Any member of the public may make an external complaint. A complaint shall be made on a LECA form which can be obtained at any Service facility or on the LECA website. The LECA form can be submitted electronically; by mail; by fax; in person (or agent); or _____. Complaints about a police officer from another police service and third party complaints will _____.

1. by delivering the LECA form to any Service facility 2. also be accepted in the above manner

Police Officer External Complaint Process Flashcards by Gregory Vandekerckhove

External Complaint

All complaints shall be investigated on the _____ and shall not involve an inquiry into the background of the complainant for the sole purpose of undermining the complainant’s credibility. Complainants shall not be dissuaded from making a complaint, nor shall they be made to feel that _____.

merit and substance of the evidence
there may be any type of retribution for filing a complaint

How well did you know this?

Not at all

Perfectly

External Complaint

Reprisal

No person shall harass, coerce, intimidate or retaliate against, or attempt to harass, coerce, intimidate or retaliate against any other person in relation to a _____.

Any member who, in good faith, reports a breach of Service or Legislative Governance or an act of misconduct shall _____.

complaint made or investigation conducted
not be subject to reprisal for making such report

How well did you know this?

Not at all

Perfectly

External Complaint

The identifies of persons involved in the disclosure of misconduct, including persons who make disclosures, witnesses and persons alleged to be responsible for the misconduct, shall be protected unless _____.

the interest of fairness require that a person’s identify be disclosed

How well did you know this?

Not at all

Perfectly

An external complaint against a police officer _____ be withdrawn.

How well did you know this?

Not at all

Perfectly

Pursuant to both the Community Safety and Policing Act (for misconduct matters occurring on or after _____) and the Police Services Act (for misconduct matters occurring prior to _____) all police officers involved in a conduct complaint are _____ to submit detailed statements and/or attend an investigative interview and answer questions, unless _____. These compelled statements cannot be used _____.

April 01, 2024
April 01, 2024
compelled
the member is simultaneously a respondent of a criminal investigation arising out of the same incident
against the person making the statement in any criminal proceeding

How well did you know this?

Not at all

Perfectly

External Complaint - Conduct Complaint

Upon request, police officers shall _____. This benefit does not apply if in the opinion of the investigative supervisor, waiting for legal _____ would cause an unreasonable delay in the investigation.

be afforded the opportunity to confer with and/or have present during an interview, legal counsel and/or a representative of the Association
counsel or a representative of the Association

How well did you know this?

Not at all

Perfectly

External Complaint - Criminal (Witness)

Where a police officer is designated as a witness member in a conduct complaint involving a criminal allegation, the police officer shall supply the investigating supervisor _____, as required.

with a detailed statement concerning the incident

How well did you know this?

Not at all

Perfectly

External Complaint - Criminal (Respondent)

Where a police officer is designated as a respondent/subject member in a conduct complaint involving a criminal allegation, the police officer _____ supply the investigating supervisor with a detailed statement concerning the incident, but _____.

may
is not compelled to do so

How well did you know this?

Not at all

Perfectly

External Complaint - Criminal (Respondent)

Where a witness member has previously supplied a statement regarding a conduct complaint involving a criminal allegation, and is subsequently designated as the respondent/subject member, the statement shall _____. _____.

be returned to the respondent/subject member upon demand
No copies of the statement shall be retained by any other member of the Service, following the demand

How well did you know this?

Not at all

Perfectly

_____ in reference to the complaint and discipline process means an allegation made by a member of the public concerning the conduct of a Service member.

External Complaint i

How well did you know this?

Not at all

Perfectly

_____ in reference to complaints means a supervisor assigned to investigate a complaint and includes a Unit Complaint Coordinator (UCC)

Investigating Supervisor

How well did you know this?

Not at all

Perfectly

_____ in reference to the complaint and discipline process means a member of the Service who is alleged to have engaged in misconduct by an act or omission where a complaint has been made and the member has been so designated by the investigating supervisor.

Respondent/Subject Member

How well did you know this?

