Chapter 8: Organization and Management (1)

Question 1

lines of authority are clearly drawn, and each individual is responsible to the person ranking above him, authority and responsibility pass from the top-ranking member down to the lowest in rank

Answer 1

line authority

Question 2

line authority

occurs thru the delegation of authority, responsibilities redistributed horizontally through departmentalization

Answer 2

vertical growth

Question 3

line authority

3 ways of dividing work

Answer 3

by function, by product, or by location

Question 4

many diversified responsibilities demanded of the person at the top

Answer 4

staff authority

Question 5

staff authority

added to assist the lines in an advisory capacity

Answer 5

staff specialists

Question 6

staff authority

staff advises and supports the line

Answer 6

line and staff

Question 7

delegates limited authority over a specified segment of activities to another person, may be vested in a vice president

Answer 7

functional authority

Question 8

personnel function of employing and training people and maintaining favorable work conditions

Answer 8

staffing

Question 9

the purpose is to obtain the best available people for the organization and to foster development of their skills and abilities

Answer 9

staffing

Question 10

to give total estimated work hours required to cover all activities in the organization should be divided by the number of working hours in the day

Answer 10

staffing

Question 11

continuous process of making decisions, conveying them to subordinated, and ensuring appropriate action

Answer 11

directing

Question 12

interrelating the various parts of work so they flow smoothly

must be properly designed

Answer 12

coordinating

Question 13

keeping supervisors, managers, and subordinated informed concerning responsibility through records, research, reports, inspection, and other methods

Answer 13

reporting

Question 14

records and evaluations of the result of work done are kept as the work progresses in order to compare performance with the yardstick of acceptability

Answer 14

reporting

Question 15

fiscal planning, accounting, and controlling

Answer 15

budgeting

Question 16

this necessitates measuring quantity of output, quality of the finished product, food and labor costs, and the efficient use of workers time

Answer 16

budgeting

Question 17

a good control system prevents present and future deviation from plans and does much to stimulate an employee to maintain the standards of the foodservice director

Answer 17

budgeting

Question 18

skills of managers

skills that allow one to perform specialized activities

Answer 18

technical skills

Question 19

skills of managers

understanding and motivating individuals and groups

Answer 19

interpersonal skills

Question 20

skills of managers

understanding and integrating all the activities and interests of the organization toward a common objective

Answer 20

conceptual skills

Question 21

managerial activities and roles - interpersonal roles

performing duties of a symbolic, legal, or social nature because of one’s position in the organization

Answer 21

figurehead

Question 22

managerial activities and roles - interpersonal roles

establishing the work atmosphere within the organization and activating subordinates to achieve organizational goals

Answer 22

leaders

Question 23

managerial activities and roles - interpersonal roles

establishing and maintaining contacts outside the organization to obtain information and cooperation

Answer 23

liaisons

Question 24

managerial activities and roles - informational roles

collecting all information relevant to the organization

Answer 24

monitor

Question 25

managerial activities and roles - informational roles transmitting information gathered outside the organization to members inside

Answer 25

disseminator

Question 26

managerial activities and roles - informational roles transmitting information from inside to outside the organization to outsiders

Answer 26

spokesperson

Question 27

managerial activities and roles - decisional roles initiating change in the organization to adapt and keep pace with changing conditions in the environment

Answer 27

entrepreneur

Question 28

managerial activities and roles - decisional roles one who handles unexpected change

Answer 28

disturbance handler

Question 29

managerial activities and roles - decisional roles make decisions concerning priorities for utilization of organizational resources

Answer 29

resource allocators

Question 30

managerial activities and roles - decisional roles assigned to a person who deals with individuals and other organizations

Answer 30

negotiator

Question 31

tools of mgmt a graphic representation of the basic groupings and relationships of positions and function

Answer 31

organizational chart

Question 32

tools of mgmt indicate channels of authority

Answer 32

solid lines

Question 33

tools of mgmt show advisory responsibility and lines of communication

Answer 33

dotted lines

Question 34

tools of mgmt an organized list of duties, skills, and responsibilities required in a specific position this should be written for every position and should be reviewed and updated periodically

Answer 34

job description

Question 35

purpose of this is for: -matching qualified applicants to the job -orientation and training of employees -performance appraisal -establishing rates of pay -defining limits of authority and responsibility

Answer 35

job description

Question 36

include identifying information, a job summary, specific duties, and requirements

Answer 36

job description

Question 37

tools of mgmt all aspects of job are studies and analyzed it may be conducted first to collect information for the job description

Answer 37

job analysis

Question 38

tools of mgmt a written statement plan that allows employees to plan their own professional growth within the organization

Answer 38

skills matrix system

Question 39

tools of mgmt a written statement of the minimum standards that must be met by an applicant for a particular job

Answer 39

job specification

Question 40

tools of mgmt covers duties involved in a job, the working conditions peculiar to the job, and personal qualifications required of the worker to carry out the assigned responsibilities successfully

Answer 40

job specification

Question 41

tools of mgmt an outline of work to be performed, procedures to be used, and time schedule for a particular position workers may be scheduled successfully only after thorough analysis and study of the jobs to be done, the working conditions, and the probable efficiency of the employees

Answer 41

work schedule

Question 42

3 basic types of work schedules

Answer 42

individual, daily unit, organization

Question 43

important in determining the amount of preparation time and labor required to produce and serve meals

Answer 43

menu pattern

Question 44

show where tasks may be eliminated, combined, or modified in the overall picture

Answer 44

work distribution analysis chart