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Exam 01 Study Guide (instructor) Flashcards

(22 cards)

1
Q

What are the four primary communication needs?

A

Physical, identity, social, and practical needs.

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2
Q

What does communication competence mean?

A

The ability to communicate effectively and appropriately in various contexts.

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3
Q

What does it mean that communication is symbolic?

A

It uses symbols (words, gestures) that represent ideas but have no inherent meaning without social agreement.

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4
Q

How is communication culturally determined?

A

Culture influences language, nonverbal cues, and communication norms.

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5
Q

What is the difference between denotative and connotative meaning?

A

Denotative is the literal dictionary meaning; connotative includes emotional and cultural associations.

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6
Q

Name three basic principles of communication.

A
  • Communication is symbolic
  • Communication is a process
  • Communication occurs in context
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7
Q

According to Maslow, what are the five levels of needs?

A

Physiological, safety, social, esteem, self-actualization.

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8
Q

What is a major criticism of Maslow’s Hierarchy of Needs?

A

It is culturally biased and too rigid; people may pursue higher needs without lower ones being fully met.

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9
Q

How do self-concept and self-disclosure relate?

A

Self-concept is how you see yourself; self-disclosure is sharing personal info that can shape others’ views of you.

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10
Q

What are the six elements of the communication process?

A
  • Sender
  • Receiver
  • Message
  • Channel
  • Noise
  • Feedback
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11
Q

What is “noise” in communication?

A

Any interference that distorts or blocks the message.

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12
Q

What is Cooley’s Looking Glass Self?

A

The idea that we develop our self-concept based on how we think others see us.

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13
Q

Define cognitive complexity.

A

The ability to see multiple perspectives and understand complex communication situations.

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14
Q

What role does communication play in self-esteem?

A

Positive communication can boost self-esteem; negative communication can lower it.

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15
Q

What is Uncertainty Reduction Theory?

A

The theory that people communicate to reduce uncertainty about others when forming relationships.

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16
Q

Name the Big Five personality traits.

A
  • Openness
  • Conscientiousness
  • Extraversion
  • Agreeableness
  • Neuroticism
17
Q

What is emotional intelligence?

A

The ability to perceive, understand, manage, and use emotions effectively.

18
Q

What is the difference between semantic and syntactic rules?

A

Semantic rules govern meaning of words; syntactic rules govern sentence structure.

19
Q

What is jargon?

A

Specialized vocabulary used by particular groups or professions.

20
Q

What is static evaluation?

A

Viewing people or situations as unchanging, ignoring growth or change.

21
Q

Explain the Ladder of Abstraction.

A

A scale from specific, concrete language to broad, abstract language.

22
Q

What does Muted Group Theory suggest?

A

Marginalized groups have less power in communication and their voices may be “muted” by dominant groups.