Not at all

Perfectly

_____ in reference to the complaint and discipline process means a member of the Service who is not the respondent/subject member of a complaint.

Witness Member

How well did you know this?

Not at all

Perfectly

Prior to _____ the LECA is named the _____.

April 01, 2024
Office of the Independent Police Review Director (OIPRD)

How well did you know this?

Not at all

Perfectly

The LECA manages and has carriage of all _____ involving allegations of misconduct under the Community Safety and Policing Act (CSPA). The LECA may retain the investigation of an external complaint or direct the Service or _____ to investigate the external complaint.

_____ shall be acknowledged and recorded on the prescribed LECA form

external complaints
another police service
Every complaint

How well did you know this?

Not at all

Perfectly

The Chief of Police has authorized the _____ as the LECA Liaison Officer.

Inspector – Professional Standards (PRS) – Complaints Administration

How well did you know this?

Not at all

Perfectly

No member shall communicate directly or indirectly with any person from the LECA unless directed by _____. All inquiries and documents shall be directed to _____.

the LECA Liaison Officer
the LECA Liaison Officer

How well did you know this?

Not at all

Perfectly

_____ submitted to LECA will not be considered an external complaint but may be reviewed and considered by LECA for the purposes of a LECA initiated investigation.

Any anonymous complaints

How well did you know this?

Not at all

Perfectly

Any member of the public may make an external complaint. A complaint shall be made on a LECA form which can be obtained at any Service facility or on the LECA website. The LECA form can be submitted

electronically;
by mail;
by fax;
in person (or agent); or
_____.

Complaints about a police officer from another police service and third party complaints will _____.

by delivering the LECA form to any Service facility
also be accepted in the above manner

How well did you know this?

Not at all

Perfectly

External Complaint - LECA

Prior to making a formal complaint, any person permitted to make a complaint to LECA may first raise their concerns about the conduct of a police officer to the respective police service. A local response is an agreement between all parties before _____. Prior to attempting to initiate a local response, the member of the public and the respondent/subject member shall be informed that:

_____; and
notwithstanding the local response, _____.

an external complaint has been lodged with the LECA
the Service is required to send a copy of the local response summary, as well as a notification of the potential misconduct, to the LECA
the LECA may decide to conduct an investigation into an alleged misconduct

How well did you know this?

Not at all

Perfectly

External Complaint - LECA

A local response shall not be engaged in if:
* the concern is about the conduct of the _____;
* the member of the public has expressed _____; or
* _____ under Part X of the CSPA.

Chief of Police or Deputy Chief of Police
a desire to file a formal complaint under Part X of the CSPA
it is in the public interest for the matter to be dealt with

How well did you know this?

Not at all

Perfectly

External Complaint - LECA

A local response must:
* be resolved within _____ days of the complainant reporting to the police; and
* involve a complaint that contravenes any provision of the Community Safety and Policing Act (CSPA) or its Regulations of _____. Some examples include:
- discreditable conduct that does not involve a breach of trust;
- incivility, including allegations of unfair or biased treatment or rude or profane language;
- damage to clothing or property;
- unlawful or unnecessary exercise of authority; or
- excessive use of force that does not result in serious injury.

thirty (30)
a less serious nature

How well did you know this?

Not at all

Perfectly

External Complaint - LECA

Local responses are facilitated by _____ and are to be documented on the prescribed LECA form. No record of a local response shall be placed in a police officer’s personnel file.

a supervisor

How well did you know this?

Not at all

Perfectly

External Complaint - LECA

An early resolution is an agreement between all parties after an external complaint has _____, but _____. It must be referred by the LECA to _____, be resolved within _____ days of the date of notice to _____, and involve a complaint that contravenes any of the provisions of the CSPA or its Regulations, of a less serious nature.

Some examples include:

Incivility
Miscommunication
Aggression
Improper use of authority
Improper charge
Failure to lay a charge
Unfair or biased treatment
Damage to property

been lodged with the LECA
not formalized
Professional Standards (PRS)
forty five (45)
PRS

How well did you know this?

