ESA | Week 8 (Conference/Hotel)

Question 1

Banquet Event Order (BEO)

Answer 1

BEO. A form most often used by hotels to provide details to personnel concerned with a specific food and beverage function or event room set-up. (Week 8)

Question 2

Convention Services Manager (CSM)

Answer 2

CSM. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels. (Week 8)

Question 3

Integrated Communication

Answer 3

seemless blend of messages so the organization develops a positive and similar image across stakeholder groups (Week 8)

Question 4

Post-Event Report (PER)

Answer 4

PER. The industry preferred term for a report of the details and activities of an event. A collection of post event reports over time will provide a comprehensive history for an event. The industry accepted practice is to use the APEX Post-Event Report format, which can be found at the Convention Industry Council web site. (Week 8)

Question 5

Pre-Conference Meeting

Answer 5

A meeting at the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads of the facility, other facility staff as appropriate and contractors. (Week 8)

Question 6

After-Action Review (AAR)

Answer 6

A structured review or debrief process for analyzing what happened, why it happened, and how it can be done better by the participants and those responsible for the project or event. (Week 8)

Question 7

Aggregate Results

Answer 7

Data formed by the compilation or collection of information about a meeting in order to evaluate its success or identify areas for improvement. (Week 8)

Question 8

Communication Flow

Answer 8

A description of the manner in which content or information flows between the instructor, speaker or facilitator and the attendees and/or learners (Week 8)

Question 9

Daily Onsite Meeting

Answer 9

A time each day for the meeting/event staff to review the activities of the day, identify any issues that need to be addressed and discuss any changes for the following day, used typically for multi-day meetings/events. (Week 8)

Question 10

Function Sheet

Answer 10

See BANQUET EVENT ORDER (BEO). (Week 8)

Question 11

In-House Provider

Answer 11

Contractor retained by a facility to be on-site and provide services as needed, sometimes on an exclusive basis. In some cases, Planners are not required to use their services, but may be charged a surcharge or facility fee for bringing in an outside contractor for the same service. See EXCLUSIVE CONTRACTOR. (Week 8)

Question 12

Logistics Provider

Answer 12

companies who manage the movement of materials from location to location in a timely fashion (Week 8)

Question 13

Meeting Event Order (MEO)

Answer 13

See function sheet (Week 8)

Question 14

Non-Exclusive or Discretionary Provider

Answer 14

Services provider at an exhibition hired at the discretion of the organizer or exhibitor (Week 8)

Question 15

Official Services Contractor (OSC)

Answer 15

Organization appointed by show management to provide services such as set-up and tear-down of exhibit booths and to oversee labor, material handling and loading dock procedures. Also known as GENERAL SERVICE CONTRACTOR. (Week 8)

Question 16

Post-Convention Meeting

Answer 16

Post-Conference Meeting at the primary facility at which an event occurred just after it has ended. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads at the facility, other facility staff as appropriate, and contractors. The agenda focuses on evaluating the implementation of the event and collecting data needed to completing an APEX Post-Event Report. It often includes a final review of bills with accounts payable. Compare With PRE-CON MEETING. (Week 8)

Question 17

Pre-Convention Meeting

Answer 17

A Pre-Conference Meeting at the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads at the facility, other facility staff as appropriate, and contractors. The agenda focuses on reviewing the purpose and details of the event and making final adjustments as needed. Compare With POST-CON MEETING. (Week 8)

Question 18

Pre-Departure Meeting

Answer 18

A meeting for organizational staff that takes place prior to departing for the meeting or event. The agenda focuses on reviewing the onsite meeting details, roles and responsibilities (Week 8)

Question 19

BEO. A form most often used by hotels to provide details to personnel concerned with a specific food and beverage function or event room set-up. (Week 8)

Answer 19

Banquet Event Order (BEO)

Question 20

CSM. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels. (Week 8)

Answer 20

Convention Services Manager (CSM)

Question 21

seemless blend of messages so the organization develops a positive and similar image across stakeholder groups (Week 8)

Answer 21

Integrated Communication

Question 22

PER. The industry preferred term for a report of the details and activities of an event. A collection of post event reports over time will provide a comprehensive history for an event. The industry accepted practice is to use the APEX Post-Event Report format, which can be found at the Convention Industry Council web site. (Week 8)

Answer 22

Post-Event Report (PER)

Question 23

A meeting at the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads of the facility, other facility staff as appropriate and contractors. (Week 8)

Answer 23

Pre-Conference Meeting

Question 24

A structured review or debrief process for analyzing what happened, why it happened, and how it can be done better by the participants and those responsible for the project or event. (Week 8)

Answer 24

After-Action Review (AAR)

Question 25

Data formed by the compilation or collection of information about a meeting in order to evaluate its success or identify areas for improvement. (Week 8)

Answer 25

Aggregate Results

Question 26

A description of the manner in which content or information flows between the instructor, speaker or facilitator and the attendees and/or learners (Week 8)

Answer 26

Communication Flow

Question 27

A time each day for the meeting/event staff to review the activities of the day, identify any issues that need to be addressed and discuss any changes for the following day, used typically for multi-day meetings/events. (Week 8)

Answer 27

Daily Onsite Meeting

Question 28

See BANQUET EVENT ORDER (BEO). (Week 8)

Answer 28

Function Sheet

Question 29

Contractor retained by a facility to be on-site and provide services as needed, sometimes on an exclusive basis. In some cases, Planners are not required to use their services, but may be charged a surcharge or facility fee for bringing in an outside contractor for the same service. See EXCLUSIVE CONTRACTOR. (Week 8)

Answer 29

In-House Provider

Question 30

companies who manage the movement of materials from location to location in a timely fashion (Week 8)

Answer 30

Logistics Provider

Question 31

See function sheet (Week 8)

Answer 31

Meeting Event Order (MEO)

Question 32

Services provider at an exhibition hired at the discretion of the organizer or exhibitor (Week 8)

Answer 32

Non-Exclusive or Discretionary Provider

Question 33

Organization appointed by show management to provide services such as set-up and tear-down of exhibit booths and to oversee labor, material handling and loading dock procedures. Also known as GENERAL SERVICE CONTRACTOR. (Week 8)

Answer 33

Official Services Contractor (OSC)

Question 34

Post-Conference Meeting at the primary facility at which an event occurred just after it has ended. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads at the facility, other facility staff as appropriate, and contractors. The agenda focuses on evaluating the implementation of the event and collecting data needed to completing an APEX Post-Event Report. It often includes a final review of bills with accounts payable. Compare With PRE-CON MEETING. (Week 8)

Answer 34

Post-Convention Meeting

Question 35

A Pre-Conference Meeting at the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of the event organizer/host organization, department heads at the facility, other facility staff as appropriate, and contractors. The agenda focuses on reviewing the purpose and details of the event and making final adjustments as needed. Compare With POST-CON MEETING. (Week 8)

Answer 35

Pre-Convention Meeting

Question 36

A meeting for organizational staff that takes place prior to departing for the meeting or event. The agenda focuses on reviewing the onsite meeting details, roles and responsibilities (Week 8)

Answer 36

Pre-Departure Meeting