Chapter 6 Flashcards Preview

Human Resource Part1 > Chapter 6 > Flashcards

Flashcards in Chapter 6 Deck (7)
Loading flashcards...

What are the components and benefits of a well-designed orientation process (6)?

Orientation is a process. It is a formal process of familiarizing new employees with the organization, the job, and the work.

-lower turnover
- increase productivity,
- improve employee morale,
- lower recruiting and training costs,
-facilitate learning,
- reduce anxiety for new employees.


What are the phases in the system approach for training? (4) Explain them.

1. Needs assessment (analyze training needs)
-The needs they already have (actual) & the desired needs

2. Training design:
Instructional training: desired outcomes of training program
Trainee motivation and required skills and experience for the training

3. Training delivery:
choosing the appropriate training method
audio visual, simulation, classroom instruction, on-the-job training, case studies, role playing...

4. Evaluating the training program
measure training outcomes: reaction, learning, behaviour, results (ROI)
compare outcomes to objectives & criteria


What is the primary goal of training?

Contribute to the organizational overall goals


What is mentorship, and how can it be used to enhance a person’s career development?

Mentorship is a process where another individual, usually more senior in the organization, takes on a coaching, advising, and encouraging role for an employee. By developing a relationship that is reciprocal, both the mentee and the mentor can learn from each other.


How can managers create favourable conditions for career development?

Probably the most important thing a manager can do is to provide support and create a culture of support or a “people philosophy.” It is also important that the manager helps the individual to set clear goals with regard to their career and to know what the organization’s short-term and long-term expectations are.


What are the problems with training?

-knowledge becomes outdated
-individual leaves the org. & applies his training elsewhere = very costly for you


Org. with strong learning cultures invest more in their learning & development. What are the results? Leaders put a high priority on what?

-Greater returns on investment
-increase performance
- higher level of customer sat.

-Employee engagement & communication