SPCH 1025 Ch 02 KTTA

Question 1

What impacts the content of communication as well as its purpose?

Answer 1

Maslow’s Hierarchy of Needs

It affects communication motives ranging from physiological needs to self-actualization.

Question 2

What provides insight into who we are as individuals?

Answer 2

The feedback we receive from others

Feedback serves as a mirror reflecting our self-perception.

Question 3

What major theory explains how we put ourselves at ease with others?

Answer 3

Uncertainty Reduction Theory

This theory focuses on the process of gaining information to reduce uncertainty about others.

Question 4

What is the nature of communication in the process model?

Answer 4

Senders and receivers act as senders and receivers simultaneously

The receiver’s feedback is essential for continuing the communication process.

Question 5

What are the components of the communication process?

Answer 5

• Source
• Sender
• Channel
• Message
• Environment
• Noise

These components interact to facilitate effective communication.

Question 6

What three steps are involved in the perception process?

Answer 6

• Attending
• Organizing
• Interpreting

Each step is influenced by various variables.

Question 7

What does the action model of communication describe?

Answer 7

A one-directional transmission of information

Examples include the Shannon and Weaver Model, the Schramm Model, and Berlo’s SMCR model.

Question 8

How do interactional models view communication?

Answer 8

As a two-way process

Both the sender and receiver share the responsibility for communication effectiveness.

Question 9

What is the difference between interactional and transactional models?

Answer 9

Transactional models show individuals acting as both sender and receiver simultaneously

An example is Barnlund’s model.

Question 10

What skills are associated with effective interpersonal communication?

Answer 10

• Listening skills
• People skills
• Emotional intelligence
• Appropriate skill selection
• Ethical communication

These skills require practice and deliberate effort to improve.

Question 11

What principles guide ethical communication?

Answer 11

• Respect others
• See the viewpoint of others
• Take responsibility for communication
• Continually improve skills

These principles help maintain integrity in communication.

Question 12

Define the Action Model in communication.

Answer 12

Linear communication process; sender transmits message to receiver without feedback.

This model emphasizes one-way communication.

Question 13

What is ‘Attending’ in the context of communication?

Answer 13

Focusing attention on specific stimuli in communication; selective listening.

It is essential for effective communication.

Question 14

What is a ‘Channel’ in communication?

Answer 14

Medium through which a message travels (e.g., face-to-face, phone, text).

Channels affect how messages are received.

Question 15

What does Emotional Intelligence refer to?

Answer 15

Ability to perceive, understand, manage, and use emotions effectively in communication.

It plays a critical role in interpersonal interactions.

Question 16

What does the term ‘Environment’ refer to in communication?

Answer 16

Physical and psychological context influencing communication (setting, mood, culture).

The environment can significantly affect message delivery and reception.

Question 17

What are ‘Ethics’ in the context of communication?

Answer 17

Moral principles guiding communication behavior; honesty, respect, fairness.

Ethical communication is crucial for maintaining trust.

Question 18

What is ‘Feedback’ in the communication process?

Answer 18

Receiver’s verbal/nonverbal response to sender’s message; indicates understanding.

Feedback is essential for clarifying and improving communication.

Question 19

Define Interaction Model.

Answer 19

Communication as a two-way process; includes feedback and context.

This model highlights the importance of interaction in communication.

Question 20

What does ‘Interpreting’ mean in communication?

Answer 20

Making sense of messages based on personal experience, context, and cues.

Interpretation is subjective and varies between individuals.

Question 21

What is the definition of Perception in communication?

Answer 21

Process of selecting, organizing, and interpreting sensory information.

Perception plays a crucial role in understanding messages.

Question 22

Who is the ‘Receiver’ in the communication process?

Answer 22

Person who decodes and interprets the sender’s message.

The receiver’s role is vital for effective communication.

Question 23

What is Self-Concept?

Answer 23

Individual’s perception and evaluation of self, influencing communication style.

A strong self-concept can enhance communication effectiveness.

Question 24

What is the role of the ‘Source’ in communication?

Answer 24

Originator or sender of the message in communication.

The source’s credibility can affect message reception.

Question 25

Define Transactional Model.

Answer 25

Communication as a simultaneous, dynamic process with senders and receivers exchanging messages continuously. ## Footnote This model emphasizes the ongoing nature of communication.

Question 26

What does the Uncertainty Reduction Theory explain?

Answer 26

Process of gaining information to reduce uncertainty about others in initial interactions. ## Footnote This theory is particularly relevant in new relationships.

Question 27

What is a 'Symbol' in communication?

Answer 27

Arbitrary sign or representation used to convey meaning (words, gestures, images). ## Footnote Symbols are fundamental to the transfer of meaning in communication.