Communication and Veterinary Professional Support Services Flashcards by Sinead Phillips

Which of the following is NOT a component of an animal’s medical history?
A Previous illnesses
B Vaccination status
C Behavioural Changes
D Current Weight

D Current Weight

How well did you know this?

Not at all

Perfectly

Which disease is known as parrot fever?
A Leptospirosis
B Plague
C Psittacosis
D Salmonellosis

C Psittacosis
Caused by Chlamydia psittaci. Primarily associated with birds, specifically parrots. Can be transmitted to humans through inhalation of dust from dried bird droppings or direct contact with infected birds

How well did you know this?

Not at all

Perfectly

A diet that is formulated to meet AAFCO’s nutrient profiles for all stages means that it is appropriate for:
A Growing puppies
B Lactating mothers
C Adult dogs
D All of the above

D All of the above

How well did you know this?

Not at all

Perfectly

What is the primary route of transmission for Rabies?
A Ingestion of contaminated food
B Contact with infectious saliva
C Inhalation of airborne particles
D Through contaminated water

B Contact with infectious saliva

How well did you know this?

Not at all

Perfectly

Which of the following is NOT a method for educating clients about zoonotic diseases?
A Using visual aids like diagrams
B Offering written instructions
C Ignoring client questions
D Providing support resources

C Ignoring client questions

How well did you know this?

Not at all

Perfectly

Which zoonotic disease is transmitted primarily through fleas?
A Rabies
B Leptospirosis
C Plague
D Psittacosis

C Plague
Plague is caused by the bacterium Yersinia pestis and is primarily transmitted to humans via fleas that have fed on infected rodents

How well did you know this?

Not at all

Perfectly

Which of the following is NOT an example of professional communication in a veterinary setting?
A Collecting patient information
B Educating the client
C Recommending other clinics
D Assisting with the euthanasia process

C Recommending other clinics

How well did you know this?

Not at all

Perfectly

Which stages involves animals being most receptive to learning about their environment and other species?
A Neonatal period
B Transition period
C Socialization period
D Juvenile period

C Socialization period

How well did you know this?

Not at all

Perfectly

Which period is critical for animals to learn about their environment and other species?
A Neonatal period
B Transition period
C Socialization period
D Juvenile period

C Socialization period

How well did you know this?

Not at all

Perfectly

Which of the following is NOT a responsibility of a veterinary technician during the euthanasia process
A Preparing the patient
B Signing the euthanasia consent form
C Talking through the process with the client
D Preparing the body after euthanasia

B Signing the euthanasia consent form

How well did you know this?

Not at all

Perfectly

What is the primary concern when discussing zoonotic diseases with clients?
A The cost of treatment
B The potential transmission of diseases from animals to humans
C The popularity of the pet
D The age of the animal

B The potential transmission of diseases from animals to humans

How well did you know this?

Not at all

Perfectly

Which of the following is NOT a stage of anesthesia?
A Induction
B Maintenance
C Recovery
D Stabilization

D Stabilization

How well did you know this?

Not at all

Perfectly

What is the primary method of transmission for Psittacosis?
A Contact with infectious saliva
B Inhalation of infected bird droppings
C Through fleas
D Contact with infectious urine

B Inhalation of infected bird droppings

How well did you know this?

Not at all

Perfectly

In the SOAP approach to documentation, what does the “A” stand for?
A Assessment
B Anesthesia
C Aftercare
D Appointment

A Assessment

How well did you know this?

Not at all

Perfectly

A dog presents with a limp. What information would NOT be useful in diagnosing the issue?
A Duration of the limp
B Frequency of coughing
C Severity of the limp
D Aggravating or alleviating factors

B Frequency of coughing

How well did you know this?

Not at all

Perfectly

Which of the following is a fungal zoonotic disease?
A Ringworm
B Leptospirosis
C Psittacosis
D Ehrlichiosis

A Ringworm
Fungal infection caused by dermatophytes, specifically Microsporum spp. and Trichophyton spp. It is a zoonotic disease.

How well did you know this?

Not at all

Perfectly

Which zoonotic disease is transmitted by contact with infectious saliva from an infected animal?
A Leptospirosis
B Rabies
C Salmonellosis
D Ringworm

B Rabies

How well did you know this?

Not at all

Perfectly

In the context of professional communication, what does “signalment” refer to?
A A patient’s medical history
B The primary complaint of the client
C The patient’s age, breed, and other identifying characteristics
D The method of communication used

C The patient’s age, breed, and other identifiying characteristics

How well did you know this?

