Evaluating the Change Impact and Organizational Readiness

Question 1

What are the 5 Change Management process groups?

Answer 1

Evaluate Impact and Readiness
Formulate the Strategy
Develop the Plan
Execute the Plan
Complete the Change

Question 2

What is the purpose of Evaluating the Change Impact and Organizational Readiness?

Answer 2

• Review how the overall change will impact the organization
• Establish if the organization is ready and able to adopt the change

Question 3

What are the inputs to Defining the Change?

Answer 3

• Business Case
• Research
• Charter
• Strategic Plan
• Success Measures

Question 4

What are the output from Defining the Change?

Answer 4

• Change Definition
• Charter

Question 5

What are the 6 goals of the change evaluation process?

Answer 5

1. Define the Change and why it is needed
2. Establish a clear Vision of the Future State
3. Identify Stakeholders
4. Assess the change culture, capacity, and readiness
5. Assess the readiness and commitment of leaders
6. Assess risk and potential actions that promote progress

Question 6

What are 5 questions that can define a Change?

Answer 6

1. Departmental or Enterprise-wide?
2. People, process, or technology oriented?
3. What are concurrent changes?
4. Transformational or Incremental?
5. Oranizational strucutre affected?

Question 7

What is the purpose of Determining Why the Change Is Needed?

Answer 7

To explain the opportunity, the risks of not changing, and the benefits.

Question 8

What are the inputs to Determining Why the Change Is Needed?

Answer 8

• Business Case
• Change Definition
• Charter
• Strategic Plan
• Success Measures

Question 9

What are the outputs from Determining Why the Change Is Needed?

Answer 9

• Business Case
• Charter

Question 10

What is the purpose of Developing a Clear Vision for the Future State?

Answer 10

To facilitate developing the operating state after the Change

Question 11

What are the inputs to Developing a Clear Vision of the Future State?

Answer 11

• Organization Vision, Mission, and Values
• Business Case
• Change Definition
• Strategic Plan

Question 12

What are the outputs from Developing a Clear Vision of the Future State?

Answer 12

Vision Statement

Question 13

What is the purpose of Identifying Goals, Objectives, and Success Criteria?

Answer 13

To provide tangible, concrete, measurable, and manageable goals

Question 14

What are the inputs to Identifying Goals, Objectives, and Success Criteria?

Answer 14

• Business Case
• Charter
• Strategic Plan
• Vision Statement
• Change Definition

Question 15

What are the outputs from Identifying Goals, Objectives, and Success Criteria?

Answer 15

• Change Objectives and Goals
• Success Criteria and Measures

Question 16

What is the purpose of Identifying Sponsors accountable for the Change?

Answer 16

To connect the change to its owners and determine accountability

Question 17

Identifying Sponsors Accountable for the Change should collect information related to what in relation to the change?

Answer 17

Motivations, abilities, expectations, and concerns

Question 18

What potentialities should be captured when Identifying Sponsors Accountable for the Change?

Answer 18

Constraints, conflicts, or concerns

Question 19

What are the inputs to Identifying Sponsors Accountable for the Change?

Answer 19

• Change Definition
• Charter
• Stakeholder Analysis
• Current Organizational Charts and Profiles

Question 20

What are the outputs from Identifying Sponsors Accountable for the Change?

Answer 20

• Sponsor Identification
• Sponsor Assessment

Question 21

What is the purpose of Identifying Stakeholders Affected by the Change?

Answer 21

To determine attributions such as level of influence, commitment, and rules in order to assess the size, scope, and complexity of impact

Question 22

How should Identifying Stakeholders Affected by the Change should assess the Stakeholder’s relationship to the Change?

Answer 22

It should examine the motivations, expectations, concerns, and attitudes towards the Change

Question 23

What are the inputs to Identifying the Stakeholders Affected by the Change?

Answer 23

• Change Definition
• Vision Statement
• Current Organizational Charts and Profiles
• Research
• Charter

Question 24

What is the purpose of Assessing the Change Impact?

Answer 24

To analyze the impact on people, process, tools, organizational strucutre, roles, and technology

Question 25

What is categorized while Assessing the Change Impact?

Answer 25

- **Who** and **what** is affected - **Degree** of change - **Description** of change

Question 26

What about the change effort is determined when Assessing the Change Impact?

Answer 26

*Size*, *scope*, *timing*, and *complexity*

Question 27

What are the inputs to Assessing the Change Impact?

Answer 27

Change Definition Vision Statement Stakeholder Analysis Research

Question 28

What is the purpose of Assessing the Alignment of the Change with the Organizational Strategic Objectives and Performance Measurement?

Answer 28

To anticipate the impact of expected goals on strategic goals

Question 29

Who should be contacted when Assessing the Alignmentof the Change with Organizational Strategic Objectives and Performance Measurement?

Answer 29

Executive Level Strategic Planning Office Change Management Office Project/Program Management Office

Question 30

What tools should be analyzed when Assessing the Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?

Answer 30

Balanced scorecards Strategic plans Roadmaps

Question 31

What are the 4 possible results produced by Assessing the Alignment of the Change with the Organizational Strategic Goals and Performance Measurement?

Answer 31

Confirm alignment Adapt strategy if change is necessary but not aligned Postpone change Cancel change

Question 32

What are the inputs to Assessing the Alignment of the Change with Organizational Strategic Goals and Performance Measurement?

Answer 32

Strategic Plan Current Vision Statement Future State Vision Statement Case for Change Risk Plan

Question 33

What are the outputs from Assessing the Alignment of the Change with Organizational Strategic Goals and Performance Measurement?

Answer 33

Organizational Alignment Assessment Modifications to: - Organizational and Enterprise Performance Targets - Strategic Plan - Business Case - Vision Statement

Question 34

What is the purpose of Assessing the External Factors that May Affect Organizational Change?

