Chatter Administration: Work with Chatter Groups Flashcards Preview

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Flashcards in Chatter Administration: Work with Chatter Groups Deck (22)
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1
Q

Salesforce provides 4 group types for different purposes and audiences and they are :

A

Public groups
Private groups
Unlisted groups
Broadcast Only

2
Q

Describe a public group:

A

visible and open to all employees.
Anyone in the company can join
Anyone can post, comment, and add files to it

3
Q

Describe a private group:

A

members-only.
must request to join a private group.
Only the members can post, comment, and add files.
Non- members can see the group’s picture and description but not the group feed or files.
External users, like customers, can join, if the group owner or manager invite them.

4
Q

Describe a Unlisted group:

A

invitation-only
don’t appear in list views or search results.
hidden from everyone except the members of the group.
Only the group’s owner and managers can invite people to join an unlisted group.

5
Q

Describe a Broadcast Only group:

A

For making announcements.
Only the owner and managers of a broadcast-only group can post to it.
Group members can comment on those posts.

6
Q

Groups are the main collaboration space in ______

A

Chatter

7
Q

Admin can rearrange the ______ layout to include or exclude some elements.

A

group

8
Q

If you don’t see a control that you expect to see when you create a group, you can adjust the group layout through _________ _________

A

Setup | Group Layouts.

9
Q

All groups offer an tab for monitoring group membership and activity over time.

A

Engagement

10
Q

To enable unlisted groups, you must have the permission set to»_space;»>

A

Manage Unlisted Groups.

11
Q

To enable unlisted groups go to

A

setup
chatter settings
edit
enable unlisted groups

12
Q

Allow __________in Groups (1) is likely selected by default; if it isn’t, select it.

A

Records

13
Q

Create a Public Group by

A
set up
app launcher
groups
new
select options (public/private)
manage/add members
14
Q

Public groups cant have

A

Customers

15
Q

After you create your group, the group email address appears under

A

Group Email

16
Q

A group can have only _____ owner, but many managers

A

one

17
Q

Member Count populates

_____ you create the group.

A

after

18
Q

___________ __________shows the type of feed you chose (for example, Post or Question) in step 3, provided a choice was available to you.

A

Record Type

19
Q

By default, groups are archived after ____inactive days.

A

90

20
Q

To prevent automatic archiving, select _______automatic archive

A

Disable

21
Q

To Add an Action to the Group Layout:

A

Setup
Quick Find box, enter Group, and then click Group Layouts.
On the Group Layout row, click Edit.
Drag and drop the actions needed

22
Q

USER PERMISSIONS NEEDED to customize groups are :

A

“Create and Edit Record Types for Groups”