Company Officer Ch 4 Flashcards Preview

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Flashcards in Company Officer Ch 4 Deck (32)
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1
Q

The “Father of Professional Management”

A

Fayol

2
Q

The five discrete components of management?

A
planning
organizing
commanding
coordinating
controlling
3
Q

Time frame for short term planning?

A

< 1yr

4
Q

Time frame for mid range planning?

A

1-5yrs

5
Q

Time frame for long term planning?

A

5+ yrs

6
Q

Breaking down large tasks into manageable activities?

A

organizing

7
Q

Exercising your delegated authority to get things done.

A

Commanding

8
Q

Putting various functions together into a smooth and well operating organization.

A

Coordinating

9
Q

Monitoring our progress

A

Controlling

10
Q

When the manager only gets involved when something unusual occurs.

A

Management by exception

11
Q

Who invented Management by Objectives?

A

Peter Drucker

12
Q

Who invented Theory X and Theory Y?

A

McGregor

13
Q

People dislike work and only work for money is what theory?

A

Theory X

14
Q

People want to feel important and want to be recognized is what Theory?

A

Theory Y

15
Q

People want to contribute and be a part of the process, and people represent unlimited potential is what theory?

A

Theory Z

16
Q

Who’s ideas were used by the Japanese in their manufacturing processes?

A

Deming

17
Q

Who is credited with the ideas behind TQM?

A

Deming

18
Q

Who wrote the One Minute Manager?

A

Blanchard

19
Q

Who publishes the Fire Suppression Rating Scale?

A

ISO

20
Q

The Fire Suppression Rating Scale evaluates what three areas?

A

receiving and handling of alarms
FD resources
water supply

21
Q

How often is the ISO Fire Suppression Rating Scale evaluated?

A

5 yrs

22
Q

ISO rating 1-8 indicates what factors are present?

A

FD is present
engine within 5 miles
hydrant/supply within 1000 ft

23
Q

What differentiates a class 9 vs a 1-8 rating?

A

Lack of water supply

24
Q

What % of total Fire Suppression Rating Scale does the handling of fire alarms account for?

A

10%

25
Q

What % of the total Fire Suppression Rating Scale do the FD resources account for?

A

50%

26
Q

What % of the total Fire Suppression Rating Scale does the community water supply account for?

A

40%

27
Q

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by career dept’s?

A

NFPA 1710

28
Q

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by volunteer dept’s?

A

NFPA 1720

29
Q

A manager in one department being able to communicate with a manager in another department without going up and back down the chain of command is referred to as what?

A

Fayol’s Bridge

30
Q

_____ often begin where laws leave off.

A

Ethics

31
Q

Who authored “The Power of Positive Thinking”?

A

Norman Vincent Peale

32
Q

Formal statement that defines a course or method of action.

A

Policy