Chapter 14 - Developing Behavioural Agility Flashcards
(17 cards)
What roles can the CoSec perform to support behavioural agility?
Team coach,
one-to-one coach,
mentor,
supervisor,
mediator,
boardroom counsellor.
How does behavioural agility support Board effectiveness?
It improves collaboration, conflict handling, empowerment, and emotional intelligence.
How does Goleman describe the coaching leadership style?
The most empowering, ideal for adapting in complex environments.
What is coaching (Whitmore)?
“Unlocking a person’s potential to maximise their own performance. Helping them to learn rather than teaching them.”
What model helps structure coaching conversations?
GROW:
Goal - Decide where you’re going
Reality - Understand where you are
Options - Explore routes
Will / Way forward - Commit and plan obstacles
What are Stanier’s 7 coaching habit questions? (SIMILAR TO GROW)
What’s on your mind?
And what else?
What’s the real challenge here for you?
What do you want?
How can I help?
If saying yes to this, what are you saying no to?
What was most useful?
What is mentoring (David Clutterbuck)?
“Offline help by one person to another in making significant transitions in knowledge, work or thinking.”
What are Michael Heath’s 4 mentor types?
- Buddy (low task & facilitative)
- Expert (high task - essentially teaching)
- Attached (high task & facilitative - knowledgeable friend)
- Detached (high facilitation - similar to classic coaching)
What is reverse mentoring?
Juniors mentor seniors (e.g. on digital or generational issues)
What is systemic team coaching?
Coaching the team together and individually over time to align purpose, foster leadership, and engage stakeholders.
What are Hawkins’ Five C’s of High-Performing Teams? This is linked to systemic team coaching.
Commissioning - ensuring a clear commission for the team and contracting on what it must deliver
Clarifying - Primary purpose, goals, objectives, roles
Co-creating - Interpersonal and team dynamics
Connecting - engaging all critical stakeholders
Core learning - coordinating, consolidating, reflecting, learning and integrating
What is Schwarz’s (2002) definition of facilitation?
“A neutral individual helps a group improve how it identifies and solves problems and makes decisions to increase effectiveness.”
What are Heron’s six styles of intervention (1975)?
John Heron’s Six Categories of Intervention is a foundational model for understanding how facilitators (or Chairs, governance professionals, and coaches) interact with groups. It’s especially useful in boardroom facilitation, team development, and leadership coaching.
Heron divides interventions into two main types:
🔹 Authoritative (directive, led by the facilitator)
🔹 Facilitative (enabling, led by the individual or group)
Authoritative
Prescriptive Telling others what to do; offering solutions or direction.
Informative Providing information, data, or feedback to aid understanding.
Confronting Challenging behaviour or assumptions directly; helping raise awareness.
Facilitative
Cathartic Helping people express and release emotions.
Catalytic Encouraging self-discovery through questions and reflection.
Supportive Affirming and encouraging others to build confidence and trust.
What are Schwarz’s suggested group ground rules?
Ask questions, state views
Share info,
Use examples,
Explain reasoning,
Test assumptions,
Design steps,
Surface undiscussables,
Choose decision rules.
How does the Company Secretary act as a supervisor?
Supports new directors and junior CoSecs, encourages learning and ethical standards.
How is the CoSec positioned to mediate conflict?
They are independent, neutral, and often trusted by all parties.
When might the CoSec act as a counsellor?
When directors seek informal support — but they must refer to professionals when necessary.