Not at all

Perfectly

Which of the following diseases is primarily transmitted through the ingestion of contaminated food?
A Rabies
B Salmonellosis
C Ringworm
D Leptospirosis

B Salmonellosis

How well did you know this?

Not at all

Perfectly

A client is concerned about their pet bird, which has been sneezing frequently. Which zoonotic disease should be considered and discussed with the client?
A Rabies
B Ringworm
C Psittacosis
D Leptospirosis

C Psittacosis
Can show respiratory symptoms, such as sneezing

How well did you know this?

Not at all

Perfectly

What is the primary purpose of collecting patient information?
A For billing purposes
B To understand the patient’s health history and current condition
C For marketing purposes
D To share with other clinics

B To understand the patient’s health history and current condition

How well did you know this?

Not at all

Perfectly

What is the primary concern when discussing record keeping in a veterinary setting?
A Keeping records for marketing purposes
B Ensuring the accuracy and confidentiality of records
C Keeping records for billing purposes
D Storing records for the longest time possible

B Ensuring the accuracy and confidentiality of records

How well did you know this?

Not at all

Perfectly

What is the primary concern when handling pharmacological agents?
A Cost effectiveness
B Brand of the drug
C Safety
D Size of the bottle

C Safety

How well did you know this?

Not at all

Perfectly

A client’s bird has been diagnosed with Psittacosis. Which of the following is the MOST likely method of transmission to humans?
A Contact with the bird’s feathers
B Ingestion of contaminated food
C Inhalation of infected droppings
D Through a bite from a bird

C Inhalation of infected droppings

How well did you know this?

Not at all

Perfectly

Which special population is NOT mentioned as being at higher risk for zoonotic diseases? A Children B Elderly C Healthy adults D Pregnant women

C Healthy adults

A dog owner reports that their dog has been excessively licking its paws. Which of the following should be the FIRST step in addressing this behaviour? A Prescribe antianxiety medication B Recommend a change in diet C Examine the paws for any injuries or foreign bodies D Suggest a behavioural specialist

C Examine the paws for any injuries or foreign bodies

Which of the following is NOT a commonly seen urinary stone or crystal? A Struvite B Calcium Oxalate C Urate D Cystine

D Cystine Urate crystals are seen in Dalmations and English Bulldogs and can be prevented through dietary changes. Cystine crystals are not commonly seen in dogs or cats

WHich of the following records is NOT essential for legal protection in a veterinary practice? A Medical Records B Surgical Logs C Anesthetic Records D Client's Legal Information

D Clients legal information

Which of the following is NOT a primary concern when discussing pharmacological agents with clients? A Safety B Dosage C Side effects D Colour of the medication

D Colour of the medication

Which of the following is NOT a form of learning in animals? A Imprinting B Habituation C Sensitization D Memorization

D Memorization It differs from memorization in humans so it is not a form of learning

What is the cornerstone of client education, patient care, and team collaboration in veterinary care? A Clarity B Active listening C Professional communication D Empathy

C Professional communication

What is the primary reason for collecting detailed patient information during a veterinary visit? A Legal requirements B Building trust with the pet owner C Accurate diagnosis D Treatment planning

C Accurate diagnosis

Which of the following is NOT a method used for pain assessment in animals? A Observing changes in behaviour B Checking the animal's temperature C Evaluating signs of vocalization D Noting any signs of restlessness

B Checking the animal's temperature

What is the primary ethical responsibility of a veterinary technician? A Ensuring profitability for the practice B Educating the client C Providing competent and compassionate care D Maintaining a good relationship with the veterinarian

C Providing competent and compassionate care

Which of the following is NOT a primary component of the euthanasia process? A Consent B Aftercare C Grief management D Payment processing

D Payment processing

What is NOT a recommended environmental precaution for preventing zoonotic diseases? A Regularly cleaning and disposing of pet waste B Feeding raw meat to pets C Preventing pets from drinking from stagnant water sources D Using gloves when handling pet waste

B Feeding raw meat to pets

According to the NAVTA Code of Ethics, what is the veterinary technician's responsibility regarding client confidentiality? A Share client information only with the veterinary team B Protect confidential information provided by clients C Share client information with other veterinary practices for research purposes D Discuss client cases openly in educational settings

B Protect confidential information provided by clients

A client is concerned about their dog's sudden aversion to being touched on the head. What should be the FIRST step in addressing this concern? A Conduct a thorough examination of the dog's head and ears B Suggest behavioural training C Change the dog's diet D Prescribe anti-anxiety medication

A Conduct a thorough examination of the dog's head and ears

If a client has concerns that their cat has lost a lot of weight in a short period of time, what is the FIRST follow-up question that should be asked? A Have they been exercising more recently? B Has their appetite changed recently? C What is their current diet? D Have there been any stressful changes in the home?

