Chapter 6 - Stakeholder Conversations Flashcards
(13 cards)
What are the six stakeholder lenses from Leary, Joyce and Lines (2008)?
- Individual director lens
- Interpersonal relationship lens
- Team relationship lens
- Team task lens
- External stakeholder lens
- Wider systemic lens
What does the external stakeholder lens focus on?
Listening to customers, regulators, investors, and society — with meaningful two-way engagement and feedback integration.
What is the wider systemic lens concerned with?
Political, economic, societal and technological change (PESTLE) and public discourse shaping governance expectations.
According to ICSA (2017), what strengthens long-term success?
Genuine stakeholder voice in decision-making — not just broadcast, but dialogue.
What is the David Maister model of boardroom trust?
C-R-I-S:
C – Credibility
R – Reliability
I – Intimacy
S – Self-orientation (minimise)
What are Eric Berne’s four levels of boardroom conversation?
R-F-V-E:
Ritual & cliché,
Facts & information,
Values & beliefs,
Emotions & feelings
What are Berne’s three ego states?
PAC – Parent, Adult (ideal), Child
What are the five team development stages by Tuckman?
F-S-N-P-A: Forming, Storming, Norming, Performing, Adjourning
What are the Five Dysfunctions of a Team (Lencioni)?
T-C-C-A-R:
T – Trust (absence)
C – Conflict (fear of)
C – Commitment (lack of)
A – Accountability (avoidance)
R – Results (inattention)
What are Kantor’s Four Player Roles?
MO-F-O-B:
Mover, Follower, Opposer, Bystander
What are the three types of board conflict?
R-T-P:
Relationship conflict,
Task conflict,
Process conflict
What framework supports clarity in the team task lens?
The 4Ps: Purpose, Picture, Plan, Parts
What is the memory aid for the six lenses of stakeholder dynamics?
I-I-T-T-E-W:
Individual, Interpersonal, Team relationship, Team task, External, Wider systemic
