Communication Flashcards
(16 cards)
What are the main channels of communication in the workplace?
Verbal communication
Body language
Written documents
Compelling presentations
Why is communication considered one of the most important management competencies for pharmacist managers?
Because effective communication enables pharmacist managers to connect with people, share information clearly, and achieve organizational results.
What are the four basic elements of communication?
- The sender
- The receiver
- The message
- The environment
What is a common mistake made by senders in the communication process?
They often place blame on the receiver for misunderstandings instead of acknowledging their own failure to communicate effectively.
How do filters affect communication?
Filters are personal barriers—such as past experiences or lack of familiarity—that distort how a message is received and understood.
Why must senders make their message “stick”?
Because receivers may not be interested in the topic, it is the sender’s responsibility to present the message in a compelling and relevant way.
What non-verbal factors influence the effectiveness of communication?
Body language
Facial expressions
Posture
Tone and inflection
How does “message packaging” affect communication?
The way a message is delivered can determine whether it is received or ignored. Effective communicators tailor messages to suit their audience’s preferences.
Why is repetition important in communication?
People often need to hear a message multiple times and in various formats to fully understand and retain it.
In what situations are strong communication skills especially critical?
Negotiation
Conflict resolution
What characterizes successful pharmacist managers in communication?
They are effective with diverse people, patient-centered, and help reduce patient morbidity, mortality, and healthcare costs.
Why is respectful communication important
It increases employee engagement and productivity, while poor communication leads to confusion, resentment, and turnover.
What types of barriers can hinder communication?
- Physical
- Semantic
- Personal
- Religious
- Cultural
- Time-based
What is the Sender-Receiver model of communication?
A cycle where a sender transmits a message using verbal and nonverbal cues, and the receiver decodes and responds with feedback.
How can communication barriers be managed?
The sender and receiver must work to interpret messages the same way and reduce misunderstanding by establishing good rapport.
What should pharmacist managers do to ensure effective communication?
- Encourage open dialogue
- Create a culture that promotes the free exchange of ideas
- Be aware of and reduce communication barriers