B Has their appetite changed recently?

Which period involve animals transitioning from total dependence to some independence? A Neonatal period B Socialization period C Transition period D Juvenile period

C Transition period

Which of the following is NOT a recognized form of learning in animals? A Habituation B Sensitization C Imprinting D Speculation

D Speculation

Which of the following is NOT a sign of pain in animal's? A Vocalization B Restlessness C Increased appetite D Changes in behaviour

C Increased appetite

A client is concerned about their pet rabbit's sudden loss of appetite. Which of the following should be the FIRST step in addressing this concern? A Recommend a change in diet B Prescribe appetite stimulants C Conduct a thorough PE D Suggest more exercise

C Conduct a thorough PE

A client is concerned about the risk of Salmonellosis from their pet lizard. What is the best advice? A Wash hands thoroughly after handling the lizard B There's no risk of Salmonellosis from lizards C Use hand sanitizer instead of washing hands D Only handle lizard with gloves

A Wash hands thoroughly after handling the lizard

A dog owner is concerned about their dog's aggressive behaviour towards strangers. Which of the following training methods is MOST recommended? A Punishment based training B Avoiding any contact with strangers C Positive reinforcement D Using a shock collar

C Positive reinforcement

A client's bird has been losing feathers and showing bald spots. Which of the following conditions should be considered FIRST? A Mites or lice infestation B Molting C Dietary deficiencies D Behavioural issues

A Mites or lice infestation Molting doesn't usually result in bald spots. External parasites are a common cause of bald spots and feather loss.

A client is concerned about zoonotic diseases. Which of the following is NOT a direct mode of transmission from animals to humans? A Saliva B Urine C Fleas D Feces

C Fleas Can act as a vectors for zoonotic diseases, not a direct mode of transmission from animals to humans.

A client misunderstands post-operative care instructions for their pet. How should you handle this situation to maintain trust? A Blame the client for not paying attention B Politely clarify the instructions and offer written guidelines C Tell the client to consult the written instructions only D Ignore the misunderstanding; it's not a big deal

B Politely clarify the instructions and offer written guidelines

Which of the following is NOT considered an essential component of medical records in a veterinary practice? A Signalment B Clinical notes C Anesthetic records D Client communication logs

D Client communication logs

A cat owner reports that their cat has been hiding more frequently and has shown a decreased interest in play. Which of the following should be the FIRST step in addressing this behaviour? A Recommend a change in diet B Conduct a thorough PE C Suggest a behavioural specialist D Prescribe anti-anxiety medication

B Conduct a thorough PE

A client's reptile has been diagnosed with Salmonellosis. What BEST advice should be given to the client to prevent transmission? A Stop handling the reptile B Wash hands thoroughly after handling the reptile or cleaning its habitat C Provide ABx to cure the infection D Stop cleaning the enclosure until the Salmonellosis is resolved

B Wash hands thoroughly after handling the reptile or cleaning its habitat

What type of diet would be MOST appropriate for a dog who needs to lose weight and has a large appetite? A High protein, low carb diet with high caloric density B High carb, a high fat diet with high caloric density C High protein, high fibre diet with low caloric density D High-fibre, high-fat diet with low caloric density

C High protein, high fibre diet with low caloric density

A client is not complying with the recommended treatment plan. What is the most effective way to address this? A Scold the client for not following instructions B Discuss the reasons for non-compliance and offer solutions C Ignore the issue; it's the clients responsibility D Change the treatment plan without discussing it with the client

B Discuss the reasons for non-compliance and offer solutions

A client is concerned about their pet's recent weight gain. Which of the following factors should be considered FIRST when addressing this concern? A The pet's diet and feeding habits B The possibility of pregnancy C The pet's exercise routine D Potential thyroid issues

