EFAP

Question 1

Members and family wishing to use the services of the EFAP provider may contact _____ directly by calling 1-855-431-EFAP (3327). Members can also access Services online at one.telushealth.com or through the _____ app

Answer 1

1. TELUS Health
2. TELUS Health One app

Question 2

The EFAP provider for the Service,TELUS Health is contracted to provide assistance to
* active members (full-time, part-time and temporary), their spouse/partner and dependents
* _____, their spouse/partner
* _____

In the event of a traumatic critical incident refer to Procedure 08–04.

Answer 2

1. retirees
2. auxiliary members (critical incident stress only)

Question 3

The EFAP provider will only breach client confidentiality when required by law, such as
* when records are _____
* when there is _____ that a child is or may be in need of protection from current or potential physical abuse, sexual abuse, emotional abuse, or neglect
* when there is a need to intervene to _____ to an individual or others
* when there is a need to report a _____ where there is reason to believe that they are not working in accordance with the standards of the Regulated Health Professions Act

Answer 3

1. subpoenaed by a court of law
2. suspicion
3. prevent serious harm
4. health professional

Question 4

EFAP - Supervisor

5. Upon becoming aware of a member who requests assistance for a problem shall
   * advise the member of all options available for assistance, including the EFAP provider
   * permit the member the opportunity to call the EFAP provider, subject to operational requirements
   * _____
   * refer to Procedure 08–04 in the event of a traumatic critical incident

Answer 4

1. follow–up as necessary with the member for support and encouragement

Question 5

_____ means the member designated by the EFAP Committee to:
* liaise with
 the EFAP provider and its CIRT,
 the Toronto Police Operations Centre, Officer in Charge and/or unit commander, and the CIRT/Peer Support Volunteers (PSVs), and;
* work with CIRT/PSVs, the EFAP provider, and/or Psychological Services to co–ordinate defusing and debriefing sessions.

Answer 5

1. Employee and Family Assistance Program (EFAP) Liaison/Critical Incident Response Team (CIRT) Coordinator

Question 6

_____ means the external EFAP service provider engaged by the Service.

Answer 6

1. Employee and Family Assistance Program (EFAP) Provider

Question 7

_____ for the purposes of using the services of the Employee and Family Assistance Program (EFAP) provider includes:
* a spouse or partner from a same sex or opposite sex relationship;
* dependent children.

Answer 7

1. Family – Employee and Family Assistance Program

Question 8

EFAP - Member

4. Upon becoming aware that another member may be experiencing a problem shall
   * refrain from _____
   * encourage the member to seek assistance voluntarily before work performance or safety is affected
   * provide support and encouragement to assist the member and/or family in accessing EFAP support
   * refer to Procedure 08–04 in the event of a traumatic critical incident

Answer 8

1. diagnosing a person who is suffering a problem