Chapter 5 Quiz Flashcards
Hearing is the process by which
sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Listening is the process of
receiving, interpreting and responding to spoken and non-verbal messages.
Hearing is
automatic
Listening requires the effort of
paying attention, understanding, remembering and responding
Non listening habits that can interfere with effective communication include
- Pseudo Listening
- Stage hogs
- Selective Listening
- Gap Filling
- Insulated Listening
- defensive Listening
- Ambushing
pseudo listening is a
polite imitation of listening to mask inattention
Stage hogging is
being interested only in expressing one’s own ideas and not caring about what other people have to say
Selective listening is
responding only to the parts of the speakers remarks that spark one’s interest, rejecting everything else
filling in gaps is
manufacturing information so that when the story is retold, the message is distorted in order to give the impression of telling the whole story
insulated listening is
failing to hear or acknowledge certain topics when they are raised
defensive listening is
taking innocent comments as personal attacks
Ambushing is
listening in order to collect information with which to attack the speaker
The 5 components of listening include
hearing, attending, understanding, remembering, and responding
Hearing is the
physiological aspect of listening, can be diminished by physiological disorders, background noise, and auditory fatigue
attending is the
psychological process; the effort of paying attention to both verbal and no-verbal messages
