Communication 3 Flashcards
(10 cards)
What is the world health professionals alliance with? (5)
Nurses, Pharmaceutical, Physical therapy, Dental and Medical
What is the purpose of effective interprofessional collaborative practice?
Less burnout, better coordination between sectors, effective use of resources etc.
What percentage of medication recommendation by the pharmacist is actioned by physicians?
50%
What are the 5Cs of interprofessional communication?
Clear, Concise, Correct, Complete, Courteous
What are the 3Ps of interprofessional communication?
Preparation 3x
What is ISBAR?
Standard framework for communication
Introduction
Situation
Background
Assessment
Recommendation
What is BATHE method?
5 questions to develop rapport:
BACKGROUND questions
How is it AFFECTING you?
How are you HANDLING it?
What TROUBLES you most?
How are you HANDLING it?
What are the 5 guides to establish goals?
specific, measurable, attainable, realistic, timely
What is the RULE method?
RESIST urge to change individual’s actions
UNDERSTAND individual’s reason for change
LISTEN with empathy
EMPOWER the individual
What is the SHARE approach?
SEEK patient participation
HELP your patient explore and compare treatments
ASSESS patient value and preferences
REACH decision with patient
EVALUATE patient decision