Exam #1 (chap 1-2)

Question 1

Ability to maintain and gain market share in an industry? (“winning”)

Answer 1

Competitiveness

Question 2

Policies, practices and systems that influence employees behavior, attitudes, and performance?

Answer 2

Human Resource Management

Question 3

All parties that have an interest in seeing that the company succeeds?

Answer 3

Stakeholders

Question 4

Acquiring knowledge, skills, competencies, attitudes, or behaviors?

Answer 4

Learning

Question 5

Four parts of Human Capital?

• know WHAT
• know WHY
• know HOW
• CARE why

Answer 5

1. Knowledge (know what)
2. System understanding and creativity (know why)
3. Advanced skills (know how)
4. Motivation to deliver high quality products and services (care why)

Question 6

Bloom’s Taxonomy?

Answer 6

There is more than one way to “know” something

Question 7

Facilitates learning job related competencies, knowledge, skills, or behavior?

Answer 7

Training (short-term)

Question 8

Formal education, job experiences, relationship, assessments of personality/skills/abilities? (Future focused)

Answer 8

Development (long-term)

Question 9

Formal training and development?

Answer 9

Programs, courses, and events that are developed and organized by the company

Question 10

The ADDIE process? (planning for training)

Answer 10

Assess

Design

Develop

Implement

Evaluate

Question 11

Process of moving jobs from the US to other locations in the world?

Answer 11

Offshoring

Question 12

Relationships in the company?

Answer 12

Social capital

Question 13

Systematic collection of knowledge that exists in a company?

Answer 13

Intellectual capital

Question 14

Value of relationships with other organizations or persons?

Answer 14

Customer capital

Question 15

Adoption of a new idea or behavior by a company?

Answer 15

Change

Question 16

Training and development activities provided by individuals outside the company?

Answer 16

Outsourcing

Question 17

What are the 3 H’s?

• What
• Why
• How

Answer 17

1. Head (what)
2. Heart (why)
3. Hands (how)

Question 18

Up or Out company?

Answer 18

2 years of work must lead to a promotion or new job. Constantly want new people with new ideas.

Question 19

What the company hopes to acheive in the medium/long-term future?

Answer 19

Goals

Question 20

Integrates the company’s goals, policies, and actions? Influences how the company uses physical, financial, and human capital?

Answer 20

Business strategy

Question 21

Examine the operating environment to identify opportunities and threats?

Answer 21

External analysis

Question 22

Identify the company’s strengths and weaknesses? Examine the availible quantity and quality of financial, physical, and human capital?

Answer 22

Internal analysis

Question 23

The strategy believed to be the best alternative to achieve the company goals?

Answer 23

Strategy choice

Question 24

What decisions must a company make in order to compete and reach its goals?

Answer 24

• Where do we compete? (industries, products, etc.)
• How to compete? (cost, quality, reliability, etc.)
• With what will we compete? (resources needed to beat competition)

Question 25

Business level outcomes chosen to measure the overall value of training and learning? Strategic business related measures not linked to one course or program?

Answer 25

Metrics

Question 26

Means of measurement for overall company performance, and performance of departments or functions?

Answer 26

Balanced scorecard

Question 27

Four perspectives of strategic training and development process?

Answer 27

1. Customer 2. Internal innovation 3. Learning 4. Financial

Question 28

Role of the employees to influence training?

Answer 28

Responsible for quality of goods and services

Question 29

Role of managers to influence training?

Answer 29

* manage individual performance * develop employees and encourage continuous learning * plan and allocate resources * facilitate decision making * create and maintain trust * coordinate activities and interdependent teams * represent their work unit

Question 30

Role of CEO to influence training?

Answer 30

* setting clear direction for learning * governing learning and reviewing objectives * develop new learning programs for company * serving as role model for learning * providing encouragement, resources, and commitment for strategic learning

Question 31

Training that rotates employees between jobs in different businesses?

Answer 31

Integration of business units

Question 32

Training that helps prepare employees for temporary or long-term overseas assignments?

Answer 32

Global presence

Question 33

What impacts the ability to find employees with necessary skills, and retain current employees?

Answer 33

Business conditions

Question 34

How a company finds and selects employees?

Answer 34

Staffing strategy

Question 35

Identification, analysis, forecasting, and planning of changes to meet changing business conditions?

Answer 35

Human Resource Planning

Question 36

Extent to which employees are rare, specialized, and not highly available?

Answer 36

Uniqueness

Question 37

Employee potential to improve company effectiveness and efficiency?

Answer 37

Strategic value

Question 38

How does the extent of unionization influence training?

Answer 38

Joint union management programs help employees prepare for new jobs

Question 39

Internal growth strategy?

Answer 39

Focuses on new market and product development, innovation, and joint ventures

Question 40

External growth strategy?

Answer 40

Emphasizes aquiring vendors and suppliers or buying businesses to expand into new markets

Question 41

Disinvestment strategy?

Answer 41

Emphasizes liquidation and divestiture of business

Question 42

Four variables to consider when organizing the training department?

Answer 42

1. Resistance to change 2. Control 3. Power 4. Task redefinition (changes in roles)

Question 43

Tacit Knowledge?

Answer 43

* Personal knowledge based on individual experiences that is difficult to codify * Result of informal learning

Question 44

Knowledge management?

Answer 44

Process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge

Question 45

Explicit Knowledge?

Answer 45

* Well documented and easily transferred from person-to-person * Primary focus of formal training and development

Question 46

Informal Learning?

Answer 46

* Learner initiated * Occurs without an instructor * Not a formal learning setting * Motivated by an intent to develop

Question 47

Total Quality Management? (TQM)

Answer 47

Companywide effort to continuously improve the ways people, machines, and systems accomplish work

Question 48

Cross Training?

Answer 48

Training employees in a wide range of skills to fill any of the roles needed to be performed

Question 49

Work Teams?

Answer 49

Employees with various skills interact to assemble a product or provide a service

Question 50

Virtual Teams?

Answer 50

* Separated by time, geographic, cultural, and/or organizational boundaries * Rely on technology to interact and complete their projects

Question 51

Gap Analysis? (3 parts)

Answer 51

* Current situation * Challenge or goal * Required action