Answer 34

To identify the *customer*, *market*, *social*, *legal*, *economic*, *political*, *technological*, and other factors that may influence adoption

Question 35

How does Assessing the External Factors that May Affect Organizational Change influence the change approach?

Answer 35

External factors may *enable* or *constrain* the change effort

Question 36

What are the inputs to Assessing the External Factors that May Affect Organizational Change?

Answer 36

Business Case Vision Statement Strategic Plan

Question 37

What are the outputs from Assessing the External Factors that May Affect Organizational Change?

Answer 37

External Environment Impact Assessment

Question 38

What is the purpose of Assessing the Organizational Cultures Related to the Change?

Answer 38

To determine the cultural elements that may help or hinder the acheivment of expected benefits

Question 39

How is Organizational Culture defined?

Answer 39

Shared values and behaviours uniquely common to an organization

Question 40

What are three scenarios where cultural change may be needed?

Answer 40

- Culture does not allow Stakeholders to *work in ways* that support the future State - Culture does not support planned *process or behaviour* change - Values are in *conflict with expectations* of Stakeholders

Question 41

What are the inputs of Assessing the Organizational Cultures Related to the Change?

Answer 41

Core Values and Behaviours Current Communication Channels, Tools, and Methods Opinion Surveys and Feedback Assessments Vision Statement

Question 42

What are the outputs from Assessing the Organizational Cultures Related to the Change?

Answer 42

Culture Assessment

Question 43

What is the purpose of Assessing the Organizational Capacity for Change?

Answer 43

To determine the **ability** of Stakeholders to adopt the Change

Question 44

What are 6 factors of change capacity?

Answer 44

- Operational **ability** to absorb - Volume of concurrent changes - Ability to absorb **additional change** - Historical **experience** with change - Change **maturity** - **Stability** (internal/external: economic, environmental, political)

Question 45

What are 4 ways to measure change capacity?

Answer 45

- **Cultural** Assessment - **Maturity** audits of Project and Change Management - **Lessons** learnt from past changes - **Reports** on internal and external factors

Question 46

What is Change Maturity?

Answer 46

The extent to which the organization uses project or change management tools, techniques, and methodologies

Question 47

Who should be contacted when Assessing the Organizational Capacity for Change?

Answer 47

Leadership, line managers, human resources, and employees

Question 48

What are the inputs to Assessing the Organizational Capacity for Change?

Answer 48

Competency Assessment Cultural Assessment Organization's Historical Experience with Change Stakeholder Assessment External Environment Impact Assessment Change Impact Assessment Inventory of Change Related Resources

Question 49

What are the outputs from Assessing the Organizational Capacity for Change?

Answer 49

Organizational Change Capacity Assessment

Question 50

What is the Purpose of Assessing the Organizational Readiness for Change?

Answer 50

To determine the organization's preparedness for change activities

Question 51

What readiness elements should be included when Assessing the Organizational Readiness for Change?

Answer 51

Market factors, capacity, and saturation

Question 52

What requirements are checked for preparedness when Assessing the Organizational Readiness for Change?

Answer 52

Conditions, attitudes, and resources

Question 53

What gaps are examined when Assessing the Organizational Readiness for Change?

Answer 53

Gaps between Change Leader's skills, expectations, attitudes and the organization's perception of the Change Leader

Question 54

What are the inputs to Assessing the Organizational Readiness for Change?

Answer 54

Change Objectives and Goals Culture Assessment Organizational Change Capacity Assessment Organizational Alignment Assessment Sponsorship Alignment Assessment Vision Statement Risk Assessment

Question 55

What are the outputs from Assesing the Organizational Readiness for Change?

Answer 55

Organizational Change Readiness Assessment

Question 56

What is the purpose of Assessing Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

Answer 56

To determin the communication effort required to transition to the Future State

Question 57

What are the inputs to Assessing the Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

Answer 57

Change Objectives and Goals Cultural Assessment Organizational Change Capacity Assessment Sponsorship Alignment Assessment Stakeholder Analysis Current Communication Channels, Tools and Methods Vision Statement Risk Assessment

Question 58

What is the output from Assessing the Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

Answer 58

Communication Needs Assessment

Question 59

What is the purpose of Assessing Learning Capabilities?

Answer 59

To determine the scale, magnitude, and complexity of the learning and development needed

Question 60

What are types of learning objectives to consider when Assessing Learning Capabilities?

Answer 60

Will Stakeholders need new competencies, capabilities, knowledge, skills, techniques, or behaviours

Question 61

What are the types of skills required by a Change which should be considered when Assessing Learning Capabilities?

Answer 61

Technical, social, behavoiural

Question 62

What are the resources that should be considered when Assessing Learning Capabilities?

Answer 62

Equipment, educators, and logistics

Question 63

What are the inputs to Assessing Learning Capabilities?

Answer 63

- Stakeholder Analysis - Change Impact Assessment - Communication Needs Assessment - Culture Assessment - Organizational Change Capacity Assessment - Organizational Alignment Assessment

Question 64

What are the outputs from Assessing Learning Capabilities?

Answer 64

Learning Needs Assessment

Question 65

What is the purpose of Conducting a Change Risks Assessment?

Answer 65

To anticipate the identifiable risks to the proposed change

Question 66

What are two examples of common risks?

Answer 66

Resistance and lack of visible sponsorship

Question 67

What are the inputs to Conducting a Change Risk Assessment?

Answer 67

Stakeholder Analysis Change Impact Assessment Culture Assessment Organizational Change Capacity Assessment

Question 68

What are the outputs from Conducting a Change Risk Assessment?

Answer 68

Change Risk Assessment Risk Register