Not at all

Perfectly

External Complaint - LECA Early resolutions are facilitated by a _____ and are to be documented on the prescribed LECA form. No record of an early resolution shall be placed in a police officer’s personnel file.

1. supervisor

External Complaint - LECA An informal resolution is an agreement between all parties after _____ and involves conduct that is deemed less serious. There are two types of informal resolutions: 1. Informal resolution occurs during the investigation When a complaint is lodged directly with LECA, and the substance and nature of the complaint was not initially established by police. The investigating supervisor may resolve the complaint through an informal resolution recorded on the prescribed LECA form. An investigative report is _____. 2. Informal resolution occurs after the investigation is completed After an investigation, when a completed investigative report has been forwarded to the LECA, the LECA may suggest that an informal resolution is an option; which may or may not involve _____.

1. a complaint has been lodged and formalized with the LECA 2. not required 3. unit level discipline

External Complaint - LECA The CSPA includes the following offence provisions: * harassment, coercion or intimidation in relation to _____ * intentionally hindering or obstructing or providing false information to _____ or _____ * _____. This applies to any person in relation to the complaint made or investigation.

1. a complaint 2. the LECA, an investigator 3. attempts at the above

External Complaint - LECA A police officer who is the respondent/subject member of an external complaint shall promptly receive notification regarding the substance of the reason for the investigation along with a copy of the redacted complaint, unless _____. The notice shall be provided promptly when: * there is evidence to support an allegation; * the evidence, if believed, would constitute misconduct / a substantiated complaint; and * a respondent/subject member has been identified.

2. to do so may prejudice an investigation

External Complaint - LECA Under ss. 156(1) of the CSPA on receipt of a complaint made against a Toronto Police Service officer in another province or territory, who has been appointed to act as a police officer in that province or territory, the complaint shall _____.

1. be forwarded to the LECA

External Complaint - LECA Member 1. Members shall provide information and assistance to anyone requesting information on how to submit an external complaint. 2. When receiving an external complaint at a place other than a Service facility shall * _____ * direct the person to attend − the LECA website, or – the LECA office, or − any Service facility that is accessible to members of the public. 3. When an external complaint is received at a Service facility shall immediately refer the complainant to _____. 4, When notified by a supervisor of being a witness to an external complaint involving a police officer shall, within _____ days, or as otherwise directed * provide a copy of − all memorandum book entries for the relevant tours of duty − all relevant documents * prepare a TPS 217 containing all information related to the circumstances of the complaint and forward to the investigating supervisor * attend an investigative interview and respond to all questions posed that are related to the complaint in question * confer with an Association representative and/or have Association representation, if so desired

1. immediately contact a supervisor 2. the Officer in Charge 3. ten (10) calendar

External Complaint - LECA Police Officer 1. When notified by a supervisor of being the respondent/subject member to an external complaint involving a non–criminal allegation shall, within _____ days, or as otherwise directed * provide a copy of − all memorandum book entries for the relevant tours of duty − all relevant documents * prepare a TPS 217 containing all information related to the circumstances of the complaint and forward to the investigating supervisor * attend an investigative interview and respond to all questions posed that are related to the complaint in question * confer with an Association representative and/or have Association representation, if so desired 2. When notified by a supervisor of being the respondent/subject member to an external complaint involving a criminal allegation * shall, within _____ days, or as otherwise directed − provide a copy of - all memorandum book entries for the relevant tours of duty - all relevant documents − attend an investigative interview and _____ choose to respond to all questions posed that are related to the complaint in question * _____ a TPS 217 which may contain information related to the circumstances of the complaint and forward to the investigating supervisor * shall confer with an Association representative and/or have Association representation, if so desired

1. ten (10) calendar 2. ten (10) calendar 3. may 4. may choose to prepare

External Complaint - LECA No statement made during an attempt at a local or informal resolution of a complaint is admissible in _____, including a hearing held under the CSPA, except _____. (CSPA s. 169(4))

