SPCH 1025 Ch 02 KTTA Flashcards
(27 cards)
What impacts the content of communication as well as its purpose?
Maslow’s Hierarchy of Needs
It affects communication motives ranging from physiological needs to self-actualization.
What provides insight into who we are as individuals?
The feedback we receive from others
Feedback serves as a mirror reflecting our self-perception.
What major theory explains how we put ourselves at ease with others?
Uncertainty Reduction Theory
This theory focuses on the process of gaining information to reduce uncertainty about others.
What is the nature of communication in the process model?
Senders and receivers act as senders and receivers simultaneously
The receiver’s feedback is essential for continuing the communication process.
What are the components of the communication process?
- Source
- Sender
- Channel
- Message
- Environment
- Noise
These components interact to facilitate effective communication.
What three steps are involved in the perception process?
- Attending
- Organizing
- Interpreting
Each step is influenced by various variables.
What does the action model of communication describe?
A one-directional transmission of information
Examples include the Shannon and Weaver Model, the Schramm Model, and Berlo’s SMCR model.
How do interactional models view communication?
As a two-way process
Both the sender and receiver share the responsibility for communication effectiveness.
What is the difference between interactional and transactional models?
Transactional models show individuals acting as both sender and receiver simultaneously
An example is Barnlund’s model.
What skills are associated with effective interpersonal communication?
- Listening skills
- People skills
- Emotional intelligence
- Appropriate skill selection
- Ethical communication
These skills require practice and deliberate effort to improve.
What principles guide ethical communication?
- Respect others
- See the viewpoint of others
- Take responsibility for communication
- Continually improve skills
These principles help maintain integrity in communication.
Define the Action Model in communication.
Linear communication process; sender transmits message to receiver without feedback.
This model emphasizes one-way communication.
What is ‘Attending’ in the context of communication?
Focusing attention on specific stimuli in communication; selective listening.
It is essential for effective communication.
What is a ‘Channel’ in communication?
Medium through which a message travels (e.g., face-to-face, phone, text).
Channels affect how messages are received.
What does Emotional Intelligence refer to?
Ability to perceive, understand, manage, and use emotions effectively in communication.
It plays a critical role in interpersonal interactions.
What does the term ‘Environment’ refer to in communication?
Physical and psychological context influencing communication (setting, mood, culture).
The environment can significantly affect message delivery and reception.
What are ‘Ethics’ in the context of communication?
Moral principles guiding communication behavior; honesty, respect, fairness.
Ethical communication is crucial for maintaining trust.
What is ‘Feedback’ in the communication process?
Receiver’s verbal/nonverbal response to sender’s message; indicates understanding.
Feedback is essential for clarifying and improving communication.
Define Interaction Model.
Communication as a two-way process; includes feedback and context.
This model highlights the importance of interaction in communication.
What does ‘Interpreting’ mean in communication?
Making sense of messages based on personal experience, context, and cues.
Interpretation is subjective and varies between individuals.
What is the definition of Perception in communication?
Process of selecting, organizing, and interpreting sensory information.
Perception plays a crucial role in understanding messages.
Who is the ‘Receiver’ in the communication process?
Person who decodes and interprets the sender’s message.
The receiver’s role is vital for effective communication.
What is Self-Concept?
Individual’s perception and evaluation of self, influencing communication style.
A strong self-concept can enhance communication effectiveness.
What is the role of the ‘Source’ in communication?
Originator or sender of the message in communication.
The source’s credibility can affect message reception.