Chapter 8: E-Commerce Flashcards
Value Chain
activities that add value or cost to a process
Value chain is linked with….
potter’s 5 forces
5 Primary activities that add value
inbound logistics, operations, outbound logistics, marketing and sales, service
What transforms and supports the Value Chain
Information technology
E-Business and degree of range
Company: selling/buying product services using computers and communication technologies
Range: Narrow
- E-Commerce
- adds____ of networks
______ of internet
3.degree of range
buying and selling goods and services over the internet
add flexibility of networks and availability of internet
Range: Broad
click-and-brick e-commerce
Mixes traditional commerce and e-commerce
Advantages of E-Commerce (5)
-relationship with supplier, customer, partner
- price transparency
- operate around clock/globe
- customer service/involvement
- personalized service/customization
Disadvantages of E-Commerce - Business (4)
Bandwidth capacity, security and privacy, acceptance, maintenance
Bandwidth
Amount of data transferred over internet connection
Disadvantages of E-Commerce - Consumer (3)
Security and Privacy
Hidden Costs
Lack of Personal Attention
Hidden Costs
time spent searching or missed details
Business Models in E-Commerce: Merchant and example
Transfer old retail model to e-commerce though medium of internet etc amazon
Business Models in E-Commerce: Brokerage, collects (2)and example
brings sellers and buyers together on Web, collects commissions and transactions etc eBay, Uber, Shopify
Business Models in E-Commerce: Infomediary
site collect info on consumers and businesses then sell to companies for marketing purposes
Business Models in E-Commerce: Subscription
E-commerce sites sell digital products/services to customers
Business Models in E-Commerce: Advertising
Extension of traditional advertising media etc google/facebook
Business Models in E-Commerce: Mixed
Generating revenue from more than one source of E-commerce
Major Categories of E-Commerce: Business to Consumer (B2C)
sell directly to customer, supplement traditional commerce (shop) with e-commerce
Major Categories of E-Commerce: Business to Business (B2B)
electronic transactions between businesses, uses Electronic Data interchange (EDI) and electronic funds transfer (EFT)
Major Categories of E-Commerce: Consumer to Consumer (C2C)
transaction between users or consumers etc kijijji, FB marketplace
Major Categories of E-Commerce: Consumer to Business (C2B)
People selling products or services to businesses
E-Government Applications:
Government to (4)
Consumer, Employee, Business, government
E-government services
online voter registration, tax filing, disaster assistance, E-training
