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Flashcards in Effectiveness Indicators Deck (8)
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1

What are the main Effectiveness Indicators?

Corporate culture
Worker satisfaction
Staff turnover
Benchmarking key variables
Absenteeism
Accidents
Disputation

2

What is Corporate culture?

Corporate culture refers to the culture within an organisation. It relates to the values and
beliefs within a business and directly impacts upon the relationship between management and
employees.

3

What is Worker satisfaction?

Worker satisfaction is used to describe whether employees are happy and contented and fulfilling
their desires and needs at work.

4

What is Staff turnover?

Staff turnover refers to the rate at
which employees leave a business.
Note: A high level of staff turnover caused by voluntary separation is indicative of poor employment
relations within a business. Employees are expressing their dissatisfaction by leaving.

5

What is Benchmarking Key Variables?

Benchmarking is the process of measuring an employee’s performance against established
standards.
E.g: If employees are unable
to meet performance goals on a regular
basis, it will be clear that management
must examine why this is occurring. The
reason may be a lack of motivation or that
the staff are not adequately trained.

6

What is Absenteeism?

Absenteeism refers to an employee being
unable to attend work for reasons such as
illness or family responsibilities.

7

What are Accidents?

Accidents are due to inevitable human error. This
error may result in concerns relating to
occupational health and safety arising.
Workplace accidents occur across all
Australian workforces and may range from
minor concerns such as cuts and bruises to
more serious issues including permanent
physical damage and death.
All workplaces across Australia must be
aware of potential hazards. Management
must then implement strategies to either
eliminate or reduce these hazards.

8

What is Disputation?

Disputes at a workplace reflect an unhappy
workforce. The level and seriousness of
the disputes and the frequency with which
they occur indicate the extent to which
employers are successfully managing
the employment relations function.