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Flashcards in Communication Deck (29):
1

Name 14 formal methods of communication:

- letters
- memos
- reports
- telephone
- face-to-face meetings
- tannoy
- charts
- tables
- advertisement
- fax
- email
- pager
- video conferencing
- body language

2

Name 7 informal methods of communication:

- body language
- posters
- email
- telephone
- face-to-face meetings
- memos
- notices

3

What are the advantages and disadvantages of letters?

advantages:
- provide a permanent record of communication
- can be targeted at the right person
disadvantages:
- they are a slower method compared to telephone
- they can be less personal
- the person may not receive the message

4

What are the advantages and disadvantages of memos?

advantages:
- provide a permanent record of communication
- they are short to the point
- they are useful between branches
disadvantages:
- no immediate feedback from the receiver
- if too many are sent out, they could be lost or lose importance

5

What are the advantages and disadvantages of reports?

advantages:
- they can be easily copied and given to members of staff
- they are very detailed
disadvantages:
- they can become too complicated and confuse people
- they are time-consuming to prepare and present

6

What are the advantages and disadvantages of notices?

advantages:
- seen by large numbers of people
- easily produced
- cheap to produce
- not time-consuming
disadvantages:
- it is very impersonal so people tend to ignore them
- they can be defaced
- there is no guarantee that people will see them

7

What are the advantages and disadvantages of telephone?

advantages:
- saves time and allows long-distance communication
- feedback is immediate
- information is passed quickly
disadvantages:
- no written record of what is said
- may have problems due to signal
- time zones can affect it

8

What are the advantages and disadvantages of face-to-face meetings?

advantages:
- ensures everybody gets the same information
- issues can be resolved quickly
- feed back is immediate
disadvantages:
- no way of knowing that everybody is listening
- facial expressions/body language can be a barrier to good communication
- not cost effective as people may need to travel

9

What are the advantages and disadvantages of a tannoy?

advantage:
- a large number of people can be informed quickly
disadvantage:
- no record of the communiation

10

What are the advantages and disadvantages of charts?

advantage:
- very simple way of displaying information
disadvantage:
- people may need it to be explained in more detail

11

What are the advantages and disadvantages of tables?

advantage:
- easy to understand
disadvantage:
- could be time-consuming to produce

12

What are the advantages and disadvantages of posters?

advantage:
- copies of posters can be made
disadvantage:
- it only displays simple information

13

What are the advantages and disadvantages of advertisement?

advantages:
- they can be presented clearly
- they gain the listener/reader's attention
disadvantage:
- no feed back

14

What are the advantages and disadvantages of fax?

advantage:
- messages can be sent quickly
disadvantages:
- it can sometimes be bad quality
- they both have to have a fax machine
- fax machines are expensive

15

What are the advantages and disadvantages of email?

advantages:
- easy communication
- multiple messages can be sent
- attachments can be sent
disadvantages:
- they can sometimes e lost
- emails can fill up with spam
- not everyone checks emails regularly
- there is a risk of hacking

16

What are the advantages and disadvantages of a pager?

advantage:
- light and portable - easy to carry around
disadvantages:
- the pager has to be switched on
- run out of battery easy
- there is a charge for messages sent

17

What are the advantages and disadvantages of video conferencing?

advantages:
- saves people travelling to meetings
- face-to-face meetings are possible long distance
disadvantages:
- links may not work properly
- the hardware is expensive

18

What are the advantages and disadvantages of body language?

advantage:
- give the answer without answering
disadvantage:
- our body language is not always the message we want to portray

19

Name 5 reasons why businesses need to communicate?

- smooth running
- employees know what to do
- business knows what customers want
- check targets are being met
- to tell potential and actual customers about the business

20

What is communication?

Communication is a process with enables information to be passed from one person/persons to another.

21

What are the 3 methods of communication?

- written
- verbal
- visual

22

What is the process of communication?

message sent - method of communication - message sent - receiver - feedback

23

What does electronic date exchange help with?

Electronic date exchange helps with best sellers

24

What are 8 communication barriers?

- language
- noise
- technical problems
- misunderstandings
- time-zones
- it getting lost/misplaced
- lack of interest
- competing environments

25

What is the impact of ineffective communication systems?

- make or break
- easy to misinterpret

26

What is an example of open communication?

hazard signs

27

What is an example of closed communication?

complicated technical information

28

What is vertical communication?

different levels of communication on the organisational chart

29

What is horizontal communication?

same levels of communication on the organisational chart