Chapter 6 Human Resources

Question 1

The number of separations / average number of employees X 100

Answer 1

Turnover rate

Question 2

__________ involves looking back to past incidents and considering which risks are present now or will likely be in the future

Answer 2

Risk assessment

Question 3

Generally a __________ review is necessary when looking into the past for risk assessment

Answer 3

5 year

Question 4

NFPA __________ Guide for emergency medical services and systems

Answer 4

450

Question 5

NFPA __________ - Guide for the evaluation of fire risk assessments

Answer 5

551

Question 6

NFPA __________ - Standard for providing emergency services to the public

Answer 6

1201

Question 7

NFPA __________ - Standard for the installation maintenance and use of emergency services Communications Systems

Answer 7

1221

Question 8

NFPA __________- recommended practice in emergency service organization risk management

Answer 8

1250

Question 9

NFPA __________ - Standard on disaster/emergency management and business continuity programs

Answer 9

1600

Question 10

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by career fire departments

Answer 10

1710

Question 11

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by volunteer stop whining let’s Google hello whofire departments

Answer 11

1720

Question 12

The number of fire personnel necessary for a department depends in part on the __________

Answer 12

Jurisdiction

Question 13

The total number of companies and the of __________ companies to accomplish appropriate response times ultimately define the number of personnel required to deliver the defined level of service

Answer 13

positioning

Question 14

A __________ is the method used to achieve compliance with the principle the policy describes

Answer 14

Procedure

Question 15

Policies and procedures are an opportunity to direct organizational __________

Answer 15

Communication

Question 16

__________ refers to the study of population characteristics

Answer 16

Demographics

Question 17

One of the major laws regarding wage is the __________ which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting full-time and part-time workers in the private sector and in federal, state, and local governments

Answer 17

Fair labor standards act

Question 18

Employee evaluations are best completed by the employee’s __________ because that officer is typically in the best position to observe firsthand the employees attitude and behavior and productivity

Answer 18

Immediate supervisor

Question 19

When multiple officers provide input on evaluations it is still best to have __________ deliver the evaluation to avoid the impression of ganging up on the employee

Answer 19

One officer

Question 20

A __________ is a statement of where a person wants to be in the department, and the objectives are the necessary steps together.

Answer 20

Career goal

Question 21

Validity (effectiveness) and reliability (dependability) in the promotion process increase __________ in the organization

Answer 21

Confidence

Question 22

Reliability in promotional testing is directly related to the quality and __________ of the questions asked and the answers that are considered correct.

Answer 22

Relevance

Question 23

__________ is a form of reliability that would look only at one test which is broken into two parts and then administered as two separate tests wanting the same results for both

Answer 23

Internal consistency

Question 24

The __________ effect is when the evaluator rates the candidate the same across the board.

Answer 24

Halo / Horn

Question 25

The __________ is when an evaluator or a assessor assigns the particular rating based on recent performance unrelated to the assessment center board interview

Answer 25

Recency error

Question 26

The __________ is when the evaluator compares the candidate to other candidates and not the specific competencies being evaluated.

Answer 26

Contrast error

Question 27

A __________ is when the similarity of a candidate to himself or herself

Answer 27

Similarity bias

Question 28

The __________ refers to the information about a specific area that is acquired through education, training, and personal experiences.

Answer 28

Knowledge

Question 29

__________ refer to practiced acts that do not necessarily require specific abilities.

Answer 29

Skills

Question 30

__________ can be divided into broad categories of cognitive, physical, and perceptual motor abilities.

Answer 30

Ability

Question 31

Having more than one assessor will assist in balancing any __________ in the process and creating an overall score for each candidate.

Answer 31

Bias

Question 32

For the purposes of the promotional interview, a __________ interview is recommended

Answer 32

Structural behavioral

Question 33

Creating a culture of __________ sets the foundation for professional development

Answer 33

Continuous improvement

Question 34

Age discrimination in employment act prohibits discrimination in employment for individuals over the age of __________

Answer 34

40