A The pet's diet and feeding habits

You discover an error in a patient's medical record. What is the appropriate action? A Erase the original entry and correct it B Leave the error and make a new correct entry C Correct the error without erasing the original entry, then date and initial it D Ignore the error as it's minor

C Correct the error without erasing the original entry, then date and initial it

A client is concerned about Lyme disease. What is the best way to educate the client? A Dismiss the concern as Lyme disease is rare B Provide written resources and discuss preventative measures C Advise the client to search for information online D Tell the client not to worry as Lyme disease is treatable

B Provide written resources and discuss preventative measures

An animal shows signs of aggression during an examination. What is the best course of action? A Continue the exam quickly to minimize stress B Pause and use appropriate restraint techniques C Sedate the animal without owner consent D Cancel the exam and refer to a behaviourist

B Pause and use appropriate restrain techniques

A client is concerned about their cat's sudden aggressive behaviour towards their new puppy. Which of the following is the MOST likely reason for this behaviour? A The cat is asserting dominance over the new puppy B The cat is experiencing health issues C Cats are not aggressive, the owner is misinterpreting the behaviour D The cat is fearful and trying to protect itself

D The cat is fearful and trying to protect itself Aggression is likely a defense mechanism in response to fear

A client insists on being present during the euthanasia process but becomes emotionally unstable. What is the best course of action? A Ask the client to leave immediately B Continue with the euthanasia without acknowledging the client's emotional state C Pause and consult with the client about their comfort level D Cancel the euthanasia procedure

C Pause and consult with the client about their comfort level

You notice that a colleague has mistakenly documented the wrong medication for a patient. What should you do? A Correct the mistake yourself immediately B Inform your colleague and let them correct it C Report the mistake to your supervisor D Leave it as is; it's not your responsibility

B Inform your colleague and let them correct it

which disease is primarily transmitted through the ingestion of contaminated food? A Rabies B Salmonellosis C Ringworm D Leptospirosis

B Salmonellosis

What is the primary concern when discussing record-keeping in a veterinary setting? A Keeping records for marketing purposes B Ensuring the accuracy and confidentiality of records C Keeping records or billing purposes D Storing records for the longest time possible

B Ensuring the accuracy and confidentiality of records

What is another name for Psittacosis? A Bird flu B Avian typhoid C Parrot fever D Bord cholera

C Parrot fever

What is the foremost priority when dealing with pharmaceuticals in a veterinary setting? A Cost efficiency B Drug brand selection C Handler and patient safety D Packaging size

C Handler and patient safety

What is a sign of pain in animals? A Increased appetite B Increased socialbility C Changes in body temperature D Changes in behaviour

D Changes in behaviour

Which of the following is NOT a recognized route for administering medication to animals? A Dermal B Intramuscular C Intradermal D Osmotic

D Osmotic

What is the primary concern when handling pharmacological agents? A Cost-effectiveness B Brand of the drug C Safety D Size of the bottle

C Safety

Which disease is known as parrot fever? A Leptospirosis B Plague C Psittacosis D Salmonellosis

C Psittacosis

Which is NOT a stage anesthesia? A induction B Maintenance C Recovery D Stabilization

D Stabilization

What is the primary route of transmission for Rabies? A Ingestion of contaminated food B Contact with infectious saliva C Inhalation of airborne particles D Through contaminated water

B Contact with infectious saliva

What is the primary method of transmission for Leptospirosis in animals? A Direct contact with infected animals B Ingestion of contaminated food C Contact with infected urine or water D Airborne transmission

C Contact with infected urine or water

Which is the fungal zoonotic infection? A Ringworm B Leptospirosis C Psittacosis D Ehrlichiosis

A Ringworm

Which special population is NOT mentioned as being at higher risk for zoonotic diseases? A Children B Elderly C Healthy adults D Pregnant women

C Healthy adults

Which zoonotic disease is transmitted primarily through fleas? A Rabies B Leptospirosis C Plague D Psittacosis

C Plague

What is the primary concern when discussing zoonotic diseases with clients? A The cost of treatment B The potential transmission of diseases from animals to humans C The popularity of the pet D The age of the animal

B The potential transmission of diseases from animals to humans

Which of the following is NOT a method of administering medications? A Topical B Intravenous C Subcutaneous D Osmotic

D Osmotic

What is the effective strategy for managing client expectations regarding their pet's treatment outcomes? A Promise quick and guaranteed results B Provide realistic scenarios and discuss potential outcomes C Avoid discussing any negative outcomes D Overemphasize the risks to prepare them for the worst

