Chapter 6 Human Resources Flashcards Preview

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Flashcards in Chapter 6 Human Resources Deck (34):
1

The number of separations / average number of employees X 100

Turnover rate

2

__________ involves looking back to past incidents and considering which risks are present now or will likely be in the future

Risk assessment

3

Generally a __________ review is necessary when looking into the past for risk assessment

5 year

4

NFPA __________ Guide for emergency medical services and systems

450

5

NFPA __________ - Guide for the evaluation of fire risk assessments

551

6

NFPA __________ - Standard for providing emergency services to the public

1201

7

NFPA __________ - Standard for the installation maintenance and use of emergency services Communications Systems

1221

8

NFPA __________- recommended practice in emergency service organization risk management

1250

9

NFPA __________ - Standard on disaster/emergency management and business continuity programs

1600

10

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by career fire departments

1710

11

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by volunteer stop whining let's Google hello whofire departments

1720

12

The number of fire personnel necessary for a department depends in part on the __________

Jurisdiction

13

The total number of companies and the of __________ companies to accomplish appropriate response times ultimately define the number of personnel required to deliver the defined level of service

positioning

14

A __________ is the method used to achieve compliance with the principle the policy describes

Procedure

15

Policies and procedures are an opportunity to direct organizational __________

Communication

16

__________ refers to the study of population characteristics

Demographics

17

One of the major laws regarding wage is the __________ which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting full-time and part-time workers in the private sector and in federal, state, and local governments

Fair labor standards act

18

Employee evaluations are best completed by the employee's __________ because that officer is typically in the best position to observe firsthand the employees attitude and behavior and productivity

Immediate supervisor

19

When multiple officers provide input on evaluations it is still best to have __________ deliver the evaluation to avoid the impression of ganging up on the employee

One officer

20

A __________ is a statement of where a person wants to be in the department, and the objectives are the necessary steps together.

Career goal

21

Validity (effectiveness) and reliability (dependability) in the promotion process increase __________ in the organization

Confidence

22

Reliability in promotional testing is directly related to the quality and __________ of the questions asked and the answers that are considered correct.

Relevance

23

__________ is a form of reliability that would look only at one test which is broken into two parts and then administered as two separate tests wanting the same results for both

Internal consistency

24

The __________ effect is when the evaluator rates the candidate the same across the board.

Halo / Horn

25

The __________ is when an evaluator or a assessor assigns the particular rating based on recent performance unrelated to the assessment center board interview

Recency error

26

The __________ is when the evaluator compares the candidate to other candidates and not the specific competencies being evaluated.

Contrast error

27

A __________ is when the similarity of a candidate to himself or herself

Similarity bias

28

The __________ refers to the information about a specific area that is acquired through education, training, and personal experiences.

Knowledge

29

__________ refer to practiced acts that do not necessarily require specific abilities.

Skills

30

__________ can be divided into broad categories of cognitive, physical, and perceptual motor abilities.

Ability

31

Having more than one assessor will assist in balancing any __________ in the process and creating an overall score for each candidate.

Bias

32

For the purposes of the promotional interview, a __________ interview is recommended

Structural behavioral

33

Creating a culture of __________ sets the foundation for professional development

Continuous improvement

34

Age discrimination in employment act prohibits discrimination in employment for individuals over the age of __________

40