Class 3, chapter 5 from class Flashcards

(64 cards)

1
Q

what are the types of business pressures

A

Market Pressures

Technology Pressures

Societal/Political/Legal Pressures

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2
Q

market and economic pressures

A

global economy and strong competition

need for real time operations

changing workforce

powerful customers

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3
Q

technological pressures

A

information overload

technological innovations and obsolescence

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4
Q

Societal/Political/Legal Pressures

A

terrorist attacks and homeland security

ethical issues

compliance with government regulations and deregulations

social responsibility

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5
Q

do large organizations usually do calm innovation or radical disruptive innovation? why

A

they do it calm because they have too much to lose

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6
Q

do startups usually do calm innovation or radical disruptive innovation? why

A

radical innovation because they have nothing to lose

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7
Q

information overload

A

so much info out there its impossible for us to get it all

makes it difficult to make a decision as manager

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8
Q

what are the 3 areas IT assists in going green?

A
  1. Facilities design and management
  2. Carbon management
  3. International and U.S. environmental laws
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9
Q

what is the digital divide?

A

not everyone has same access to IT innovation

for ex: here in mtl, internet is gyuuu, but in the north of qc and Africa c’est dead

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10
Q

organizational responses to business pressures

A

Strategic Systems

Customer Focus

Make-to-Order and Mass Customization

E-Business and E-Commerce

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11
Q

strategic systems

A

think about and test and put in place different type of strategies to improve profits, negotiate with suppliers, and gaining market share

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12
Q

customer focus

A

going to try to restructure how people in and out of the organization think about the business

want to make people always think positive about the company

it requires everyone to properly know their role

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13
Q

Make-to-Order and Mass Customization

A

taking advantage of new technologies

being able to more easily provide small customizations of our different products

using AI, all kinds of different racking technologies, computers

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14
Q

E-Business and E-Commerce

A

taking advantage of capabilities of doing business online

covid boomed this even more

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15
Q

Porter’s Competitive Forces Model

A
  1. The threat of new competitors
  2. The bargaining power of suppliers
  3. The bargaining power of customers (buyers)
  4. The threat of substitute products or services
  5. The rivalry among existing firms in the industry
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16
Q

Micheal E. Porter

A

big influence in business

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17
Q

when is the threat from rivalry high?

A

when there is intense competition among many firms in an industry

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18
Q

threat of entry of new competitors

A

The threat that new competitors will enter your market is high when entry is easy

low when there are significant barriers to entry

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19
Q

barrier to entry

A

A product or service feature that customers have learned to expect from organizations in a certain industry

A competing organization must offer this feature in order to survive in the marketplace

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20
Q

Threat of Substitute Products or Services

A

If there are many alternatives to an organization’s products or services, then the threat of substitutes is high

If there are few alternatives, then the threat is low

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21
Q

switching costs

A

The costs, in money and time, imposed by a decision to buy elsewhere

ex: contracts with smartphone providers

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22
Q

ways to limit power of competitors or new entrants?

A

switching costs

barriers to entry

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23
Q

Bargaining Power of Suppliers

A

Supplier power is high when buyers have few choices from whom to buy

low when buyers have many choices

ability to negotiate with suppliers is crucial

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24
Q

Bargaining Power of Customers (Buyers)

A

Buyer power is high when buyers have many choices from whom to buy

low when buyers have few choices

something like elasticity

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25
What composes Porter's Value Chain?
support activities primary activities margin section
26
support activities
are providing services to the whole of the organization there to support the whole business sometimes can create value, and have a cost
27
primary activities
activities that are creating value how we build a product or service have a cost and create value
28
what are the components of support activities
firm infrastructure human resource management technology development procurement
29
firm infrastructure components
management finance legal planning
30
human resource management components
professional development employee relations performance appraisals recruiting competitive wages training programs
31
technology development components
integrated supply chain system real time sales information
32
procurement components
real time inventory communication with suppliers purchases, supplies, and materials
33
primary activities components
inbound logistics operations outbound logistics marketing and sales service
34
inbound logistics components
real time inbound inventory data location of distribution facilities trucks material handling warehouse
35
inbound logistics components
real time inbound inventory data location of distribution facilities trucks material handling warehouse
36
outbound logistics components
oder processing. full delivery trucks
37
marketing and sales components
pricing communication products based on community needs low prices
38
service components
delivery installation repair greets customer service focus
39
value chain
a sequence of activities inputs are transformed into more valuable outputs this chain of events create value
40
how does the value system work? or value chain?
The suppliers that provide the inputs The firm creates products These products pass through the value chains of distributors
41
how does the value system work? or value chain?
The suppliers that provide the inputs The firm creates products These products pass through the value chains of distributors Then it makes it way to the end customers
42
do one's distributor have their own value chain?
yeee
43
inbound logistics
how we are going to be getting the raw materials or raw input they we need to do what it is we have to be doing
44
operations
the factory
45
outbound logistics
shipping out whatever we created and built
46
marketing and sales
allows to sell whatever it is we have to sell
47
how do services add value in the value chain?
support the products you created
48
the firm's infrastructure
buildings different departments
49
human resource management
hires employees take care of employee benefits pay employees
50
product and technology development
research and development
51
procurement
purchasing department to get everything we need
52
how do you take advantage of the value chain?
you see what takes too many costs you try to reduce the most unless costs and make it more efficient
53
Strategies for Competitive Advantage
1. Cost leadership strategy 2. Differentiation strategy 3. Innovation strategy 4. Organizational effectiveness strategy 5. Customer orientation strategy
54
cost leader
I can sell at a lower cost than you can Produce products and/or services at the lowest cost in the industry ex: Walmart’s automatic inventory replenishment system
55
differentiation
I am better because I am different Offering different products, services, or product features than your competitors ex: Southwest Airlines has differentiated itself as a low-cost, short- haul, express airline
56
innovation
im doing something new and you can't catch up Introduce new products and services add new features to existing products and services develop new ways to produce them ex: the first introduction of automated teller machines (ATMs) by Citibank
57
operational effectivness
I can do the same as you, but way more efficiently Improve the manner in which a firm executes its internal business processes so that it performs these activities more effectively than its rivals Such improvements increase quality, productivity, and employee and customer satisfaction while decreasing time to market
58
customer orientation strategy
I treat customers better than you do Concentrate on making customers happy
59
how are web based systems good for the customer orientation strategy?
they can create a personalized, one-to-one relationship with each customer
60
how is business information technology alignment a strategic alignment
IT supports the business IT enables to do business cost optimization and ration benefits
61
how do organizations with a good Business-IT alignment view IT?
view IT as an engine of innovation that continually transforms the business view it as something that often creating new revenue streams
62
how do organizations with a good Business-IT alignment view their internal & external customers & their customer service function?
as supremely important sometimes, IT department is going to be considering that the organization is a customer make sure to provide best possible service at the lower cost even inside the organization
63
how do organizations with a good Business-IT alignment rotate business & IT professionals?
they rotate them across departments and job functions they have to understand business people understand IT and the IT people understand business
64
all in all, what are the components of organizations with good Business-IT alignments?
view IT as an engine of innovation that continually transforms the business view internal & external customers & their customer service function as supremely important know that business people have to understand IT and the IT people have to understand business organization goals have to be completely clear to each IT and business employee IT employees have to understand how the company makes (or loses) money there has to be a vibrant and inclusive company culture