COMM 3142 - Ch. 4 Flashcards
(23 cards)
group climate
the emotional atmosphere, the enveloping tone that is created by the way we communicate in groups
positive climate
group members perceive that they are valued, supported, and treated well
negative climate
group members do not feel valued, supported, and respected; trust is minimal; and members perceive that they are not treated well
competition
a mutually exclusive goal attainment process
cooperation
a mutually inclusive goal attainment process
individual achievement
the attainment of a personal goal without having to defeat another person
hypercompetitiveness
an excessive emphasis on defeating others to achieve one’s goals
constructive competition
occurs when competition produces positive, enjoyable experiences and generates increased effort to achieve without jeopardizing positive interpersonal relationships and personal well-being
norm of group interest
a collective prescription that group members should pursue maximum group outcomes (winning at all costs), even if this means acting hypercompetitively against other groups when members may privately not wish to do so
defensiveness
a reaction to a perceived attach on our self-concept and self-esteem
self-justification
providing excuses that absolve us of blame
description
a first-person report of how an individual feels, what the individual prceives to be true, and what behaviors have been observed in a specific context
psychological reactance
the more someone tries to control us by telling us what to do, the more we are inclined to resist such efforts, even to do the opposite
hidden agendas
personal goals of group members that are not revealed openly and that can interfere with group accomplishments
impervious response
failure to acknowledge another person’s communication effort either verbally or nonverbally
empathy
thinking and feeling what you perceive another to be thinking and feeling
dogmatism
the belief in the self-evident truth of one’s opinion
provisionalism
qualifying statements and avoiding absolute claims
shift response
an attention-getting initiative by listeners in which the listeners attempt to shift the focus of attention from others to themselves by changing the topic of discussion
support response
an attention-giving process in which listeners focus their attention on another group member, not on themselves, during discussion
ambushing
biased listening in which the listener focuses on attacking a speaker’s points instead of striving to comprehend them
probing
seeking additional information from a speaker by asking questions
paraphrasing
a concise response to a speaker that states the essence of the speaker’s content in the listener’s own words
