Communication Flashcards
(7 cards)
1
Q
What is communication?
A
The transfer of information from one party to another
2
Q
Why is communication important?
A
- Key to building trust with a client
- Many disputes arise from miscommunication rather than misconduct.
- Communication is one of the first characteristics that is noticed by a potential client so it is important this impression is positive.
3
Q
Pros and cons of different forms of communication?
A
Email – quick, useful for passing on info. creates paper trail
Can be misinterpreted, risk of being sent to wrong person
Phone – Prompt, and when less formal comms are needed
Cannot see reactions
Letter – more formal, good for documenting comms.
Slow
Face to face – creates stronger relationship, read body language, can give impression of talent
Virtual – time effective, increased availability
4
Q
What is negotiation?
A
A discussion with the aim of reaching an agreement
5
Q
What makes a good negotiation?
A
- Understand desired outcome
- Understand fixed points and concessions
- Common ground and mutual trust
- A good negotiator
6
Q
What makes a good negotiator?
A
- Preparation and planning
- Knowledge of the subject
- Ability to think clearly and concisely
- Listening skill
- Good judgement and general intelligence
- Integrity
- Ability to persuade
7
Q
What are the 4 C’s associated with negotiation?
A
- Common Interest
- Conflicting interest
- Compromise
- Conditions
