Chapter 6

Question 1

The two struggles when building relationships

Answer 1

battle for structure and battle for initiative

Question 2

involves issues of administrative control

Answer 2

battle for structure

Question 3

concerns the motivation for change and client responsibility

Answer 3

battle for initiative

Question 4

skills that include atheoretical and social-learning behaviors such as attending, encouraging, reflecting, and listening

Answer 4

microskills

Question 5

Factors that influence the Counseling process

Answer 5

seriousness, structure, initiative, the physical setting, client qualities, counselor qualities

Question 6

a joint understanding between the counselor and client regarding the characteristics, conditions, procedures, and parameters of counseling

Answer 6

structure in counseling

Question 7

time-limits, action limits, role lists, procedural limits

Answer 7

practice guidelines

Question 8

for the prevention of destructive behavior

Answer 8

action limits

Question 9

what will be expected of each participant

Answer 9

role limits

Question 10

in which the client is given the responsibility to work on specific goals or needs

Answer 10

procedural limits

Question 11

include details about the nature of counseling, expectations, responsibilities, methods, and ethic of counseling

Answer 11

professional disclosure statements

Question 12

the motivation to change

Answer 12

initiative

Question 13

blaming a person when the problem was not entirely his or her fault

Answer 13

scapegoating

Question 14

counselor assumes role of client to understand and imagine how it would feel to come for counseling; promotes counselor empathy

Answer 14

role-reversal exercise

Question 15

one who has been referred by a third party and is frequently “unmotivated to seek help”

Answer 15

reluctant client

Question 16

a person in counseling who is unwilling, unready, or opposed to change; may seek counseling, but does not wish to go through emotional pain, change in perspective, or enhanced awareness that counseling demands; IDK

Answer 16

resistant client

Question 17

how many forms of resistance?

Answer 17

22

Question 18

acceptance, patience, anticipate it, confrontation, metaphors, mattering

Answer 18

ways counselors help clients be less resistant

Question 19

the counselor asks the client to comply with a minor request, and then later follows with a larger request

Answer 19

foot in the door

Question 20

the counselor asks the client to so a seemingly impossible task and then follows by requesting the client to do a more reasonable task

Answer 20

door in the face

Question 21

counselor simply points out to the client exactly what the client is doing, such as being inconsistent

Answer 21

confrontation

Question 22

can be used to teach and reduce threat levels by providing stories, by painting images, by offering fresh insights, by challenging rigid thinking…

Answer 22

metaphors

Question 23

the perception that as human beings, we are important and significant to the world around us and to others in our lives

Answer 23

“mattering”

Question 24

should be comfortable and attractive; not overwhelming, noisy or distracting; soft lighting, quiet colors, comfortable furniture, no distraction, smells, distance

Answer 24

physical setting

Question 25

the spatial features of the environment

Answer 25

proxemics

Question 26

YAVIS

Answer 26

young, attractive, verbal, intelligent, successful; most likely to be successful in counseling

Question 27

DUDs

Answer 27

less successful candidates; dumb, unintelligent, disadvantaged

Question 28

HOUNDs

Answer 28

homely, old, unintelligent, nonverbal, disadvantaged; also unsuccessful in counseling

Question 29

Nonverbal behaviors and facial expressions are important with?

Answer 29

children

Question 30

self awareness, honesty, congruence, knowledge, ability to communicate, expertness, attractiveness, trustworthiness

Answer 30

counselor qualities

Question 31

the degree to which a counselor is perceived as knowledgable and informed about his or her speciality; diplomas and certifications

Answer 31

expertness

Question 32

a function of perceived similarity between a client and counselor as well as physical features

Answer 32

attractiveness

Question 33

the sincerity and consistency of the counselor

Answer 33

trustworthiness

Question 34

Types of Initial Interviews

Answer 34

Client initiated, counselor initiated, information first, relationship first

Question 35

listening to the client's story; requires a submersion of the self and immersion in the other

Answer 35

client-initiated

Question 36

immediately state the need (school counselor)

Answer 36

counselor-initiated

Question 37

counselor-focused, probing questions

Answer 37

information first

Question 38

a question that usually begins with who, what, when, where, how; few with why

Answer 38

probe

Question 39

highlighting the last few words of the client

Answer 39

accent

Question 40

requires a specific and limited response, such as yes or no

Answer 40

closed question

Question 41

typically begins with what, how, and could, and allows the client more latitude to respond

Answer 41

open question

Question 42

a response the counselor uses to be sure he or she understands what the client is saying

Answer 42

request for clarification

Question 43

concentrate more on the client's attitudes and emotions

Answer 43

relationship-oriented first interview

Question 44

a simple mirror response to a client that lets the client know the counselor is actively listening

Answer 44

restatement

Question 45

deals with verbal and nonverbal expression, similar to restatement

Answer 45

reflection of feeling

Question 46

the act of paraphrasing a number of feelings that the client has conveyed

Answer 46

summary of feelings

Question 47

"I notice that your arms are folded across your chest"

Answer 47

acknowledgment of nonverbal behavior

Question 48

showing a genuine interest and accepting of a client

Answer 48

rapport

Question 49

Two most important microskills for rapport

Answer 49

attending behavior and client observation skills

Question 50

non-coercive invitations to talk

Answer 50

door openers

Question 51

judgmental or evaluative invitations to talk

Answer 51

door closers

Question 52

the counselor's ability to enter the client's phenomenal world, to experience the client's world as if it were your own without ever losing the "as if" quality; keys are perception and communication

Answer 52

empathy

Question 53

when a counselor perceives the cultural frame of reference from which his or her client operates, including the client's perceptual and cognitive process

Answer 53

culturally-sensitive empathy

Question 54

the ability to respond in such a way that is apparent to both the client and counselor that the counselor has understood the client's major themes

Answer 54

primary empathy

Question 55

a process of helping a client explore themes, issues, and emotions new to his or her awareness; inappropriate for first interview

Answer 55

advanced empathy

Question 56

the amount of verbal and nonverbal behavior shown to the client

Answer 56

attentiveness

Question 57

SOLER

Answer 57

squarely, open posture, lean toward, eye contact, relax

Question 58

non helpful interview behavior

Answer 58

advice giving, lecturing, excessive questioning, storytelling or self-disclosure

Question 59

these are not identified, too broad, or not prioritized

Answer 59

unfocused goals

Question 60

defined by either the counselor or client, includes happiness, perfection, progress, being #1, and self-actualization

Answer 60

unrealistic goals

Question 61

2 groups of uncoordinated goals

Answer 61

those probably really uncoordinated (incompatible, does not go along with personality of client) or those seemingly uncoordinated (afraid to take personal responsibility)

Question 62

Seven Criteria or Judging Effective Goals in Counseling

Answer 62

mutually agreed on by client and counselor, specific, relevant to self-seating behavior, achievement and success oriented, quantifiable and measurable, behavioral and observable, understandable and can be restated clearly