Chapter 5 SmartBook

Question 1

Knowledge of a culture’s management style will include knowledge of:

A. management values

B. business methods

C. language

D. business culture

Answer 1

A, B and D

Question 2

Having empathy regarding another person’s way of thinking can result in better cultural understanding, which in turn leads to overcoming cultural barriers and a tendency toward

Answer 2

Adaption

Question 3

In the process of adaptation, business executives must

Answer 3

Be conscious of local customs

Question 4

Successful business people are aware that in some cultures, forming friendly relations is a critical first step that must be taken before any business negotiations can commence. In other words, establishing friendships is a cultural

Answer 4

Imperative

Question 5

Customs that someone from a different culture desires to acknowledge and adhere to but that are not considered to be deal breakers are known as cultural

Answer 5

Electives

Question 6

Which of the following statements is correct?

Answer 6

Cultural intelligence and emotional intelligence are equally important.

Question 7

______ is essential to international marketing.

Answer 7

Adaption

Question 8

According to the ______ philosophy, people can influence their own future.

Answer 8

“master of destiny”

Question 9

To ensure adequate adaptation, business executives must be willing to ______.

Answer 9

understand that cultural differences may generate confusion and frustration

Question 10

In the United States, a corporation is considered to be a(n) ______ social institution, one with rules, regulations, and an established presence.

Answer 10

separate and vital

Question 11

The customs that should be adhered to for a business relationship to be successful are known as cultural

Answer 11

imperatives.

Question 12

Unlike other cultures where personal relationships are the fundamental core of a business, U.S. companies use ______ to determine who is hired and how an organization is structured.

Answer 12

Merit

Question 13

When adhering to a custom is not mandatory but is allowed, that custom is a cultural

Answer 13

Elective

Question 14

In U.S. businesses, the power and task of making decisions are handled by lower management, which means decisions are

Answer 14

decentralized

Question 15

The concept, common among U.S. managers, that people have the power to influence their futures is known as the

Answer 15

“master of destiny” philosophy.

Question 16

Which of the following is a fundamental concept of the American business system?

Answer 16

a never-ending quest for improvement

Question 17

A key philosophy of U.S. businesses is that ______ is a tool for social action.

Answer 17

independent enterprise

Question 18

The belief that ______ is necessary for efficiency, as well as improvement and regeneration, is a key concept in U.S. business practices.

Answer 18

competition

Question 19

In the United States, the hiring process and salary rewards are generally based on______, which is in keeping with the concept that individuals are in control of their futures.

Answer 19

Merit

Question 20

Unlike egalitarian countries, countries that value and emphasize status and position place more importance on ______.

Answer 20

the status of business colleagues and clients

Question 21

A fundamental concept in American business culture is ______, which complements the ideas of merit-based promotion and power over one’s future.

Answer 21

sharing in decision making

Question 22

Development of organizations and progression of business management eventually lead to

Answer 22

decentralized management decision making.

Question 23

Some ancient cultures that valued decadent lifestyles viewed work as an unwelcome component that interfered with the

Answer 23

search for pleasure or a good personal life.

Question 24

Which of the following best reflects the universal question among typical corporations in the United States?

Answer 24

Can it be done better?

Question 25

In "The Silent Language of Overseas Business," Edward T.Hall writes about the symbolic meanings, ______or _______ , of such things as time, space, and friendships, and how they differ from culture to culture.

Answer 25

Silent Languages

Question 26

In contrast to managers and policymakers in other cultures, Western managers favor

Answer 26

competition.

Question 27

Building trust in cross-cultural teams can be affected by how diverse _____ are.

Answer 27

languages

Question 28

Match a country's degree of prominence of status and position or PDI (in the left column) with the correct description (in the right column.)

Answer 28

High PDI = Subordinates are not likely to contradict bosses. Low PDI = Subordinates often contradict bosses.

Question 29

Match the following types of cultures as categorized by Edward T. Hall (in the left column) with the type of communication on which they depend (in the right column.)

Answer 29

High-context cultures = Depend heavily on nonverbal aspects of communication Low-context cultures = Depend more on explicit, verbally expressed communication

Question 30

Managers and professionals at different levels can exert power and have ownership of their roles and tasks through the process of

Answer 30

decentralized decision making.

Question 31

An outcome of posting a message on a public or business-to-business website is that

Answer 31

a reader might not interpret the message in the way the writer intended.

Question 32

David McClelland's worldwide study of goals and aspirations revealed that some cultures value a ______ more strongly than financial gains or job status.

Answer 32

good personal life

Question 33

Mainland Inc., an American investment firm, encourages its employees to address their colleagues and seniors by their first names. This scenario describes the American characteristic of

Answer 33

informality.

Question 34

According to Edward T. Hall, ______ is not only about words.

Answer 34

communication

Question 35

The time system specified by Edward T. Hall that treats time as something palpable in that it can be wasted or spent is known as

Answer 35

monochronic time.

Question 36

COVID-19 has changed the dynamics of teams significantly. Which of the following is true?

Answer 36

It is more challenging to build trust via Zoom.

Question 37

The anthropologist Edward T. Hall categorized cultures using a

Answer 37

high-context/low-context continuum.

Question 38

A characteristic of polychronic time is that

Answer 38

interruptions are routine and delays are expected.

Question 39

True or false: Language should be at the bottom of the list when examining the viability of a company's website.

Answer 39

F

Question 40

Unlike American companies, organizations in many other countries have not demonstrated a rapid acceptance of and adaptation to a Blank______ orientation.

Answer 40

marketing

Question 41

American business relationships, in comparison to business relationships in other cultures, are generally considered to be

Answer 41

informal and casual.

Question 42

Female executives in international business have workplace challenges due to gender biases in some countries. For this reason, some companies do not eagerly offer women______.

Answer 42

international assignments

Question 43

Western cultures such as North America, Germany, and Scandinavia tend to run on _______ time, or M-time, which is used in a linear way, and it is experienced as almost tangible, in that one saves time, wastes time, bides time, spends time, and loses time.

Answer 43

monochromic

Question 44

The respect a businessperson commands in international business depends on

Answer 44

training and the backing of the firm.

Question 45

Which of the following factors are typical of the polychronic time system? A. wait-and-see-what-develops attitude B. promptness and formality C. deeper involvement with individuals D. looser time schedules E. linearity

Answer 45

A, C and D

Question 46

Which of Hofstede’s cultural values best explains gender role separations?

Answer 46

masculinity-femininity

Question 47

Profits are directly tied to the success of a company's

Answer 47

marketing orientation.

Question 48

True or false: One research study across 41 countries shows that the ethics of methods to influence managers are similar in all countries.

Answer 48

T

Question 49

The primary reason given to explain the negative opinions about women in international business is that women Blank______.

Answer 49

have a hard time succeeding in the global workplace

Question 50

Which of the following is an important factor for Americans that other countries can see as a form of corruption?

Answer 50

individualism

Question 51

To succeed in international business, businesspeople must count on the

Answer 51

strong support of the firm.

Question 52

True or false: Participating in corruption by paying a bribe, even if other businesses are doing it, is problematic in terms of the ethics and success of a business.

Answer 52

T

Question 53

Opportunities for leadership positions for women (in corporate and public office) are typically best in which region of the world?

Answer 53

Scandinavia

Question 54

international business ethics are complicated by the fact that

Answer 54

different cultures have different customs and beliefs.

Question 55

A government official demands that a construction company give him money before he will sign off on the continuation of a building project. He threatens to cancel the project and withdraw government funding. The government official is engaged in

Answer 55

extortion

Question 56

For those raised and educated in countries with Marxist ideals, profits may be considered a type of

Answer 56

corruption.

Question 57

______ occurs when factory workers are given a small amount of cash to work more quickly on a given day.

Answer 57

Lubrication

Question 58

Which of the following statements about the Western focus on bribery is true?

Answer 58

Corruption and bribery are no longer accepted as norms.

Question 59

A variation of bribery that includes significant amounts of money paid to an official in the hopes that the official will illegally help the payer is known as

Answer 59

subornation

Question 60

Ronald, a marketing executive at Renaissance Corp., offers a government official payment in exchange for tax deductions on advertisements on government property. Ronald is engaged in

Answer 60

bribery

Question 61

Maintaining ethics and social responsibility in an international market can be challenging because

Answer 61

a manager must navigate all the cultural differences.

Question 62

Which of the following are general business areas in which standard operations such as decision making and policy making present challenges? (Check all that apply.) A. employment practices and policies B. basic human rights and fundamental freedoms C. consumer protection D. environmental protection E. involvement in the country's social affairs

Answer 62

A, B, C and D

Question 63

When a person in power forces someone to make a payment for something that does not require any payment, the person is engaged in

Answer 63

extortion

Question 64

Match the types of ethical principles (in the left column) with the questions they raise in (in the right column.)

Answer 64

Utilitarian ethics matches ChoiceWhether an action optimizes the "common good" or benefits of all constituencies Rights of the parties matches ChoiceWhether an action respects the rights of the individuals involved Justice or fairness matches ChoiceWhether an action respects the canon of equality to all parties involved

Question 65

A type of bribery that includes a small fee or gift to a low-level bureaucrat in a country that does not ban such payments is known as

Answer 65

lubrication

Question 66

The return on Blank______ is determined partly by the degree of brand equity and the ability to come up with socially responsible and sustainable ideas.

Answer 66

strategic philanthropy

Question 67

A payment intended to influence an official to either ignore or commit an illegal activity is called

Answer 67

subornation

Question 68

Match the forms of capitalism (in the left column) with the business systems they typify (in the right column.)

Answer 68

Individualistic capitalism matches ChoiceBusiness systems are typified by adversarial relationships among labor, management, and government. Communitarian capitalism matches ChoiceBusiness systems are typified by cooperation among government, management, and labor.

Question 69

It should be the goal of every businessperson to

Answer 69

act in an ethically and socially responsible manner.

Question 70

Relationship-oriented cultures are characterized by

Answer 70

high power distance.

Question 71

One broad area in which a company faces challenges in normal business operations is

Answer 71

involvement in a country's political affairs

Question 72

Which of the following ethical principles can assist a marketer in determining what to do and how to act? A. Rights of the parties B. Justice or fairness C. Kantian ethics D. Utilitarian ethics E. Consequentialism

Answer 72

A, B and D

Question 73

Recently, companies have become more involved with helping local communities and sponsoring projects that are aligned with their knowledge areas. These companies are engaging in

Answer 73

strategic philanthropy.

Question 74

Lester Thurow made a distinction between two types of capitalism: the British-American ______ form of capitalism and the ______ form of capitalism in Japan and Germany.

Answer 74

individualistic; communitarian

Question 75

Which of the following are characteristics of relationship-oriented cultures? A. Internet communications B. high context C. reduced transaction costs D. focus on the foreground E. high distance from English F. collectivism

Answer 75

B, C, E and F

Question 76

Which of the following are general business areas in which standard operations such as decision making and policy making present challenges? A. basic human rights and fundamental freedoms B. consumer protection C. involvement in the country's social affairs D. environmental protection E. employment practices and policies

Answer 76

A, B, D and E

Question 77

Relationship-oriented cultures are characterized by

Answer 77

high power distance.