Chapter 7 Flashcards
(41 cards)
Term
Definition
management
coordinating people and other resources to achieve the goals of an organization
Planning
establishing organizational goals and deciding how to accomplish them
Leading
the process of guiding others toward the achievement of organizational goals
strategic planning process
establishing an organization’s major goals and objectives and allocating resources to achieve them
organizing
grouping resources and activities to accomplish some end result in an efficient and effective manner
vision statement
a clear and concise outline of an organization’s values and goals that it would like to achieve
mission statement
a clear, concise articulation of how the company intends to achieve its vision—how it is different from its competition and the keys to its success
motivating
the process of providing incentives for people to work in the best interests of an organization
top managers
an upper-level executive who guides and controls an organization’s overall strategy and resources to accomplish its vision
middle managers
a manager who implements the strategy and major policies developed by top management
directing
the combined processes of leading and motivating
Controlling
measuring results against goals and making corrections when needed
financial managers
primarily responsible for an organization’s financial resources
front-line managers
a manager who coordinates and supervises the activities of operating employees (those with no employees reporting to them)
operations managers
manages the systems that convert resources into goods and services
marketing managers
responsible for facilitating the exchange of products between an organization and its customers or clients
administrative managers
a manager who is not associated with any specific functional area but provides overall administrative guidance and leadership
human resources managers
charged with managing an organization’s human resources programs
conceptual skills
the ability to see the ‘big picture’ and understand how the various parts of an organization or idea can fit together
technical skills
specific skills needed to accomplish a specialized activity
Leadership
the relationship between a leader and the followers who want real changes, resulting in outcomes that reflect their shared purpose
interpersonal skills
dealing effectively with other people both inside and outside an organization; examples include the ability to relate to people, understand their needs and motives, and show genuine empathy and compassion
participative leadership (inclusive)
a style of leadership where the leader consults employees before making decisions
