D6 - Problem Detection and Reso Flashcards

1
Q

This can help the cause of a problem might be

A

RCA

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2
Q

These are uncertain events or conditions

A

risks

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3
Q

this helps tracks risks

A

Risk log

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4
Q

These are risk events that have occurred

A

issues

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5
Q

this is a risk that can occur when a risk is resolved

A

secondary risks

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6
Q

backlog of work that is caused by lack of clean-up, maintenance

A

technical debt

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7
Q

This help address technical debt

A

refactoring

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8
Q

Causes of technical dept

A

poor upfront definition, pressure to deliver value, lack of doc, parallel development

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9
Q

These help create a safe and open environment

A

brainstorming and retros,

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10
Q

Examples of failure modes

A

we make mistakes, prefer to fail conservatively, prefer to invent rather than research, we are creatures of habit, we are inconsistent

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11
Q

Examples of success modes,

A

good at looking around, we can learn, are malleable, take pride,

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12
Q

Strategies for creating success

A

balance discipline and tolerance, start with something concrete, copy and alter, watch and listen, support both concentration and communication, match work to the person, retain the best talent, use rewards, combine rewards, get feedback

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13
Q

these types of defects were discovered after testing and release

A

escaped

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14
Q

Defects should be fixed

A

When discovered

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15
Q

This tests all functionality

A

regression

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16
Q

This should be done to confirm work is done

A

demos

17
Q

These will discover defects

A

UAT and end to end testing

18
Q

Our goal for defects should be

A

To fixe before release

19
Q

this is the time it takes to go through the whole process

A

lead time

20
Q

this is the time it takes to go through part of the process

A

Cycle time

21
Q

Example of cycle time

A

coding to testing

22
Q

Example of cycle and lead time

A

concept to shipping

23
Q

Way to improve cycle and lead time

A

stop taking requirements, crashing

24
Q

A hint to poor velocity

A

poor sizing

25
Q

This is the amount of time between when a defect is detected to fixed

A

defect cycle time

26
Q

The long the defect cycle time

A

the more expensive

27
Q

defects that escape inform

A

defect rates

28
Q

Types of variance analysis

A

cost, schedule and planned

29
Q

This is an unusual occurrence that results in work not being done

A

special cause variance

30
Q

Goal of trend analysis

A

predict future performance

31
Q

Lagging metrics

A

measurement of past experience

32
Q

Leading metrics

A

provide view to the future

33
Q

This type of backlog where risks are handled first

A

risk adjusted backlog

34
Q

EMV

A

expected monetary value. Probability, x impact

35
Q

Risk response

A

mitigation, transference, avoidance, acceptance