communication Flashcards
(11 cards)
1
Q
how to communicate with a therapeutic approach
A
- warmth
- concern
- compassion
- empathy
2
Q
how do you formulate safe outcomes
A
- establish a rapport
- managing stress
- provide reassurance
- enables a true expression of feelings and worries
- creates an effective assessment and safe outcomes
3
Q
key needs to consider in communication
A
- de-escalating stress
- work in partnership with the patient
- develop a rapport
- making every contact count
4
Q
how do you achieve active listening
A
- demonstrate empathy
- dont feel the need to fill silence or space within the conversation
- remain calm and confident
- summaries what a patient has told you
- open body language
- maintain concentration on what is being said
- give the patient time to answer questions
5
Q
what are the different types of questions
A
- open
- probing
- closed
6
Q
what can be used as de-escalation techniques
A
- reassurance
- removing the stimulus
- providing the patient space and time
- acknowledging and validating
- distraction
- breathing techniques and mindfulness
7
Q
what should be included in an action plan
A
- referral option - where can you take the patient
- what options are available
- what does the patient want
- duty of care and confidentiality
- pt has capacity they can be involved
8
Q
what are some safety netting options
A
- existing safety/ crisis plan
- distraction (activities to relieve stress)
- support
- surroundings and environment
- mood
- emergency action plan
- social prescriber
9
Q
when are safeguarding referrals should be considered?
A
- adults at risk of abuse or neglect because of care or support needs
- children <18 who have taken an overdose or self-harmed
- children <18 who have witnessed acts of self-harm, suicide or been exposed to trauma because of mental health presentation
- carers, families, or others at risk from the patient
10
Q
what physical interventions are allowed
A
- disengagement techniques (escaping)
- physical restraint (trust protocols)
- mechanical restraint (devices such as handcuffs)
11
Q
A