1. a civil proceeding 2. with the consent of the person who made the statement

External Complaint - LECA Supervisor 8. When becoming aware of a complaint from a member of the public shall * _____ * when the circumstances of the complaint suggest an immediate investigation/action is warranted shall - receive the complaint - comply with Procedure 13-16, if required - notify _____ * comply with Procedures 13-09, and 13-21, as necessary, if involving a civilian respondent/subject member * when determining it is related to an external complaint against a police officer − continue to comply with this procedure − _____, if appropriate − provide the complainant with a LECA form/brochure and information about the LECA complaint process * make every effort to assist the complainant in completing the required forms where _____.

1. establish the substance and nature of the complaint 2. the Officer in Charge, Unit Commander, or if absent, the Duty Senior Officer – Toronto Police Operations Centre 3. attempt to resolve the complaint by way of a local response 4. they are unable to communicate in writing or are otherwise unable to attend a Service or LECA facility

External Complaint - LECA Supervisor 10. Upon receipt of a completed LECA complaint form and having reviewed and established the substance and nature of the complaint shall forward the form, including any attachments, to _____.

1. PRS – Complaints Administration

External Complaint - LECA The _____ period for resolving a local response may be extended for an additional _____ days, upon consent of the LECA.

1. thirty (30) calendar day 2. thirty (30) calendar day

External Complaint - LECA 11. When attempting to facilitate a local response * shall advise the complainant and respondent/subject member that − _____ will be sent to the LECA − the LECA will be notified of potential misconduct − notwithstanding a local response, the LECA may decide to conduct an investigation into any alleged misconduct * may utilize the following options − discuss the matter with the complainant, and/or − discuss the matter with the respondent/subject member, and/or − facilitate a discussion between the respondent/subject member and the complainant, and/or − facilitate an apology from the respondent/subject member, and/or − refer the matter to mediation which is a third party, off-site meeting, if the complainant, respondent/subject member and _____ * shall record the particulars of the complaint and actions taken in the memorandum book * if a local response cannot be immediately resolved shall complete _____

1. a copy of the local response summary 2. Director of the LECA consent 3. a TPS 649 with reasons and forward to the Unit Commander for further assignment to an investigating supervisor

External Complaint - LECA Supervisor 11. When a local response has been achieved shall * record the particulars of the complaint and actions taken in the memorandum book * complete the prescribed LECA form and submit to _____

1. the Unit Commander

External Complaint - LECA Investigating Supervisor 17. When determining that an external complaint cannot be resolved by an informal resolution shall * conduct an investigation and maintain detailed notes * ensure all evidence is collected in compliance with Procedure 04–21 * if applicable, direct the respondent/subject member and witness member(s) to − provide a TPS 217, and/or − attend an investigative interview * direct the respondent/subject member and witness member(s) to provide additional information as required * consult with Equity, Inclusion & Human Rights regarding allegations of workplace harassment or discrimination, including any allegation related to a prohibited ground under the Human Rights Code. * notify the Unit Commander of all side issues, where they exist, and − initiate a separate TPS 901 for each, as necessary − comply with Procedure 13–03, 13-09, and 13-21, as necessary * liaise with PRS – Complaints Administration to ensure the timely conclusion of complaint investigations * comply with directions provided by the LECA * prepare an investigative report and submit, along with any recommendations, electronically within _____ to _____

1. ninety (90) days 2. the Unit Commander

External Complaint - LECA Investigating Supervisor 15. When determining that an external complaint may be resolved by an informal resolution * shall record the particulars of the complaint and actions taken in the memorandum book * shall inform the complainant and the respondents/subject member of the right - to revoke their consent in writing within _____ days - to consult with counsel or seek independent legal advice - have an agent, representative, counsel, or support person present * may utilize the following options - discuss the matter with the complainant, and/or - discuss the matter with the respondent/subject member, and/or - facilitate a discussion between the respondent/subject member and the complainant, and/or - facilitate an apology from the respondent/subject member, and/or - refer the matter to mediation, if the complainant, respondent/subject member and Director of LECA consent