B Provide realistic scenarios and discuss potential outcomes

What is NOT a method for educating clients about zoonotic diseases? A Using visual aids like diagrams B Offering written instructions C Ignoring client questions D Providing support resources

C Ignoring client questions

What is the primary method of transmission for Leptospirosis? A Inhalation of infected droppings B Contact with infectious saliva C Contact with infectious urine D Through fleas

C Contact with infectious urine

What is the primary method of transmission for Psittacosis? A Contact with infectious saliva B Inhalation of infected bird droppings C Through fleas D Contact with infectious urine

B Inhalation of infected bird droppings

A dog has been diagnosed with leptospirosis. What is the MoST likely source of infection? A Ingestion of contaminated food B Bite from an infected animal C Inhalation of infected droplets D Contact with infected urine

D Contact with infected urine

A client is concerned about their pet rabbit's sudden loss of appetite. What should the FIRST step in addressing this concern? A Recommend a change in diet B Prescibe appetite stimulants C Conduct a thorough physical examination D Suggest more exercise

C Conduct a thorough physical examination

What is NOT a commonly seen urinary stone or crystal? A Struvite B Calcium oxalate C Urate D Cystine

D Cystine

A dog presents with a limp. All information provided would aid in diagnosing the issue EXCEPT: A Duration of the limp B Frequency of coughing C Severity of the limp D Aggravating or alleviating factors

B Frequency of coughing

A cat owner reports that their cat has been drinking more water than usual. Which of the following conditions should be considered? A Cardiac disease B Arthritis C Liver disease D Diabetes

D Diabetes

Which is NOT a primary component of the euthanasia process? A Consent B Aftercare C Grief management D Payment processing

D Payment processing

What is the main reason for collecting detailed patient information during a veterinary visit? A Legal requirements B Building trust with the pet owner C Accurate diagnosis D Treatment planning

C Accurate diagnosis

During which developmental stage do animals begin to show signs of self-sufficiency? A Infant stage B Socialization phase C Independence phase D Adolescent stage

C Independence stage

B Has their appetite changed recently?

C Providing competent and compassionate care

What is the cornerstone of client education, patient care, and team collaboration in veterinary care? A Clarity B Active listening C Professional communication D Empathy

C Professional communication

Which is NOT typically a method used to assess pain in animals? A Monitoring changes in gait or posture B Checking for increased heart rate C Measuring body temperature D Observing for avoidance of touch

C Measuring body temperature

In the SOAP approach, what is the best way to document the "Subjective" part? A Use medical jargon to describe symptoms B Use direct quotes or paraphrasing of the patient's owner C Make assumptions about the patient's condition D Document only what the veterinary technician observes

B Use direct quotes or paraphrasing of the patient's owner

What is NOT considered an essential component of medical records in a veterinary practice? A Signlament B Clinical notes C Anesthetic records D Client communication logs

D Client communication logs

All are methods used for pain assessment in animals, EXCEPT: A Observing changes in behaviour B Checking the animal's temperature C Evaluating signs of vocalization D Noting any signs of restlessness

B Checking the animal's temperature

Which is NOT a common indicator of discomfort in animals? A Crying out B Agitation C Heightened appetite D Altered behaviour

C Heightened appetite

All are primary concerns when discussing pharmacological agents with clients, EXCEPT: A Safety B Dosage C Side effects D Color of the medication

D Color of the medication

B Feeding raw meat to pets

Which of the following is NOT typically a sign of anxiety or stress in pets? A Excessive grooming B Increased socialbility C Pacing or restlessness D Changes in vocalization

B Increased sociability

What is the most important question to ask when a client says their pet has food allergies? A Can we see the results of the food allergy test? B What is the pet's complete diet history? C What makes you think your pet has food allergies? D Have you tired Royal Canin Hydrolyzed Protein yet?

B What is the pet's complete diet history?

Which of the following is NOT a recognized learning process in animals? A Classical conditioning B Operant conditioning C Observational learning D Speculative reasoning

D Speculative reasoning

A client's bord has been losing feathers and showing bald spots. Which of the following conditions should be considered FIRST? A Mites or lice infestation B Molting C Dietary deficiencies D Behavioural issues

A Mites or lice infestation

B Provide written resources and discuss preventative measures

Communication and Veterinary Professional Support Services Flashcards

(104 cards)