Executing and Completing the Change

Question 1

What is the purpose of Executing the Change Management Plan?

Answer 1

To monitor, measure, and control the delivery against baseline plans

Question 2

What are the 7 component plans used when Executing the Change Mangement Plan?

Answer 2

• Resource Plan
• Communication Plan
• Sponsorship Plan
• Stakeholder Engagement Plan
• Learning and Development Plan
• Measurement and Benefit Realization Plan
• Sustainability Plan

Question 3

What are the options for adjusting Financial Resources when executing the Resource Plan?

Answer 3

Increase, decrease, or reallocate budget between spending categories

Question 4

How should adjustements to Financial Resources be made?

Answer 4

Through a controlled process and approved by appropriate Stakeholders

Question 5

What kind of conrols are applied to spending?

Answer 5

Type and amount

Question 6

Why might Human Resource problems occur?

Answer 6

Competing priorities
Coinciding tasks
Unavoidable circumstances

Question 7

What are the ways a Resource Plan can help manage Human Resources while Executing the Change Management Plan?

Answer 7

Identify shortages
Allocate resources
Reduce the likelihood of conflicts
Reduce the consequences of conflicts

Question 8

What expectations can be set to reduce the risk to Human Resources constraints when Executing the Change Management Plan?

Answer 8

Define:
- Roles
- Required skills
- Experience levels
- Engagement durations

Question 9

What is involved with Information Resources Management?

Answer 9

Creating, storing, sharing, and disseminating records, documents, and reports

Question 10

What controls should be applied to Information Resources Management?

Answer 10

Authorizing who can create, review, update, or delete records, document, and reports

Question 11

What organizational resources might offer assistance in Information Resources Management?

Answer 11

IT, Legal, Records Retention

Question 12

How should Physical Resources be acquired?

Answer 12

Through an agreed-upon, documented control process

Question 13

What should the inventory of Physical Resources document?

Answer 13

Quality, quantity, and duration required

Question 14

What are the inputs to Executing the Resource Plan

Answer 14

Change Management Plan
Project Schedule and Plan
Resource Plan

Question 15

What are the outputs from Executing the Resource Plan?

Answer 15

• Change Management Plan
• Financial Resources Update/Impact Reports
• Human Resources Update/Impact Reports
• Information Resources Update/Impact Reports
• Physical Resources Update/Imact Reports

Question 16

What are the inputs to Executing the Communication Plan?

Answer 16

Project Plan
Communication Plan
Stakeholder Engagement Plan

Question 17

What are the outputs from Executing the Communicaiton Plan?

Answer 17

Communication Delivery

Question 18

What are 5 tools to prepare Sponsors when Executing the Sponsorship Plan?

Answer 18

Actions that visibly support the Change
Examples of good Sponsorship
Common mistakes
Prepared communications
Guidance for message delivery

Question 19

What are the 2 stages to Executing the Sponsorship Plan?

Answer 19

• Prepare Sponsors
• Sustain Sponsor Engagement

Question 20

What’s the best way to sustain Sponsor engagement?

Answer 20

Regular updates

Question 21

What are the inputs to Executing the Sponsorship Plan?

Answer 21

Sponsorship Plan
Communication Plan
Stakeholder Engagement Plan

Question 22

What are the outputs from Executing the Sponsorship Plan?

Answer 22

Sponsor Activities
Sponsor Competency Building Activities

Question 23

What component plan involves Resistance Management when Executing the Change Plan?

Answer 23

Stakeholder Engagement Plan

Question 24

What are the imputs to Executing the Stakeholder Engagement Plan?

Answer 24

Stakeholder Engagement Plan
Sponsorship Plan
Communication Plan

Question 25

What are the outputs from Executing the Stakeholder Engagement Plan?

Answer 25

Stakeholder Engagement Activities Sponsor Engagement Activities Resistance Management Activities

Question 26

What are the 3 stages to Executing the Learning and Development Plan?

Answer 26

- Define **Objectives** - **Execute** Plan - **Evalutate** Plan

Question 27

What a 4 qualites of good learning objectives

Answer 27

Clear, measurable, realistic, appropriate to learner level

Question 28

What are the three steps to the Execute stage of Executing the Learning and Development Plan?

Answer 28

1. Develop Materials 2.Plan Logistics 3. Deliver Curricula

Question 29

What are 5 things to evaluate while Executing the Learning and Development Plan?

Answer 29

What knowledge was retained? What skills were obtained? How often are skills being used? How effective are the new skills? How have attitudes changed?

Question 30

What are some **tangible** indicators to *evaluate* when Executing the Learning and Development Plan?

Answer 30

Skills and Knowledge Performance Inidcators Productivity Response time Sales volume Requests for help

Question 31

What are some intangible indicators to use when evaluate when Executing the Learning and Development Plan?

Answer 31

- Effective **communication** - Quality of **decision making** - Conducive **teamwork** - Job **satisfaction** - **Stress** rate

Question 32

What are the inputs to Executing the Learning and Development Plan?

Answer 32

Learning and Development Plan Change Resources, Roles and Responsibilities Plan Supporting Learning and Development Learning Materials

Question 33

What are the outputs from Executing the Learning and Development Plan?

Answer 33

Learning and Performance Evaluation Reports

Question 34

What are the 5 parts to Executing the Measurement and Benefit Realization Plan?

Answer 34

- Tracking and Measuring Benefits - Progress Monitoring - Communications with Stakeholders - Stakeholder Feedback - Benefits Realization

Question 35

What does Tracking and Measuring Benefits involve when Executing the Measurement and Benefit Realization Plan?

Answer 35

Measuring actual performance data against the baseline measurement and the target

Question 36

What HR data can help monitor progress whe Executing the Measurement and Benefit Realization Plan?

Answer 36

Turnover, absences, tardiness

Question 37

What should the Change Management Lead communicate to Stakeholders when Executing the Measurement and Benefit Realization Plan?

Answer 37

Progress in the previous period Impediments to progress Potential barriers to come

Question 38

Executing the Change should return what two results that can be examined as Benefits Realization while Executing the Measurements and Benefits Realization Plan?

Answer 38

Organizational outcomes (e.g.: improved customer service) Benefits outlined in the Business Case (e.g.: increased sales)

Question 39

What are the inputs to Executing the Measurement and Benefit Realization Plan?

Answer 39

Change Management Plan Measurement and Benefits Realization Plan

Question 40

What are the 6 components to Executing the Sustainability Plan?

Answer 40

Communication Metrics Tracking Performance Management Rewards and Recognition Sustaining Ownership Continuous Improvement

Question 41

What kinds of rewards should be offered when executing the Sustainability Plan?

Answer 41

Both *extrinsic* and *intrinsic*

Question 42

What are objective measures to be considered when Executing the Sustainability Plan?

Answer 42

Perormance appraisals Promotions/Demotions/Transfers Learning and Development

Question 43

What are the inputs to Executing the Sustainability Plan?

Answer 43

- Sustainability Plan - Measurement Baselines

Question 44

What are the outputs from Executing the Sustainability Plan?

Answer 44

Communication Events Benefits Reviews Business Performance Reports Evaluations and Reviews

Question 45

What are the inputs to Modifying the Change Management Plan as Required?

Answer 45

Change Management Plan Project Schedule and Plan

Question 46

What are the outputs from Modifying the Change Management Plan as Required?

Answer 46

Change Management Plan (updated)

Question 47

What is the purpose of Completing the Change Management Effort?

Answer 47

To document the actions and resources needed to close the change

Question 48

What 4 activities might be required when Evaluating the Outcomes against the Objectives?

Answer 48

Compare the outcomes of the Change against the Change Objectives Compare the outcomes of the Change against the Project/Program Objectives Document if change efforts met, failed to meet, or exceed Review outcomes with leaders

Question 49

What are the inputs to Evaluating the Outcome Against the Objectives?

Answer 49

Change Objectives and Goals Measurement and Benefit Realization Plan Sustainability Plan

Question 50

What are the outputs from Evaluating the Outcome Against the Objectives?

Answer 50

Change Objectives Analysis Outcomes and Next Steps

Question 51

What is the purpose of Designing and Conducting Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

Answer 51

To evaluate the change management **success**, document **what went well**, record **learnings**, and **share** improvements

Question 52

What are the 5 activities of a Lessons Learned Evaluation?

Answer 52

- **Review** activities and documents - Recognize positive **outcomes and opportunities** for improvement - Develop **remediation plans** - Document actions for **future projects** - **Store** lessons learned in a shared location

Question 53

What groups could be contacted during a Lessons Learned Evaluation?

Answer 53

Team members, key Stakeholders, Sponsor, leadership, affected staff, customers

Question 54

The purpose of Performing the Lessons Learned Evaluation is to do what 9 things?

Answer 54

- Review **Change Management objectives** - Review each **phase and its objectives** - Review **effectiveness** of each Change Management *workstream* - Review the effectiveness of the **approach** - Verify that **goals were reached** - Identify good **outcomes**, points for improvement - Review **activities/documents** for best practices - Determine *best practices* - **Update** knowledge management *database*

Question 55

What questions should a Lessons Learned Evalutation answer?

Answer 55

- What was **repeatable**? - How can **future** projects be better? - What **advice** for future teams? - What were **individual** successes?

Question 56

What are the inputs to Designing and Conducting a Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

Answer 56

- Case for Change - Success Criteria and Measures - Change Management Plan

Question 57

What are the outputs from Designing and Conducting a Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

Answer 57

Lessons Learned Evaluation Remediation Plan

Question 58

What 4 things are provided in order to close the Change?

Answer 58

1. Evaluation of the outcomes vs. the objectives 2. Lessons Learned Evaluation 3. Transfer of the change outcomes 4. Release of any remaining resources

Question 59

What are the inputs to Gaining Approval for the Completion, Transferring Ownership, and Releasing of Resources?

Answer 59

Change Objectives and Goals Measurement and Benefit Realization Plan Lessons Learned Report Future Strategy Plan Agreement on Ownership Transfer Resources Release Approval

Question 60

What are the outputs from Gaining Approval for the Completion, Transferring Ownership, and Releasing of Resources?

Answer 60

Final Summary Report Change Initiative Completion