Formulate the Change Management Strategy Flashcards
(52 cards)
What is the purpose of formulating a Change Management Strategy?
To develop the overarching approach for how an organization will transition
The Change Management Strategy will expand the details of what three parts of a Change?
Scale, scope, and complexity
What 10 elements does the Change Management Strategy define for the change activities needed?
Requirements, options, challenges, constratints, opportunities, success criteria, measurements, RACI, governance
What does the Change Management Strategy clarify about the Change?
- Why it is needed
- What needs to be done
- Who will do it
- When it will be complete
- Expected outcome
What are 12 possible change mangagement workstreams a Change Management Strategy could include?
Sponsor accountabilities and activities
Leadership alignment
Stakeholder engagement
Communication
Organization and process design
Culture and behaviour change
Impact assessment and management
Readiness planning
Learning and development
Performance Management
Risk management
Benefit realization and sustainability management
What are 9 key areas to address when Formulating the Change Management Strategy?
- Strength of the Case for Change
- Sponsorship engagement
- Degree of behaviour change required
- Degree of learning a new skill
- Degree of change impact
- Amount of financial impact
- Amount of prior change experience
- Organizational alignment
- Capacity for change
What are the results of a weak Change Case?
Poor communication, low visibility, minimal sponsorship
What are the results of poor change planning?
Poor adoption, insufficient allocation, lack of credibility
When should Change Management intervene in Sponsorship Engagement?
If the sponsor does not provide support, lacks active engagement, loses interest, or becomes distracted
Why does the degree of behaviour change matter when Formulating the Change Management Strategy?
Behaviour changes are harder to make.
Why does the degree of learning a new skill matter when Formulating the Change Management Strategy?
Risk is lower when stakeholders have experience learning
Change success is at greater risk when which two groups are affected?
Customers and vendors
What 8 questions should you respond to when Formulating the Change Response?
Is the Change incremental or transformational?
Is the Change linear/sequential or multi-faceted/non-linear?
What are the anticipated areas of resistance?
What operational adjustments are needed during transition?
What skills and competencies are required
What technology components are needed during transition?
How will logistics be managed
How will neccesary behaviours be measured?
What is the purpose of Developing a Communication Strategy?
To ensure the organization is aware of and unsterstands the rationale for change
What are the 7 components of a Communication Strategy?
Case for Change
Stakeholders and Sponsors
Audiences and audience needs
Targeted messaging
Message channels and frequency
Feedback channels
Governance
What is communicated to each type of Stakeholder?
- What is changing
- Why
- Benefit to the organization
- WIIFM
What are 4 elements of effective commuincation?
- Tailored to the need
- Use feedback
- Use push and pull methods
- Use the right strategy
What are some examples of communication strategies?
Vertical/Horizontal
Verbal/non-verbal
Informal/formal
Oral/written
Official/unofficial
Internal/external
What should be included in communication governance?
Roles, responsibilities, accountabilities, resources, timelines
What are the inputs to Developing the Communications Strategy?
Change Definition
Change Impact Assessment
Current Communication Channels, Tools, and Methods
Organizational Readiness Assessment
Project Charter and Documentation
Stakeholder Analysis
Vision Statement
What are the outputs from Developing the Communications Strategy?
Communication Strategy
What is the purpose of Developing a Sponsorship Strategy?
To create a high-level approach for sponsors to promote, gain support for, and drive adoption of Change
What are 6 reasons why Sponsors are so important to change adoption?
What is important to Sponsors will be Stakeholders
Sponsors build support at all levels
Sponsors can identify and mitigate risks
Sponsors provide resources, budget, and accountability
Sponsors break down barriers
Sponsors provide high-level messaging
What are risks in establishing Sponsor support?
Sponsor commitment
Sponsor competency
Past sponsor challenges
