Discovery Questions 100 - 200 Flashcards
Who in the organization would care the most about this?
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In your role, do you collaborate on content with people internally, externally or both?
How do you do that?
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Which departments need to collaborate with customers, vendors and partners?
How do they do that today?
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Which departments need to collaborate on content with each other?
How do they do that today?
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Who at the company feels strongly about this?
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We work with other companies who often come to us with issues around _______.
Do you have similar pain points?
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Walk me through the mission-critical process(es) that allow you to support customers.
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What are the most time consuming administrative activities for employees?
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Can you describe to me how you’re doing _______ today?
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What is the cost of doing nothing?
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In an ideal world, what would this business process look like?
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With work happening from home, what is working well / poorly for employees?
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What content are you currently storing or sharing?
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How are you managing different versions of content today?
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What types of files are you most often working with?
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What kind of confidential information is being stored today and what are you doing to prevent negligent sharing?
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With remote work the new norm, what is working and not working well for employees?
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How are you evolving your security policies to support increases in remote work?
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How do your remote users securely access the critical files they need?
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What percent of your employees are using Box vs. other apps for accessing files right now?
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When users are VPNing to access files, are they running into any challenges around usability or performance?
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Are employees using Slack, Teams, Zoom or other cloud productivity apps?
How are you securing files shared in those apps?
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Are you sharing files externally with partners, customers, or vendors right now?
How are you keeping that data secure?
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Are employees allowed to use personal devices to access enterprise apps and files?
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What authentication factors or password requirements are in place to access corporate apps and files?
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Do you have visibility into how files are shared, downloaded and accessed across your organization?
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What types of sensitive or regulated files do you manage in your organization?
Do you classify said files to regulate access or sharing?
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Do you work with regulated data today?
How do you ensure it’s secure and not shared externally?
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Do you have a defined process of monitoring and detecting cyber incidents as it relates to sensitive company files?
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What does success look like in your role?
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What are your top security initiatives or priorities this year?
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Do you have employees, partners or customers in different countries that require you to store and manage data?
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Do you have a need to address geo-specific data residency and privacy regulations?
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Do you require an audit trail of where data for every user is stored?
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Does your org have the necessary policies and procedures in place to ensure the security and portability of PII?
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How do you transfer confidential data internationally?
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Are you required to maintain duplicative systems in different regions to address data residency concerns?
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Do you find it difficult to change where user content is stored when business requirements change?
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How do you ensure end users don’t have to think about where content should be stored for data residency compliance?
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How do you manage access to sensitive data?
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How do you retain data needed for internal or 3rd party audits?
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What safeguards do you need in place to ensure confidential data is not shared with the wrong client?
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How long are you required to maintain documents related to _______?
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How do you classify content to secure it for virtual deal room situations?
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How are you protecting PII and PHI in the cloud?
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What retention requirements do you have for client data?
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How do you manage litigation with clients?
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How do you keep client data secure?
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How do you ensure consultants don’t have access to data from clients that compete with each other?
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How do you educate employees about what is internal only and what can be shared with clients?
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How do you ensure clients do not access each other’s content by accident?
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How do you prevent employees from walking away with sensitive content?
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How do you prevent leakage of sensitive documents?
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What is your process for discovering content when sued?
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What is your process for placing content on hold for litigation?
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How do you control who has access to sensitive documents?
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How do you want to quantify the results of this process?
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What is the process for collaborating with agencies, from negotiating contracts to finalizing assets?
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How do you ensure the security of these assets?
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Which teams are involved in creating and distributing assets?
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How often are confidential assets shared outside the organization?
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Does your _______ review process involve multiple systems and people?
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How easy is it to quickly search for and share rich media?
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Do you find that your _______ team is often using outdated assets in the field?
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How does your _______ team share sensitive or regulated content with your customers?
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How critical is it that your _______ teams have mobile access to materials?
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What security and auditability concerns do you have today?
How are you addressing them?
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How do you currently secure, store, organize, search and share contracts?
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How do you collaborate on contracts that go through multiple revisions with multiple internal and external parties involved?
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How do you you typically sign agreements?
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What tools do youcurrentlyuse toenableyoursalesteams?
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