1. twelve (12) business

External Complaint - Investigating Supervisor 19. When required to facilitate an early resolution * may utilize the following options * may utilize the following options − discuss the matter with the complainant, and/or − discuss the matter with the respondent/subject member, and/or − facilitate a discussion between the respondent/subject member and the complainant, and/or − facilitate an apology from the respondent/subject member, and/or − refer the matter to mediation which is a third party, off-site meeting, if the complainant, respondent/subject member and Director of the LECA consent * shall record the particulars of the complaint and actions taken in the memorandum book * shall complete a TPS 649 with reasons and forward to the Unit Commander for further assignment to an investigating supervisor, if an early resolution cannot be immediately resolved * shall request an extension from _____ if the early resolution cannot be facilitated within _____ days

1. PRS–Complaints Administration 2. forty five (45)

External Complaint - LECA Investigating Supervisor 20. When the investigation will not be concluded within the _____ day time period shall consult with PRS–Complaints Administration.

1. ninety (90) calendar

External Complaint - LECA Liaison Officer 29.When notified that a complaint investigation will not be completed within_____ days of its commencement shall ensure notice of the status of the investigation is provided every _____ days following the expiry of the _____ day period until the investigation is concluded to * the complainant; * the respondent/subject member; * the applicable designated authority; and * LECA.

1. one hundred and twenty (120) 2. thirty (3) 3. one hundred and twenty (120)

External Complaint - LECA Liaison Officer 30. Upon receipt of a completed investigative report shall * consult with_____ if the complaint involves allegations of workplace harassment or discrimination, including any allegation related to a prohibited ground under the Human Rights Code. * adjudicate to determine if the complaint is substantiated or unsubstantiated * ensure a copy of the investigative report and notice of the findings are forwarded electronically to − the LECA − respondent/subject member − complainant − Toronto Police Service Professionalism Committee, if misconduct is substantiated (see Procedure 13-04 for TPS Professionalism Committee details) * ensure the complainant is advised that they have the right within _____ days, to request a review of the decision to _____

1. Equity, Inclusion & Human Rights 2. thirty (30) calendar 3. the LECA

_____ means a uniform senior officer of the Toronto Police Service designated, in writing, by the Chief of Police to act as the main liaison with the SIU in all matters relating to SIU investigations. _____ oversees the Chief’s SIU On-Call Designated Authority Cadre and Professional Standards SIU Liaison Section while in the field.

1. Chief's Special Investigations Unit (SIU) Liaison Officer 2. The Chief’s SIU Liaison Officer

_____ means a Law Enforcement Complaints Agency (LECA) process to handle complaints prior to engaging the screening process. All matters suitable for an _____ will be referred to Professional Standards by the LECA. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the LECA. No record of an _____ shall be placed in a police officer’s personnel file.

1. Early Resolution

_____ for the purposes of this Procedure means a process to handle the outcome of a complaint lodged with the Office of the Independent Review Director (OIPRD) or Law Enforcement Complaints Agency (LECA) by a member of the public against a police officer where the conduct is deemed less serious and for which the complaint is resolved through agreement from all parties.

1. Informal Resolution (External)

_____ in reference to complaints means a written report summarizing its findings in a prescribed format as defined by Professional Standards – Complaints Administration.

1. Investigative Report

_____ means an independent civilian agency responsible for receiving, managing and overseeing all public complaints about the police in Ontario in accordance with the Community Safety and Policing Act. Previously, the Office of the Independent Review Director (OIPRD).

1. Law Enforcement Complaints Agency (LECA)

_____ means a Senior Officer of the Toronto Police Service designated by the Chief of Police to act as the liaison with the LECA relating to conduct investigations and adjudications.

