Communication issues Flashcards
(36 cards)
define sentinel EVENT
unexpected occurrence (death, physical or psychological injury)
what is the number 1 reason of sentinel event
communication
who introduced interpersonal dimensions of health care
Donabedian
which is not a purpose of patient professional communication
A) Making treatment related info
B) creating good inter-personal relationships
C) Disregarding patient preference
D) Exchanging information
C) Disregarding patient preference
What is the main goal of this patient-professional interaction?
A) To dictate treatment options to the patient.
B) To follow patients’ leads and understand their experiences.
C) To minimize patient input in decision-making.
D) To focus exclusively on clinical data.
B) To follow patients’ leads and understand their experiences.
In the context of this approach, where does the patient hold expertise?
A) In treatment protocols
B) In symptoms, preferences, and concerns
C) In medical terminology
D) In research and clinical trials
B) In symptoms, preferences, and concerns
Where does the professional lead in the patient-professional interaction?
A) In the patient’s emotional responses
B) In areas of their own domain of expertise, such as disease and treatment
C) In the patient’s personal life decisions
D) In holistic health approaches
B) In areas of their own domain of expertise, such as disease and treatment
What does this approach emphasize about the patient’s role in their care?
A) Patients should always follow professional advice without question.
B) Patients are experts in their own experiences and should lead the conversation about their needs.
C) Patients should avoid discussing their preferences.
D) Patients are not knowledgeable about their symptoms.
A) Patients should always follow professional advice without question.
What are the two components of the exchange of information in a medical context?
A) Diagnosis and treatment
B) Information-giving and information-seeking
C) Symptoms and prescriptions
D) Patient history and medical records
B) Information-giving and information-seeking
What is one of the patient’s needs when visiting the doctor?
A) To receive a prescription without discussion
B) To know and understand their condition
C) To avoid discussing symptoms
D) To minimize their concerns
B) To know and understand their condition
What is the second need patients have when visiting a doctor?
A) To feel known and understood by the doctor
B)To feel rushed during the consultation
C) To have their concerns dismissed
D) To receive immediate treatment without explanation
A) To feel known and understood by the doctor
What does the relative independence between the need for information and shared decision-making suggest?
A) Information and decision-making are always linked.
B) Patients may need information without wanting to make decisions.
C) Shared decision-making is unnecessary in medical care.
D) Physicians should avoid sharing information with patients.
B) Patients may need information without wanting to make decisions.
hat can be inferred about the role of information in the treatment process for breast cancer patients?
A) Information is unnecessary if the physician makes the decisions.
B) Patients still value information even if they prefer physicians to make choices.
C) Information leads to confusion for patients.
D) Patients want to make decisions without any information
B) Patients still value information even if they prefer physicians to make choices.
Which of the following statements best describes instrumental behaviors in a clinical setting?
A) They focus on building a personal relationship between the physician and the patient.
B) They are primarily concerned with the socio-emotional aspects of patient care.
C) They emphasize emotional support and understanding patients’ feelings.
D) They involve technical skills used for problem-solving and expert consultation.
D) They involve technical skills used for problem-solving and expert consultation.
e.g. giving info, discussing tumor size, explaining reasons for treatments
Which of the following best describes affective behaviors in the doctor-patient relationship?
A) They are focused on technical skills and problem-solving methods.
B) They are aimed at establishing and maintaining a positive relationship with the patient.
C) They primarily involve discussing medical information and test results.
D) They are mostly communicated through verbal interactions.
B) They are aimed at establishing and maintaining a positive relationship with the patient.
What is one reason it can be difficult to give cancer patients full responsibility for medical decisions?
A. Patients often lack the cognitive ability to understand medical treatments.
B. It may lead them to assume responsibility for the outcome, including potential failure of the treatment.
C. Most patients prefer to avoid any involvement in their treatment plans.
D. Doctors are legally required to make all decisions for cancer patients.
B. It may lead them to assume responsibility for the outcome, including potential failure of the treatment.
According to research, what percentage of emotional communication is conveyed verbally?
A. 7%
B. 22%
C. 55%
D. 77%
A. 7%
What form of communication conveys the highest percentage of emotional content?
A. Verbal expression
B. Tone of voice
C. Visual cues
D. Written communication
C. Visual cues
Why might patients look for subtle cues during illness?
A. They want to challenge the physician’s authority
B. They are trained to read non-verbal language
C. They seek guidance on what to feel or think
D. They prefer to rely only on visual information
C. They seek guidance on what to feel or think
What happens when a physician’s verbal and non-verbal communication are inconsistent?
A. It strengthens the physician-patient relationship
B. It is usually ignored by patients
C. It is interpreted as a lack of genuineness
D. It increases patient satisfaction
C. It is interpreted as a lack of genuineness
What term refers to the unintended messages sent through non-verbal communication?
A. Emotional distortion
B. Psychological projection
C. Communication gaps
D. Non-verbal ‘leaks’
D. Non-verbal ‘leaks’
Which is not one of the several universal expression:
A) Happiness
B) Disgust
C) Jealousy
D)Fear
C) Jealousy
which defines a high contact culture:
A) stand quite close and touch on occasions (e.g. North America, North Europe)
B) great distance and avoid physical contact (e.g. Far East)
C) Stand close and frequent touching (e.g. South Europe, Middle East)
C) Stand close and frequent touching (e.g. South Europe, Middle East)
How can asking personal question make patient feel that their privacy is being violated
A) speaking in a calm, non-reactive manner
B) Asking open-ended questions
C) Being eye level with the patient
D) having an aggressive, high control style
D) having an aggressive, high control style
