Comms 01 - Introduction to Comms

Question 1

What do all communications need to have for to ensure Safety Critical Communications? (3)

Answer 1

It needs to be:
- Accurate
- Brief
- Clear

Question 2

What do you need to do to ensure clear communication? (2)

Answer 2

• Speak slower
• concentrate on what you are saying.

Question 2

How do we show active listening in safety critical communications?

Answer 2

Repeating back the message to ensure we have understood it correctly.

Question 3

How do you identify yourself and the person you are talking to when making a communication? (4)

Answer 3

• State the TDN, origin & destination
• State the location you are speaking from
• Advise how you can be contacted (DTRS or Phone number)
• Confirm who you are speaking to - ie TC

Question 4

Why do you need to repeat messages?

Answer 4

To ensure that you or the other person have understood the message and that it is correct.

Question 5

Do you need to read back a message you receive?

Answer 5

Yes

Question 6

Do you need to ensure that the message you just sent is repeated back?

Answer 6

Yes

Question 7

On a call, how do you identify that it’s an emergency?

Answer 7

Emergency, Emergency, Emergency

Question 8

How do you advise that you are going to repeat part or all of a message?

Answer 8

I say again.

Question 9

How do you say something is incorrect?

Answer 9

Negative

Question 10

How do you say a transmission is complete? (conversation is over)

Answer 10

Out

Question 11

How do you say you have finished speaking and are waiting on a reply?

Answer 11

Over

Question 12

How do you let someone know you have heard them and are able to speak and proceed with giving the message?

Answer 12

Receiving

Question 13

How do you advise that the last statement is received & understood?

Answer 13

Roger

Question 14

How do you advise to the other person that you cannot speak (for them to wait) and you will be with them soon?

Answer 14

Standby

Question 15

Why is the phonetic alphabet used?

Answer 15

Because no two words sound alike and each are distinct from all others.

Question 16

What protocols do you need to follow so that you make clear communication? (3)

Answer 16

• Acknowledge the transmission only when it is safe to do so
• Ensure understanding by having the message repeated
• Ensure message is free from stress & frustration

Question 17

What do you do if the message is incorrect, incomplete, unclear, ambiguous or not understood? (3 Cs)

Answer 17

• Challenge it
• Have it corrected
• Have it clarified

Question 18

What are 5 barriers to effective communication? (LAMPS)

Answer 18

• Loud environment
• Poor connection
• Ambiguous wording
• Making assumptions
• Speaking to someone with a strong accent

Question 19

What does the Simplex Radio System allow?

Answer 19

One way phone traffic

Question 20

What do you need to say in an emergency call? (9)
TEC/REC

Answer 20

1. Emergency, Emergency, Emergency
2. TDN, Origin, Destination
3. Current location
4. Nature of emergency
5. What needs to be done
6. Advise if lines are blocked
7. Advise if overhead wires need to be isolated
8. Advise if any assistance is required
9. Have recipient read back the information

Question 21

What does the 1st digit of the TDN mean? (2)

Answer 21

Destination or type of service

Question 22

What does the 2nd digit of the TDN mean?

Answer 22

If the service is a loop or direct service

Question 23

What does the 3rd & 4th digits of a TDN mean?

Answer 23

If the service is an UP or DOWN service

Question 24

On a TDN (3rd & 4th), what type of number indicates an UP service?

Answer 24

It will be an EVEN number

Question 25

On a TDN (3rd & 4th), what type of number indicates an DOWN service?

Answer 25

It will be an ODD number

Question 26

Where is the Signal Post telephone (Post Phone) located?

Answer 26

Attached to a signal post or nearby

Question 27

How do you operate a Signal Post (Post Phone) telephone? (3)

Answer 27

- Open the case door - Raise handset - Wait for TC or Signaler to answer

Question 28

What do you need to do once the conversation has finished for a Signal Post (Post Phone) phone?

Answer 28

- Replace the handset - Ensure the case door is closed - Lock the door

Question 29

For PABX Telephones, what number would you dial if the number started with 9610?

Answer 29

5

Question 30

For PABX Telephones, what number would you use if the number started with 9619?

Answer 30

1

Question 31

At FSS, what should you do if the blue light is flashing or the phone is ringing? (Flinders Street Operation Telephone)

Answer 31

Answer the phone and assist as required.

Question 32

How do you initiate a call to the Control Room or Metrol on a FS Operational Phone?

Answer 32

- Unlock the telephone cabinet using the 5P key - Lift the handset - Press the appropriate button for either the Control Room or Metrol

Question 33

On a FS Operational Phone, what do you need to do at the end of a call?

Answer 33

- Hang up the phone - Lock up the box

Question 34

What frequency are MURL phones located in the tunnel?

Answer 34

Approx every 150m

Question 35

How do you contact Area Control in the MURL?

Answer 35

- Open the door - Press the RED button BELOW the box - Wait till it connects to the Area Controller

Question 36

If you see a blue light flashing in the MURL, what do you need to do?

Answer 36

- Stop the train under normal braking - Contact Signal Control Panel using either DTRS or MURL Signal Post phone