Chapter 5

Question 1

Lower levels communicate with upper levels of organization

Answer 1

Upward Communication

Question 2

Upper levels communicate with lower levels of organization

Answer 2

Downward Communication

Question 3

Satisfaction surveys are an example of what type of communication?

Answer 3

Upward - since lower level communicating with upper

Question 4

HR emailing about policy changes is what type of communication?

Answer 4

Downward Communication

Question 5

Communicating with different departments is?

Answer 5

Diagonal

Question 6

Marketing asking accounting for a social media ad is a type of what communication?

Answer 6

Diagonal

Question 7

Manager to manager talking is what type of communication?

Answer 7

Horizontal

Question 8

People at the same level communicating in an organization?

Answer 8

Horizontal

Question 9

Excited when talking
Relies heavily on feelings

Answer 9

Expresser

Question 10

Decisive viewpoint
Likes things their way

Answer 10

Driver

Question 11

Likes challenges and not many facts

Answer 11

Expresser

Question 12

Doesn’t care for small talk, gets to the point

Answer 12

Driver

Question 13

Likes positive attention
Values friendships

Answer 13

Relater

Question 14

Seeks data
Asks a lot of questions

Answer 14

Analytical

Question 15

Needs structure and time to think about decisions

Answer 15

Analytical

Question 16

4 Main Types of Communication Styles

Answer 16

Driver, Expresser, Relater, Analytical

Question 17

Puts rights of other’s in front of their own

Answer 17

Passive

Question 18

Over apologetic person

Answer 18

Passive

Question 19

Stands up for their rights, but may violate or offend others

Answer 19

Aggressive

Question 20

Invalidating others

Answer 20

Aggresive

Question 21

Standing up for yourself

Answer 21

Assertive

Question 22

Direct, but not offensive

Answer 22

Assertive

Question 23

When we are focused on sharing our POV, but not listening.

Answer 23

Combative/Competitive

Question 24

How many listening types are there?

Answer 24

Three

Question 25

What is combative listening?

Answer 25

When we are focused on sharing our POV, or what we will say next. Hearing, but not listening.

Question 26

Hearing but not listening?

Answer 26

Combative listening

Question 27

Interested and understanding what other's say

Answer 27

Active listenining

Question 28

Active listening

Answer 28

Interested and understanding what other's say

Question 29

When we listen, have a question, but assume

Answer 29

Passive listening

Question 30

Taking words in, but not verifying it

Answer 30

Passive listenining

Question 31

4 parts of active listening?

Answer 31

Sensing Interpreting Evaluation Response

Question 32

Hearing, seeing and receiving verbal and nonverbal aspects of a message.

Answer 32

Sensing

Question 33

Placing a message in meaningful context.

Answer 33

Interpreting

Question 34

Receiver must sort fact from opinion

Answer 34

Evaluation

Question 35

Feedback to sender on how well message was understood.

Answer 35

Response

Question 36

Written communication has how many aspects?

Answer 36

Four - Complete, Concise, Correct, Clear

Question 37

What are the four c's?

Answer 37

Complete Concise Correct Clear

Question 38

Did you include all facts and answer all questions in the text?

Answer 38

Complete

Question 39

Will they understand? Not too long or confusing text.

Answer 39

Concise

Question 40

Check for grammar and misspelling

Answer 40

Correct

Question 41

Is your writing understandable? Does it flow well?

Answer 41

Clear

Question 42

Conveying a message without words

Answer 42

Non-verbal communication

Question 43

Non-verbal communication includes:

Answer 43

Gestures Facial Expressions Tone of Voice Timing Posture and where you stand

Question 44

What is an expression that reinforces a verbal message?

Answer 44

Illustrator

Question 45

Spreading your arms wide to describe something big, or showing a thumbs up is what?

Answer 45

Emblem

Question 46

Expression that controls, encourages, or discourages interaction

Answer 46

Regulator

Question 47

Raising your hand for a question is an example of?

Answer 47

Regulator

Question 48

Nodding in agreement, or looking away is an example of?

Answer 48

Regulator

Question 49

Smiling is an example of

Answer 49

Affect Displays

Question 50

Expression of emotion or mood

Answer 50

Affect Displays

Question 51

Adapting yourself in a way not designed?

Answer 51

Self-adaptor

Question 52

Playing with hair while speaking is?

Answer 52

Self-adaptor

Question 53

Using an object for the purpose other than intended is?

Answer 53

Object-adaptor

Question 54

Clicking a pen repeatedly is an example of?

Answer 54

Object-adaptor

Question 55

Non Verbal is more powerful than verbal? True/False

Answer 55

True

Question 56

How many types of non-verbal communication are there?

Answer 56

7

Question 57

What are the types of non-verbal communication?

Answer 57

Space Time Body Movement Touch Paralanguage Artifacts Environment

Question 58

Space in non-verbal communication example

Answer 58

Personal space - can be different in other cultures

Question 59

Time in non-verbal communication example

Answer 59

How long you take to reply

Question 60

Touch in non-verbal communication example

Answer 60

Haptics - handshake, hug, kiss, doctor touching you

Question 61

Body Movement in non-verbal communication example

Answer 61

Nodding your head, raising hand to pause

Question 62

Paralanguage in non-verbal communication example

Answer 62

Tone and intensity of voice Pausing while you talk

Question 63

Artifacts in non-verbal communication example

Answer 63

Decorative ornamentation Tattoos or how you dress

Question 64

Environment in non-verbal communication example

Answer 64

Decorative office or with amenities

Question 65

The public speaking triangle has three points, which are?

Answer 65

Introduction > First Point > Conclusion

Question 66

Persuading someone with credibility / Expert on subject

Answer 66

Ethos

Question 67

Persuading someone with emotion, fear, shame

Answer 67

Pathos

Question 68

Persuading someone with logic, listing out reasons

Answer 68

Logos