Chapter2 Flashcards
(28 cards)
Define management structure.
A term used to describe the ways in which the management, employees and resources of an organisation are formally arranged to achieve objectives.
Define management hierarchy.
The arrangement that provides increasing authority at higher levels of the hierarchy.
Define functional structure.
Involves grouping employees together according to the tasks or jobs they will perform.
Define divisional structure.
Groups employees together according to divisions that may be geographiacal, or customer, product or process focused.
Define matrix structure.
Involves bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams.
Define corporate culture.
Refers to the values, ideas, expectations and beliefs shared by members of the organisation.
Define planning.
Is the process of setting objectives and deciding on the methods to achieve them.
Define strategic planning.
Is long term planning, usually over two to five years.
Define tactical planning.
Is flexible, adaptable, medium term planning, usually over one to two years, which assists in implementing the strategic plan.
Define operational planning.
Provides specific details about the way in which the organisation will operate in the short term.
Define SWOT analysis.
Involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment.
Define leading.
The process of influencing or motivating people to work towards the achievement of the organisations objectives.
Define policy.
Is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making.
Define procedure.
Is a serious of actions enabling a policy to be put into practice. It can also be used to resolve a dispute brought about by a breach of a policy.
Define management style.
Refers to the behaviour and attitude of the manager.
Define autocratic management style.
One where the manager tells staff what decision ps have been made. Staff have no say in the decisions made.
Define persuasive management style.
One where the manager attempts to sell decisions made.
Define consultative management style.
One where the manager consults employees before making decisions.
Define participative management style.
One where the manager unites with staff to make decisions together.
Define laissez faire management style.
One where the employees assume total responsibility for, and control of, workplace operations.
Define communication.
Involves the ability to transfer information from a sender to a receiver, and to listen to feedback.
Define delegation.
The transfer of authority and responsibility from a manager to an employee to carry out specific activities.
Define negotiation.
Skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.
Define problem solving.
A broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.
