Chapter3 Flashcards
(22 cards)
Define operations management.
Consists of all the activities in which managers engage to produce goods or services.
Define tangibles.
Are goods, which can be touched.
Define intangibles.
Include services,which cannot be touched.
Define outputs.
Refer to the end result of an organisations efforts- the service or product that is delivered or provided to the consumer.
Define productivity.
Is a measure of efficiency- the amount of output produced compared to the amount of input required in production.
Define business competitiveness.
Refers to the ability of an organisation to sell products in a market.
Define facilities design and layout.
Involves planning the layout of workspace to streamline the production process
Define fixed position layout.
Deals with large scale processes, such as the construction of bridges, ships, aircraft or buildings.
Define product layout.
Deals with the manufacturing of goods in mass volume using an assembly line.
Define process layout.
Deals with high varieties of products by grouping activities, equipment and machinery of similar functions together.
Define materials management.
Is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.
Define inventory.
Is the goods and materials held as stock by an organisation.
Define production plan.
Is an outline of the activities undertaken to combine resources to create goods or services.
Define master production scheduling.
Details what is to be produced an when.
Define materials requirements planning.
Involves developing an itemised list of all materials involved in production to meet the specified orders.
Define just in time.
Is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.
Define supply chain.
Is the range of suppliers from which the organisation purchases materials and resources.
Define inventory control.
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
Define quality.
Refers to the degree of excellence of goods or services and their fitness for a stated purpose.
Define quality control.
Involves the use of inspections at various points in the production process to check for problems and defects.
Define quality assurance.
Involves the use of a system so that an organisation achieves set standards in production.
Define total quality management.
Is an ongoing, organisation wide commitment to excellence that is applied to every aspect of the organisations operation.
