communication yoost

Question 1

The elements of the communication process include

Answer 1

referent
sender
receiver
message
channel
feedback

Question 2

referent is

Answer 2

event or thought initiating the communication

Question 3

channel is

Answer 3

method of communication

Question 4

feedback is

Answer 4

response of the receiver

Question 5

Modes Of Communication

Answer 5

verbal communication
non verbal communication

Question 6

93% of communication is

A. verbal
B. nonverbal

Answer 6

nonverbal

Question 7

how is body language conveyed?

Answer 7

Posture, stance, gait, facial expressions, eye movements, touch, gestures, appearance

Question 8

If a patient sits with crossed legs or arms during an educational interaction with the nurse, the patient may be indicating a

Answer 8

lack of openness to or acceptance of the information being shared

Question 9

The anthropologist Edward Hall developed the theory of

Answer 9

proxemics

Question 10

proxemics is

Answer 10

study of the spatial requirements of humans and animals

Question 11

proxemics distances and what they are

Answer 11

intimate space (0–1.5 feet)
personal space (1.5–4 feet)
social space (4–12 feet)
public space (12 feet or more)

Question 12

Spoken words may be emphasized through

Answer 12

tone, volume, and the rhythm or rate of speech

Question 13

Nurses engage in four basic types of professional communication:

Answer 13

intrapersonal, interpersonal, small-group, and public communication

Question 14

Intrapersonal communication focuses on

Answer 14

personal needs and can influence a person’s well-being

Question 15

Interpersonal communication takes place between

Answer 15

two or more people

and it may or may not have a stated goal or purpose

Question 16

Interprofessional Communication is

Answer 16

communication among various members of the interdisciplinary health care team

Question 17

SBAR stands for

Answer 17

situation, background, assessment, and recommendation

Question 18

Ethical Implications is

Answer 18

maintaining the patient’s right to privacy to ensure that the Health Insurance Portability and Accountability Act (HIPAA) regulations are met

Question 19

Professional role boundaries define

Answer 19

limits and responsibilities of individuals in a given setting

Question 20

Communication in small groups focuses on

Answer 20

meeting established goals or the needs of group participants

Question 21

Bruce Tuckman identified five phases of group development which are

Answer 21

forming, storming, norming, performing, and adjourning

Question 22

During the forming phase, group members

Answer 22

rely heavily on the leader to identify the mission and goals of the group

Question 23

The storming phase of small-group development may involve

Answer 23

personality conflicts among the group participants

Question 24

Increased trust and openness emerge during the ______ phase

Answer 24

norming

Question 25

Interdependence emerges during the _________ phase A.forming B.storming C. preforming

Answer 25

performing

Question 26

The ______ phase takes place as the small group disperses, having achieved the group’s goals

Answer 26

adjourning

Question 27

helping relationship develops through ongoing, purposeful interaction between a ________ and a _______.

Answer 27

nurse, patient.

Question 28

Phases of the Helping Relationship

Answer 28

orientation or introductory working termination

Question 29

nursing diagnoses commonly related to communication concerns include the following

Answer 29

* Impaired Verbal Communication * Powerlessness * Risk for Powerlessness * Social Isolation * Situational Low Self-Esteem * Anxiety * Fear

Question 30

During the _______ phase, goals or outcome statements and nursing interventions are developed A.orientation B.working C.termination

Answer 30

working

Question 31

Factors Affecting the Timing of Patient Communication

Answer 31

Pain or Anxiety Location and Distractions

Question 32

Essential Components of Professional Nursing Communication

Answer 32

Respect Assertiveness Collaboration Delegation Advocacy

Question 33

Assertiveness in professional nursing communication means

Answer 33

ability to express ideas and concerns clearly while respecting the thoughts of others

Question 34

Social communication most often occurs among individuals

Answer 34

who know each other or who are getting to know each other informally

Question 35

social communication involves

Answer 35

mutual sharing of ideas give advice verbalize opinions make judgments on the behavior of others

Question 36

The primary focus of therapeutic communication between a patient and nurse is

Answer 36

patient

Question 37

SOLER during active communication stands for

Answer 37

S encourages the listener to sit facing the patient O reminds the nurse to maintain an open stance or posture while listening L suggests that the listener lean toward the speaker, positioning the body in an open stance. E refers to maintaining eye contact without staring R reminds the nurse to relax.

Question 38

Verbal Techniques for Initiating and Encouraging Communication

Answer 38

Offering self Offering self Sharing observations Giving information Using open-ended questions or comments Using focused questions or comments Providing general leads Conveying acceptance Using humor Verbalizing the implied Paraphrasing or restating communication content Reflecting feelings or emotions Seeking clarification Summarizing Validating

Question 39

Nonverbal Techniques for Facilitating Communication

Answer 39

Active listening Therapeutic touch

Question 40

Nontherapeutic communication is

Answer 40

hurtful and potentially damaging to interaction

Question 41

When individuals are under extreme stress or unable to comprehend and cope with the reality of a situation, they may use

Answer 41

defense mechanisms

Question 42

Nontherapeutic Communication examples

Answer 42

Asking “why” questions Using closed-ended questions or comments Changing the subject Giving false reassurance Giving advice Giving stereotypical or generalized responses Showing approval or disapproval Showing agreement or disagreement Engaging in excessive self-disclosure or comparing the experiences of others Comparing patient experiences Using personal terms of endearment Being defensive

Question 43

Defense mechanism includes

Answer 43

Compensation Denial displacement introjection projection rationalization regression repression sublimation suppression

Question 44

When communicating with a hearing-impaired patient

Answer 44

make sure the area is well lit as little background noise as possible Raising the voice level slightly speaking clearly Stay within 3 to 6 feet

Question 45

Consistent affirmative answers from hearing-impaired patients to the nurse’s questions may be an indication that

Answer 45

the patient is not hearing or understanding the information being shared

Question 46

Communication with a semicomatose or postoperative patient still partially anesthetized may be realized through

Answer 46

physical touch and hand squeezing and by observing for nonverbal signs

Question 47

If the patient grimaces when touched or moved or responds when asked to squeeze the nurse’s hand, communication is

Answer 47

established

Question 48

Quadriplegic patients who have a tracheostomy or who are on a ventilator may use ______ _______ and a variety of _________ or _____ ___________ to communicate

Answer 48

electronic devices gestures eye movements

Question 49

Defense mechanism: compensation

Answer 49

Using personal strengths or abilities to overcome feelings of inadequacy

Question 50

Defense mechanism: denial

Answer 50

Refusing to admit the reality of a situation or feeling

Question 51

Defense mechanism: displacement

Answer 51

Transferring emotional energy away from an actual source of stress to an unrelated person or object

Question 52

Defense mechanism: introjection

Answer 52

Taking on certain characteristics of another individual’s personality

Question 53

Defense mechanism: projection

Answer 53

Attributing undesirable feelings to another person

Question 54

Defense mechanism: rationalization

Answer 54

Denying true motives for an action by identifying a more socially acceptable explanation

Question 55

Defense mechanism: regression

Answer 55

Reverting to behaviors consistent with earlier stages of development

Question 56

Defense mechanism: repression

Answer 56

Storing painful or hostile feelings in the unconscious, causing them to be temporarily forgotten

Question 57

Defense mechanism: sublimation

Answer 57

Rechanneling unacceptable impulses into socially acceptable activities

Question 58

Defense mechanism: suppression

Answer 58

Choosing not to think consciously about unpleasant feelings