employee satisfaction..

Question 1

the attitude employees have toward their jobs

Answer 1

job satisfaction

Question 2

the extent to which an employee identifies with and is involved with an organization.

Answer 2

organizational commitment

Question 3

go beyond of what is expected of you. proof of organizational commitment

Answer 3

organizational citizenship behaviors

Question 4

reveals downsides and upsides of work + what to be expected is given

Answer 4

realistic job preview

Question 5

remains with an organization and cares about the organization

Answer 5

affective commitment

Question 6

remains due to time/expense/effort/difficulty finding another job

Answer 6

continuance commitment

Question 7

feels obligated to stay due to growth attained from the organization

Answer 7

normative commitment

Question 8

theories on job satisfaction

Answer 8

social information processing theory
individual differences theory

Question 9

employees model their level of satisfaction and motivation from other employees

Answer 9

social information processing theory

Question 10

some variability in job satisfaction is due to individual’s personal tendency across situations to enjoy what they do

Answer 10

individual differences theory

Question 11

perceived fairness of the decisions made in an organization

Answer 11

distributive justice

Question 12

perceived fairness of the methods used by an organization to make decisions

Answer 12

procedural justice

Question 13

perceived fairness of the interpersonal treatment that employees receive in an organization

Answer 13

interactional justice

Question 14

employees are given more tasks to perform at the same time

Answer 14

job enlargement

Question 15

employees are given more responsibility over the tasks and decisions related to their job (same as decentralization)

Answer 15

job enrichment

Question 16

how to reduce turnover

Answer 16

administer attitude surveys to employees and conduct exit interviews

Question 17

how to avoid turnover

Answer 17

conduct realistic job previews during recruitment

Question 18

examples of upward communication

Answer 18

1. serial communication
2. attitude surveys
3. focus groups
4. exit interviews
5. suggestion boxes
6. third party facilitators (liaisons)

Question 19

examples of downward communication

Answer 19

1. bulletin boards
2. policy manuals
3. newsletters
4. intranets

Question 20

examples of business communication

Answer 20

1. memo
2. telephone calls
3. email
4. business meetings

Question 21

poorly substantiated info that is passed along the grapevine

Answer 21

rumor

Question 22

Poorly substantiated information and insignificant information that is primarily about individuals

Answer 22

gossip

Question 23

an unofficial, informal communication network

Answer 23

grapevine

Question 24

chains of informal communication

Answer 24

single strand, gossip, probability, cluster

Question 25

an employee who receives less than half of all grapevine information.

Answer 25

isolate

Question 26

employees who receive much grapevine information but who seldom pass it on to others

Answer 26

dead-enders

Question 27

large group lectures

Answer 27

public space

Question 28

business and strangers

Answer 28

social space

Question 29

friends and acquaintances

Answer 29

personal space

Question 30

close relationships

Answer 30

intimate space

Question 31

when we have too much info, we tend to...

Answer 31

assimilate, level, sharpen

Question 32

modify information to fit existing beliefs. interpretation is based on present way of thinking

Answer 32

assimilate

Question 33

interesting element of the message is kept

Answer 33

sharpen

Question 34

unimportant details are removed

Answer 34

level

Question 35

conscious decision to exclude information

Answer 35

omission

Question 36

incorrect processing because of overload

Answer 36

error

Question 37

waiting in line, info is attended to by order

Answer 37

queueing

Question 38

resigns to reduce stress

Answer 38

escape

Question 39

only the most important information passes through

Answer 39

use of a gatekeeper

Question 40

assigns other staff to deal info

Answer 40

use of multiple channels

Question 41

listening only to words that indicate pleasure

Answer 41

leisure style

Question 42

listening only for main ideas and key points

Answer 42

inclusive style

Question 43

listening only for the way it is presented

Answer 43

stylistic style

Question 44

listening for facts and details

Answer 44

technical style

Question 45

picking up on non-verbal cues of the speaker

Answer 45

empathic style

Question 46

only listens to info that is consistent with way of thinking

Answer 46

non-conforming style