Chapter 7

Question 1

What theory states that people develop a set of behaviors in order to avoid their work situation?

Answer 1

The Progression of Job Withdrawal Theory

Question 2

What behaviors are included with the progression of job withdrawl?

Answer 2

Behavior change

Physical withdrawal

Psychological withdrawal

Question 3

What is the behavior change area?

Answer 3

Where an employee will try to change the situation.

Ex. Asking to move departments.

Question 4

What happens in the physical withdrawal area?

Answer 4

Takes an internal transfer

Begins to be absent or tardy

Leaves the job

Question 5

What happens if an employee is unable to leave their job situation?

Answer 5

Psychological withdrawal

Question 6

What happens in psychological withdrawal?

Answer 6

Become disengaged
Show less involvement and commitment

Question 7

The process of job withdrawal includes :

Answer 7

Employee becomes dissatisfied
Behavior change
Physical Withdrawal
Psychological Withdrawal

Question 8

Whistle blowing or applying for other jobs falls under what area?
(Process of job withdrawal)

Answer 8

Behavior Change

Question 9

Transferring positions, being late or absent, or quitting fall under what area?

Answer 9

Physical Withdrawal

Question 10

Disengagement with coworkers and being less productive falls under what area?
(Process of job withdrawal)

Answer 10

Psychological Withdrawal

Question 11

Which experiments tested employee motivation by physical and environmental factors?
Such as lighting and break times.

Answer 11

Hawthorne Studies

Question 12

The Hawthorne Studies were experimented by?

Answer 12

Elton Mayo

Question 13

Abraham Maslow created what in 1943?

Answer 13

Maslow’s Hierarchy of Needs

Question 14

What did the Hawthorne Studies conclude?

Answer 14

Worker output improved after receiving attention.

Question 14

Safety needs are:

Answer 14

Feeling safe in environment
Job Security

Question 15

Maslow’s Hierarchy of Needs is known as the theory of:

Answer 15

Human motivation

Question 15

Physiological needs are:

Answer 15

Basic Needs
Food, water and shelter

Question 16

Social needs are:

Answer 16

Spending time with others, connection, family

Question 17

Esteem needs:

Answer 17

Feeling good about ourselves
Status and recognition

Question 18

Fredrick Herzberg created what theory in what year?

Answer 18

Herzberg Two-Factor Theory
1959

Question 19

What experiments created the Two-Factor Theory?

Answer 19

Interviews with employees about what satisfies and dissatisfies them about their work.

Question 20

Motivation and Hygiene Theory is?

Answer 20

Two-Factor Theory

Question 21

What are the 6 Motivation Factors?

Answer 21

Achievement
Recognition
Work itself
Responsibility
Advancement
Growth

Question 22

What are the 6 Hygiene Factors?

Answer 22

Policies
Supervision
Relationships
Work Conditions
Remuneration
Salary

Question 23

Not necessarily motivators, but i f not present, they cause demotivation

Answer 23

Hygiene Factors

Question 24

These factors increase satisfaction

Answer 24

Motivation Factors

Question 25

What is the McGregor Theory?

Answer 25

How management styles impact employee retention

Question 26

What are the approaches in the McGregor Theory?

Answer 26

Theory X & Theory Y

Question 27

What is Theory X?

Answer 27

Managers believe the negative in employees: People dislike work Need to be threatened with punishment Average person needs to be directed Most workers avoid responsibility People only work for the money

Question 28

What is Theory Y?

Answer 28

Manager believes positive in employees: People will make an effort Self-discipline and control Commitment to objectives Accepting responsibility Use ingenuity to solve problems

Question 29

What year was the McGregor Theory introduced?

Answer 29

1960's

Question 30

What is the theory where management styles impact employee retention?

Answer 30

McGregor Theory

Question 31

What is the carrot & stick approach?

Answer 31

Poking and prodding at employees to do something 2 approaches

Question 32

Stick Approach

Answer 32

Constant threat to "motivate" "If you don't do this, you will be fired"

Question 33

Carrot Approach

Answer 33

Focuses on reward to motivate "If you do this, you'll get a bonus"

Question 34

Motivation Strategy: Salary & Benefit

Answer 34

Standard process for pay A pay communication strategy PTO

Question 35

Motivation Strategy: Training & Development

Answer 35

Personal Growth Tuition reimbursement

Question 36

Motivation Strategy: Performance Appraisal

Answer 36

Constructive feedback Goals

Question 37

Motivation Strategy: Succession Planning

Answer 37

Clear Career Path

Question 38

Motivation Strategy: Flextime & Telecommuting

Answer 38

Work-life balance Volunteer opportunities

Question 39

Motivation Strategy: Management Training

Answer 39

Better management and retention

Question 40

Motivation Strategy: Conflict Management

Answer 40

(Fairness) - 6 areas - Consistency Bias Suppression Information accuracy Correctability Representativeness Ethically

Question 41

Motivation Strategy: Job Enrichment

Answer 41

Skill variety Task identity Significance Autonomy Feedback

Question 42

Motivation Strategy: Job Enlargement

Answer 42

Special Projects New Challenges

Question 43

Motivation Strategy: Job Empowerment

Answer 43

Innovation Information we need to do our job Self direction

Question 44

Motivation Strategy: Pay for Performance

Answer 44

Bonuses Profit Sharing Team Incentive Pay