Chapter 7: To Know

Question 1

Anything composed of parts arranged together in some way

Answer 1

Structure

Question 2

Structure is

Answer 2

everywhere

Question 3

Arranging tasks people and other resources to accomplish the work (requires structure)

Answer 3

Organizing

Question 4

3 elements to organizing/structure

Answer 4

Divide up work
Arrange resources
Coordinate activities

Question 5

Organize and Reorganize

Answer 5

Scale and Strategy

Question 6

EAP

Answer 6

Excellent Performance
Academic integrity
Professional behavior

Question 7

Responsible for core business functions (think developing, making and selling products)

Answer 7

Line professionals (focus on the mission of org)

Question 8

Play important support roles but do not directly bring in revenue (think accounting, HR, EHS, legal etc)

Answer 8

Staff professionals (supply line people)

Question 9

Make the companies money directly

Answer 9

Line professionals

Question 10

Indirectly are responsible for the revenue of the company

Answer 10

Staff professionals

Question 11

Director of security

Answer 11

Staff

Question 12

Manufacturing manager

Answer 12

Line

Question 13

Marketing employee

Answer 13

Line

Question 14

Legal department

Answer 14

Staff

Question 15

HR manager

Answer 15

Staff

Question 16

Long haul trucker for Walmart

Answer 16

Line

Question 17

7 things an org chart provides

Answer 17

Division of work 
Chain of command 
Span of control
Communication flow
Major units
Staff vs. line 
Levels of mgmt

Question 18

Task, communication and accountability tend to report

Answer 18

Up in the chain of command

Question 19

Example for the chain of command

Answer 19

Star Trek

Fireflies

Question 20

In a span of control taller organizations have

Answer 20

Many levels of management and narrow spans of control

Question 21

Flatter organizations in a span of control have

Answer 21

Fewer levels of management with wider spans of control

Question 22

Taller organizations are generally viewed as

Answer 22

Less efficient, less flexible and less customer sensitive

Question 23

This analysis asks people to name other they ask for help most often, whom they communicate with regularly and who energizes and de-energized them

Answer 23

Social network analysis (informal)

Question 24

Another name for informal structure

Answer 24

Shadow organization

Question 25

Five types of structure

Answer 25

``` Functional Divisional Matrix Team Network ```

Question 26

Which structure is not well used as the main structure of an organization but is used as a concept by every company

Answer 26

Team structure

Question 27

Benefits of a functional structure

Answer 27

Economies of scale Broad expertise (in technical problems) Training for skill Functional career paths

Question 28

Downsides of a functional structure

Answer 28

Hard to pinpoint responsibilities Sense of working for the good of the org may get lost Trapped in functional career niches and can’t gain career-broadening experiences in other areas

Question 29

Solos and Chimney’s are

Answer 29

Synonyms

Question 30

Three things about silos/ chimneys

Answer 30

All about the function first Company second Aren’t working for the good of the organization

Question 31

This problem occurs as a lack of communication, coordination and problem solving across functions

Answer 31

Silos/Chimneys

Question 32

Too little communication across functions | Too many problems referred upward for solution

Answer 32

Functional chimneys or silos

Question 33

The home page people didn’t want to drive traffic to the finance page because they wanted to keep them on the home page. Example of?

Answer 33

Functional chimneys or silo

Question 34

Three types of divisional structure

Answer 34

Product Customer Geographical

Question 35

What structure leads to chimney and silos and you shouldn’t use for bean bag business

Answer 35

Functional

Question 36

Which structure has the intent to overcome the disadvantages of the functional structure

Answer 36

Divisional structure

Question 37

Benefits of divisional structures

Answer 37

Focuses experts Better coordination Increased accountability Grow/shrink easier

Question 38

Examples of functions

Answer 38

Departments such as marketing finance accounting etc

Question 39

Disadvantages of divisional structures

Answer 39

They can be costly when economies of scales are lost | Create unhealthy rivalries between divisions do scare resources, prestige or special top mgmt attention

Question 40

Matrix combines

Answer 40

Functional and divisional structures

Question 41

Benefits of matrix structure

Answer 41

Accountability to projects Better communication Team solve issues Top mgmt focuses on strategy

Question 42

Downsides to matrix structure

Answer 42

Every person/node has two bosses | Struggle w/ who leads in tasking the person

Question 43

Where do you typically find matrix structures

Answer 43

Defense contractors Individual pharmaceutical companies Electronic companies

Question 44

Examples of network structure

Answer 44

Oprah Winfrey | Automotive business

Question 45

Hire only a core group of people, flex out in surrounding network as needed and contract as needed but core group remains unchanged

Answer 45

Networking structure

Question 46

Benefits of team structure | Examples: W.L Gore and Katniss

Answer 46

Improve communication, cooperation and decision making Stronger relationships Boost morale

Question 47

Benefits of network structure

Answer 47

Lower costs Access to experts Grow/shrink w market conditions

Question 48

Three steps in delegation

Answer 48

Assign responsibility Grant authority Create accountability

Question 49

When delegation is done well it leads to

Answer 49

Empowerment