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SPCH 1025 Ch 02 KTTA Flashcards

(27 cards)

1
Q

What impacts the content of communication as well as its purpose?

A

Maslow’s Hierarchy of Needs

It affects communication motives ranging from physiological needs to self-actualization.

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2
Q

What provides insight into who we are as individuals?

A

The feedback we receive from others

Feedback serves as a mirror reflecting our self-perception.

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3
Q

What major theory explains how we put ourselves at ease with others?

A

Uncertainty Reduction Theory

This theory focuses on the process of gaining information to reduce uncertainty about others.

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4
Q

What is the nature of communication in the process model?

A

Senders and receivers act as senders and receivers simultaneously

The receiver’s feedback is essential for continuing the communication process.

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5
Q

What are the components of the communication process?

A
  • Source
  • Sender
  • Channel
  • Message
  • Environment
  • Noise

These components interact to facilitate effective communication.

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6
Q

What three steps are involved in the perception process?

A
  • Attending
  • Organizing
  • Interpreting

Each step is influenced by various variables.

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7
Q

What does the action model of communication describe?

A

A one-directional transmission of information

Examples include the Shannon and Weaver Model, the Schramm Model, and Berlo’s SMCR model.

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8
Q

How do interactional models view communication?

A

As a two-way process

Both the sender and receiver share the responsibility for communication effectiveness.

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9
Q

What is the difference between interactional and transactional models?

A

Transactional models show individuals acting as both sender and receiver simultaneously

An example is Barnlund’s model.

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10
Q

What skills are associated with effective interpersonal communication?

A
  • Listening skills
  • People skills
  • Emotional intelligence
  • Appropriate skill selection
  • Ethical communication

These skills require practice and deliberate effort to improve.

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11
Q

What principles guide ethical communication?

A
  • Respect others
  • See the viewpoint of others
  • Take responsibility for communication
  • Continually improve skills

These principles help maintain integrity in communication.

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12
Q

Define the Action Model in communication.

A

Linear communication process; sender transmits message to receiver without feedback.

This model emphasizes one-way communication.

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13
Q

What is ‘Attending’ in the context of communication?

A

Focusing attention on specific stimuli in communication; selective listening.

It is essential for effective communication.

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14
Q

What is a ‘Channel’ in communication?

A

Medium through which a message travels (e.g., face-to-face, phone, text).

Channels affect how messages are received.

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15
Q

What does Emotional Intelligence refer to?

A

Ability to perceive, understand, manage, and use emotions effectively in communication.

It plays a critical role in interpersonal interactions.

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16
Q

What does the term ‘Environment’ refer to in communication?

A

Physical and psychological context influencing communication (setting, mood, culture).

The environment can significantly affect message delivery and reception.

17
Q

What are ‘Ethics’ in the context of communication?

A

Moral principles guiding communication behavior; honesty, respect, fairness.

Ethical communication is crucial for maintaining trust.

18
Q

What is ‘Feedback’ in the communication process?

A

Receiver’s verbal/nonverbal response to sender’s message; indicates understanding.

Feedback is essential for clarifying and improving communication.

19
Q

Define Interaction Model.

A

Communication as a two-way process; includes feedback and context.

This model highlights the importance of interaction in communication.

20
Q

What does ‘Interpreting’ mean in communication?

A

Making sense of messages based on personal experience, context, and cues.

Interpretation is subjective and varies between individuals.

21
Q

What is the definition of Perception in communication?

A

Process of selecting, organizing, and interpreting sensory information.

Perception plays a crucial role in understanding messages.

22
Q

Who is the ‘Receiver’ in the communication process?

A

Person who decodes and interprets the sender’s message.

The receiver’s role is vital for effective communication.

23
Q

What is Self-Concept?

A

Individual’s perception and evaluation of self, influencing communication style.

A strong self-concept can enhance communication effectiveness.

24
Q

What is the role of the ‘Source’ in communication?

A

Originator or sender of the message in communication.

The source’s credibility can affect message reception.

25
Define Transactional Model.
Communication as a simultaneous, dynamic process with senders and receivers exchanging messages continuously. ## Footnote This model emphasizes the ongoing nature of communication.
26
What does the Uncertainty Reduction Theory explain?
Process of gaining information to reduce uncertainty about others in initial interactions. ## Footnote This theory is particularly relevant in new relationships.
27
What is a 'Symbol' in communication?
Arbitrary sign or representation used to convey meaning (words, gestures, images). ## Footnote Symbols are fundamental to the transfer of meaning in communication.