1. Law Enforcement Complaints Agency (LECA) Liaison Officer

_____ Prior to making a formal complaint, any person permitted to make a complaint to the Law Enforcement Complaints Agency (LECA) may first raise their concerns respecting the conduct of a police officer to the respective police service.

1. Local Response

_____ in reference to complaints means an issue identified during the course of the investigation concerning the procedures or the services provided by the Toronto Police Service or the conduct of a Service member, which is not part of the original complaint.

1. Side Issue

_____ in reference to complaints means, based on the results of the investigation, there is sufficient evidence to believe the conduct of a Service member constitutes misconduct.

1. Substantiated

External Complaint _____ means a matter where: * insufficient evidence exists to support the allegation; * evidence exists that, if believed, would not constitute misconduct; or * the identification of the respondent/subject member involved cannot be established.

1. Unsubstantiated

External Complaint - OIPRD The OIPRD will not accept _____.

1. anonymous complaints

External Complaint - OIPRD Local Resolution A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within _____ days of the complainant reporting to the police and involve a complaint that meets one of the below criteria: * dealing with personal property, other than money or firearms, or * failing to treat a person equally, other than violations based upon the prohibited grounds in the Ontario Human Rights Code (Human Rights Code), or * using profane language, or * acting in a disorderly manner, or * neglect of duty, or * failing to work in accordance with orders, or * failing to make a report or record entry, or * conspiring and abetting to commit any of the above, or * contravening any provision of the PSA or its Regulations of a less serious nature. Local resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form. No record of a local resolution shall be placed in a police officer’s personnel file.

1. thirty (30)

External Complaint - OIPRD Customer Service Resolution A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not formalized. It must be referred by the OIPRD to PRS, be resolved within _____ days of the date of notice to PRS, and involve a complaint that meets one of the below criteria: * dealing with personal property, other than money or firearms, or * failing to treat a person equally, other than violations based upon the prohibited grounds in the Human Rights Code, or * using profane language, or * acting in a disorderly manner, or * neglect of duty, or * failing to work in accordance with orders, or * failing to make a report or record entry, or * conspiring and abetting to commit any of the above, or * contravening any provision of the PSA or its Regulations of a less serious nature. Customer service resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form. No record of a customer service resolution shall be placed in a police officer’s personnel file.

1. forty five (45)

External Complaint - OIRPD Informal Resolution An informal resolution is an agreement between all parties after a complaint has been lodged with the OIPRD and involves conduct that is deemed less serious. There are two types of informal resolutions: 1. Informal resolution occurs during the investigation When a complaint is lodged directly with the OIPRD, the substance and nature of the complaint is not initially established by police. The investigating supervisor may then resolve the complaint by way of an Informal Resolution Agreement. An investigative report is not required. 2. Informal resolution occurs after the investigation is completed After an investigation, when a completed investigative report has been forwarded to the OIPRD, the OIPRD may suggest that an informal resolution is an option; which may or may not involve unit level discipline. Informal Resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form. Informal Resolution An informal resolution is an agreement between all parties after a complaint has been lodged with the OIPRD and involves conduct that is deemed less serious. There are two types of informal resolutions: 1. Informal resolution occurs during the investigation When a complaint is lodged directly with the OIPRD, the substance and nature of the complaint is not initially established by police. The investigating supervisor may then resolve the complaint by way of an Informal Resolution Agreement. An investigative report is not required. 2. Informal resolution occurs after the investigation is completed After an investigation, when a completed investigative report has been forwarded to the OIPRD, the OIPRD may suggest that an informal resolution is an option; which may or may not involve unit level discipline. Informal Resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form. _____ shall be placed in a police officer’s personnel file. shall be placed in a police officer’s personnel file.

1. No record of an informal resolution

External Complaint - OIPRD Harassment, Coercion or Intimidation The PSA includes the following offence provisions: * harassment, coercion or intimidation in relation to a complaint; * intentionally hindering or obstructing or providing false information to the OIPRD or an investigator; and * attempts at the above. This applies to any person in relation to the complaint made or investigation. No prosecutions of these offences can be commenced without the consent of the _____.

