D6 - Problem Detection and Reso Flashcards

(35 cards)

1
Q

This can help the cause of a problem might be

A

RCA

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2
Q

These are uncertain events or conditions

A

risks

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3
Q

this helps tracks risks

A

Risk log

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4
Q

These are risk events that have occurred

A

issues

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5
Q

this is a risk that can occur when a risk is resolved

A

secondary risks

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6
Q

backlog of work that is caused by lack of clean-up, maintenance

A

technical debt

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7
Q

This help address technical debt

A

refactoring

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8
Q

Causes of technical dept

A

poor upfront definition, pressure to deliver value, lack of doc, parallel development

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9
Q

These help create a safe and open environment

A

brainstorming and retros,

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10
Q

Examples of failure modes

A

we make mistakes, prefer to fail conservatively, prefer to invent rather than research, we are creatures of habit, we are inconsistent

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11
Q

Examples of success modes,

A

good at looking around, we can learn, are malleable, take pride,

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12
Q

Strategies for creating success

A

balance discipline and tolerance, start with something concrete, copy and alter, watch and listen, support both concentration and communication, match work to the person, retain the best talent, use rewards, combine rewards, get feedback

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13
Q

these types of defects were discovered after testing and release

A

escaped

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14
Q

Defects should be fixed

A

When discovered

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15
Q

This tests all functionality

A

regression

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16
Q

This should be done to confirm work is done

17
Q

These will discover defects

A

UAT and end to end testing

18
Q

Our goal for defects should be

A

To fixe before release

19
Q

this is the time it takes to go through the whole process

20
Q

this is the time it takes to go through part of the process

21
Q

Example of cycle time

A

coding to testing

22
Q

Example of cycle and lead time

A

concept to shipping

23
Q

Way to improve cycle and lead time

A

stop taking requirements, crashing

24
Q

A hint to poor velocity

25
This is the amount of time between when a defect is detected to fixed
defect cycle time
26
The long the defect cycle time
the more expensive
27
defects that escape inform
defect rates
28
Types of variance analysis
cost, schedule and planned
29
This is an unusual occurrence that results in work not being done
special cause variance
30
Goal of trend analysis
predict future performance
31
Lagging metrics
measurement of past experience
32
Leading metrics
provide view to the future
33
This type of backlog where risks are handled first
risk adjusted backlog
34
EMV
expected monetary value. Probability, x impact
35
Risk response
mitigation, transference, avoidance, acceptance