Human Resource Management

Question 1

Why is HRM critical in pharmacy?

Answer 1

Poor HRM leads to inefficiency, stress, medication errors, and dissatisfaction; good HRM boosts performance and safety.

Question 2

What are the main HRM tasks?

Answer 2

1. Recruiting
2. Hiring
3. Training
4. Developing
5. Firing

Question 3

What is the difference between recruiting and hiring?

Answer 3

Recruiting attracts candidates for future needs; hiring selects and onboards the best fit for a current vacancy.

Question 4

What are the components of the placement process?

Answer 4

Application, screening, interviewing, selecting, and hiring.

Question 5

What are key steps in interview preparation?

Answer 5

Set objectives, review job description, develop questions, study CVs, and prepare the interview space.

Question 6

What is training vs. development?

Answer 6

Training improves current task performance; development prepares for future roles and responsibilities.

Question 7

What are the two main forms of employee training?

Answer 7

Orientation (introduction and expectations)

Job Training (task-specific skills and updates)

Question 8

What types of feedback should managers provide?

Answer 8

Daily feedback (MBWA), scheduled reviews (annual), and ad hoc reviews (for specific performance events).

Question 9

What is progressive discipline?

Answer 9

A stepwise approach to address poor performance: verbal warning, written warning, suspension, termination.