Chapter One

Question 1

The way a company arranges people, jobs, communication

Answer 1

Organizational structures

Question 2

When work knows you have more than just skills

Answer 2

Total Person Approach

Question 3

CLASSICAL school of management focused on ________ & __________ ?

Answer 3

Production and efficiency

Question 4

Classical school of management was what years?

Answer 4

Early 1900’s

Question 5

Unionize

Answer 5

BEHAVIORAL school of management

Question 6

Unionizing happened in what years?

Answer 6

1920’s

Question 7

Workers started to have higher productivity

Answer 7

Hawthorne effect

Question 8

Behavioral SCIENCE approach was in what years?

Answer 8

1950’s

Question 9

What focused on management techniques instead of productivity?

Answer 9

Behavioral Science Approach

Question 10

What focused on statistics?

Answer 10

Management Science School

Question 11

What years were the management science school?

Answer 11

1960’s

Question 12

When didn’t research on human relations become easier with technology?

Answer 12

Management Science School / 1960’s

Question 13

Benefits of telecommuniting

Answer 13

Improved satisfaction
Reduced absences
Increases productivity

Question 14

Drawbacks of telecommuting

Answer 14

Social needs not met
Must be self directed
Need to be comfortable with technology

Question 15

What are some critical human relation skills?

Answer 15

Communication
Empathy
Ability to manage stress
Managing conflict

Question 16

Trays that can explain a persons behavior

Answer 16

Personality

Question 17

Personality is determined by genetics

Answer 17

Nature

Question 18

Personality is determined by environment,upbringing, experiences

Answer 18

Nurture

Question 19

Things that we find important are our _____?

Answer 19

Values

Question 20

Feelings toward people things and situations

Answer 20

Attitude

Question 21

Recognition and perception of sensory stimuli based upon our me.

Answer 21

Perception

Question 22

Where do perceptions come from?

Answer 22

Hereditary
Needs
Peer group
Interest
Expectations

Question 23

Assumes if a person has one good trait, then all are desirable

Answer 23

Halo Effect

Question 24

Reverse Halo Effect

Answer 24

If we find one bad trait we assume all are bad

Question 25

4 windows of Johari Window

Answer 25

Open Blind Hidden Unknown

Question 26

What focused on productivity?

Answer 26

Classical School of Management

Question 27

The Behavioral School of Management did what?

Answer 27

Unionize

Question 28

Techniques use psych, sociology, other relations

Answer 28

Behavioral Science Approach

Question 29

4 main points of EQ

Answer 29

Self Awareness Self Management Social Awareness Relationship management

Question 30

Confidence to carry out a task

Answer 30

Self efficacy

Question 31

Belief in yourself

Answer 31

Self Confidence

Question 32

Opinion of yourself

Answer 32

Self Esteem

Question 33

How you think others look at you

Answer 33

Self image

Question 34

Receiving orders from only one manager

Answer 34

Unity of Command

Question 35

One common goal among organization

Answer 35

Unity of Direction

Question 36

Many things considered when paying employees: Cost of Living, business success, etc

Answer 36

Remuneration of Personnel

Question 37

Penalty’s to encourage effort

Answer 37

Discipline

Question 38

Decision making at a central level

Answer 38

Centralization

Question 39

Interests of one person shouldn’t have priority over the organization

Answer 39

Subordination of Individual

Question 40

Effort made to keep employees

Answer 40

Stability of Tenure

Question 41

How authority is divided among managers

Answer 41

Scaler Chain

Question 42

Things should be organized and easy to find

Answer 42

Order

Question 43

All employees treated equal

Answer 43

Equity

Question 44

Workers should be self directed

Answer 44

Initiave

Question 45

Managers encourage harmony

Answer 45

Espirit de Corps