Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

CCMP 2024 Study Guide > Definitions and Concepts > Flashcards

Definitions and Concepts Flashcards

(61 cards)

Start Studying
1
Q

What is the ISO document on Project Management that is referenced in the Normative References?

A

ISO 21500:2012(E)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the two complementary sets of attributes a Benefit can have?

A

Quantitative/Qualitative; Measurable/Non-Measurable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is Benefit Realization?

A

The acheivment of the expected outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

How can Adoption be observed in an organization?

A

Stakeholder behaviours are consistent with future state behaviours

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Adoption of new ways of thinking or behaving requires what two things?

A

Accepance and demonstration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is Change?

A

Transition from Current State to Future State

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How is the Current State defined?

A

Condition at the time is initiated

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How is the Future State defined?

A

Condition at the time the benefits have been realized

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the four categories of Change Impact?

A

People, process, technology, and the workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is Change Management?

A

Applying a structured approach to achieve the expected benefits of a change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is a Change Risk

A

An “effect” on change benefits caused by a possible event or condition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When does an organization experience Change Saturation

A

When the amount of change is more than can be effectively handled

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Who can said to hold Competency?

A

Indoviduals or Organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the components of Competency?

A

Knowledge, skills, and abilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the two parts of Engagement?

A

A stateholders involvement and influence in the change process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the three objectives of Governance?

A

The approval/rejection, monitoring, and adjusting of the Change Management Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

At its core, Governance is simply ________

A

A decision-making process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is an Outcome?

A

A specific, measurable result or effect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

“Readiness” means an organization is ready to do what three things?

A

Accept, handle, and integrate the impending change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is Resistance?

A

Stakeholder opposition to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is Resistance Managememt?

A

Addressing stakeholder opposition to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Who is the Sponsor?

A

The person or group accountable for the realization of change benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is Sponsorship?

A

Aligning stakeholders to support and own a change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Who is a Stakeholder

A

An individual affected by change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What is Sustainability?
The ability to maintain the Future State
26
What is a Vision?
The description of the Future State
27
What will an individual's normal reaction to change classically cause?
A dip in performance
28
Change Management will enable what 8 things during the process of change?
Increase **adaptability** Increase **engagement**, morale, preparedness **Minimize** performance dip Accelerate performance **recovery** Increase **utilization** and proficiency Minimize **learning curve** Increase **benefits** realization Optimize **sustainability**
29
What are the roles of Change management and Strategic planning in relation to each other?
Strategic Planning establishes vision and required changes Change Management drives individual and collective adoption
30
What three things will the Vision describe about the Change?
Why the Change is needed What the Future State will be like Sometimes the risks
31
What are the 4 reasons Strategic Planning has a foundational link to Change Management?
It provides **clarity of direction** Identifies results and **benefits** *Aligns* stakeholders to **common plan** *Guide* for decision making, **communications**, and engagement
32
What are 10 of the change variables mentioned in the types of Change?
- Technological **complexity** - Number and type of impacted stakeholder **groups** - Degree of **process** change - Amount of **structural** adjustments - Physical **relocations** - Benefit or **compensation** impacts - **Workorce** adjustments - **Speed** of implementation - Degree of **job role** change - **Geographic** dispersion
33
What are 6 cultural/readiness elements that influence how individuals/organizations respond to Change?
- Value systems - Cultural norms - Histories - Past changes - Leadership styles - Competency in managing change
34
What are the two tools to addess the Change definition?
The 10 change variables and the 5 cultural/readiness elements
35
What are the 5 integrations of Project Management and Change Management?
Roles & Responsibilites Methodology & Plan Tools & Resources Objectives & Outcomes Risks
36
What is the relationship of Project Management and Change Management as diciplines?
Complimentary but distinct
37
What is the role of Project Management?
Delivering the planned change; the skills, tools, and techniques required; within required scope, time, cost, and quality
38
What are four responsibilities in the role of Change Management?
- Influencing individual **behavior** - Facilitating new ways of **working** - Tracking and enabling **benefits realization** - Providing **input for future** change initiatives
39
What 3 expectations should Project Management and Change Management establish?
How they will work together How to share information How decisions will be made
40
How are the methodologies of Project Management and Change Management complimentary?
Project Management focuses on the Technical (Delivery) Change Management focuses on the People (Implementation)
41
What dependancies might the Change Plan and the Project Plan have?
Project milestones and change management activities may trigger one another
42
What do Change Management tools do?
Deliver, implement, control, and measure change
43
What is one example of a tool that both Project Management and Change Management can share?
Stakeholder Analysis
44
What are some resources that both Project Management and Change Management can share?
People, hardware, software, facilities, finances
45
How do Project Management and Change Management contribute uniquely to benefits realization?
- Project Management **delivers** the planned change - Change Management drives the **implementation and adoption**
46
What risks do Project Management focus on?
Threats to timeline, scope, budget, and benefits
47
What risks do Change Management focus on?
Threats to implementation, adoption, and benefits
48
Change is managed on what two levels?
Organizational and Individual
49
What 5 things can Change Management examine to determine an organization's ability to support change?
- **Cultural** attributes - **Prioritization** of the change - Shared **vision** - **Recent** change - **Structure and roles** needed to support change
50
What 7 types of recent changes are considered when assessing and organizations readiness for change?
Business processes, systems, policies, behaviours, rewards, performance indicators, procedures
51
What are 7 things that influence individual's commitment and acceptance of change?
Perspectives, biases, motivations, behaviours, mindsets, resistance, and reactions
52
What are 5 things that are necessary for an individual to transition to the Future State?
Willingness, ability, knowledge, skills, time capacity
53
What is the role of sponsors and leadership on the individual level of change?
Active coaching individuals though the change
54
What is a Change Management Practitioner responsible for?
**Coordinating**, **applying**, and **tracking** change management tools/activities
55
What is a Change Management Lead responsible for?
Change Strategy, Change Plan, schedule, budget, resources. Primary liason for Sponsor, Project Manager, Leadership, Project Team, Stakeholders
56
What does the Change Management Team do?
- **Design**, **analyse**,**develop**, and **enable** the *adoption*, *usage*, and *proficiency* of an organization. - They complete **tasks**, collect **feedback**, ensure **training**, deliver **communications**.
57
What are two Change Management roles that may not be on the Change Management Team?
Sponsors and Change Agents
58
What are two main responsibilities for the change Sponsor?
Accountable for realization of benefits Ultimate decision making and funding authority
59
What does a Change Agent provide?
Insight and understanding to the organization
60
What thre things will a Change Agent be expected to do?
Model the required behaviour Provide feedback Actively engage
61
A Change should be aligned to what three things in an organization?
Structure, Process, People

CCMP 2024 Study Guide (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions