Company Officer Ch 4

Question 1

The “Father of Professional Management”

Answer 1

Fayol

Question 2

The five discrete components of management?

Answer 2

planning
organizing
commanding
coordinating
controlling

Question 3

Time frame for short term planning?

Answer 3

< 1yr

Question 4

Time frame for mid range planning?

Answer 4

1-5yrs

Question 5

Time frame for long term planning?

Answer 5

5+ yrs

Question 6

Breaking down large tasks into manageable activities?

Answer 6

organizing

Question 7

Exercising your delegated authority to get things done.

Answer 7

Commanding

Question 8

Putting various functions together into a smooth and well operating organization.

Answer 8

Coordinating

Question 9

Monitoring our progress

Answer 9

Controlling

Question 10

When the manager only gets involved when something unusual occurs.

Answer 10

Management by exception

Question 11

Who invented Management by Objectives?

Answer 11

Peter Drucker

Question 12

Who invented Theory X and Theory Y?

Answer 12

McGregor

Question 13

People dislike work and only work for money is what theory?

Answer 13

Theory X

Question 14

People want to feel important and want to be recognized is what Theory?

Answer 14

Theory Y

Question 15

People want to contribute and be a part of the process, and people represent unlimited potential is what theory?

Answer 15

Theory Z

Question 16

Who’s ideas were used by the Japanese in their manufacturing processes?

Answer 16

Deming

Question 17

Who is credited with the ideas behind TQM?

Answer 17

Deming

Question 18

Who wrote the One Minute Manager?

Answer 18

Blanchard

Question 19

Who publishes the Fire Suppression Rating Scale?

Answer 19

ISO

Question 20

The Fire Suppression Rating Scale evaluates what three areas?

Answer 20

receiving and handling of alarms
FD resources
water supply

Question 21

How often is the ISO Fire Suppression Rating Scale evaluated?

Answer 21

5 yrs

Question 22

ISO rating 1-8 indicates what factors are present?

Answer 22

FD is present
engine within 5 miles
hydrant/supply within 1000 ft

Question 23

What differentiates a class 9 vs a 1-8 rating?

Answer 23

Lack of water supply

Question 24

What % of total Fire Suppression Rating Scale does the handling of fire alarms account for?

Answer 24

10%

Question 25

What % of the total Fire Suppression Rating Scale do the FD resources account for?

Answer 25

50%

Question 26

What % of the total Fire Suppression Rating Scale does the community water supply account for?

Answer 26

40%

Question 27

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by career dept’s?

Answer 27

NFPA 1710

Question 28

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by volunteer dept’s?

Answer 28

NFPA 1720

Question 29

A manager in one department being able to communicate with a manager in another department without going up and back down the chain of command is referred to as what?

Answer 29

Fayol’s Bridge

Question 30

_____ often begin where laws leave off.

Answer 30

Ethics

Question 31

Who authored “The Power of Positive Thinking”?

Answer 31

Norman Vincent Peale

Question 32

Formal statement that defines a course or method of action.

Answer 32

Policy