1. Attorney General

External Complaint - OIPRD Notification to a Police Officer A police officer who is the respondent/subject member of an external complaint shall receive notification regarding the substance of the complaint on _____, unless to do so may prejudice an investigation. The notice shall be provided promptly when * there is evidence to support an allegation; * the evidence, if believed, would constitute misconduct/substantiated complaint; and * a respondent/subject member has been identified.

1. a TPS 649

External Complaint - OIPRD  The _____ day period for resolving a local resolution may be extended for an additional _____ days, upon _____.

1. thirty (30) calendar 2. thirty (30) calendar 3. consent of the OIPRD

External Complaint - OIPRD Investigating Officer 2. When determining that an external complaint cannot be resolved by an informal resolution shall * conduct an investigation and maintain detailed notes * ensure all evidence is collected in compliance with Procedure 04–21 * if applicable, direct the respondent/subject member and witness member(s) to − provide a TPS 217, and/or − attend an investigative interview * direct the respondent/subject member and witness member(s) to provide additional information as required * consult with Equity, Inclusion & Human Rights regarding allegations of workplace harassment or discrimination, including any allegation related to a prohibited ground under the Human Rights Code * notify the Unit Commander of all side issues, where they exist, and − initiate a separate TPS 901 for each, as necessary − comply with Procedures 13–03, 13-09, and 13-21, as necessary * liaise with PRS – Complaints Administration to ensure the timely conclusion of complaint investigations * complete a _____ Day Investigation Status Update Form and submit electronically within _____ calendar days to the OIPRD Liaison Officer * prepare an investigative report and submit, along with any recommendations, electronically within _____ days to the Unit Commander

1. forty five (45) 2. thirty five (35) 3. ninety (90)

External Complaint - OIPRD Investigating Supervisor 21. When due to the size or complexity of an investigation, that the investigation will not be concluded within the _____ time period mandated by the OIPRD, shall consult with the OIPRD Liaison Officer and complete an OIPRD Time Extension Request.

1. ninety (90) calendar day

OIPRD _____ means mediation, conciliation, negotiation or any other means of facilitating the resolution of issues in dispute by a third party off site meeting.

1. Alternative Dispute Resolution

OIPRD _____ means an Office of the Independent Police Review Director (OIPRD) process to handle complaints prior to engaging the screening process. All matters suitable for a _____ will be referred to Professional Standards by the OIPRD. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the OIPRD. No record of a _____ shall be placed in a police officer’s personnel file.

1. Customer Service Resolution

OIPRD _____ means the conduct is not of a serious nature.

1. Less Serious Complaint Allegation

OIPRD _____ means when a local resolution process has commenced but is not completed, (e.g., complainant refuses to complete/sign a local resolution form).

1. Local Inquiry

OIPRD _____ means the agreement that is reached between all parties when an external complaint is made directly to a police officer in lieu of being lodged with the Office of the Independent Police Review Director (OIPRD). No record of a _____ shall be placed in a police officer’s personnel file.

1. Local Resolution

_____ means an independent civilian agency responsible for receiving, managing and overseeing all public complaints about the police in Ontario in accordance with the Police Services Act._

1. Office of the Independent Police Review Director (OIPRD)

_____ means a Senior Officer of the Toronto Police Service designated by the Chief of Police to act as the liaison with the OIPRD relating to conduct investigations and adjudications.

1. Office of the Independent Police Review Director (OIPRD) Liaison Officer

_____ means an independent oversight agency and is the appeal body for decisions made at police disciplinary proceedings.

1. Ontario Civilian Police Commission (OCPC)

_____ means a matter that, at the discretion of the Chief of Police, is of public interest to be dealt with as a complaint under Part V of the Police Services Act. _____, if substantiated, must go to a disciplinary hearing.

1. Serious Complaint Allegation 2. A serious complaint

Police Officer External Complaint Process Flashcards

(71 cards)