deuxay

Question 1

Language in which the communicator describes his or her feelings, needs, and behaviors without accusing others.

Answer 1

“I” language

Question 2

The exchange of seemingly inconsequential, inconsiderate words and deeds that violate the conventional standards of workplace conduct.

Answer 2

Incivility

Question 3

An exchange of verbal and nonverbal messages between two people.

Answer 3

Interpersonal Communication

Question 4

A syndrome of physical, emotional, or mental exhaustion that is often caused by prolonged exposure to stressful situations.

Answer 4

Job Burnout

Question 5

An approach to negotiation in which one party’s perceived loss leads to an outcome with negative consequences for the other parties.

Answer 5

Lose-Lose Approach

Question 6

Managing multiple conversations at the same time.

Answer 6

Multicommunicating