Final Exam Flashcards
(26 cards)
Groups of 10 to 15 employees who take on the responsibilities of their former supervisors.
self-managed work teams
The responsibilities usually include planning and scheduling work, assigning tasks to members, making operating decisions, taking action on problems, and working with suppliers and customers.
self-managed work teams
employees from about the same hierarchical level but from different work areas who come together to accomplish a task
cross-functional teams
Starbucks created a team of individuals from production, global public relations (PR), global communications, and U.S. marketing to develop the Via brand of instant coffee. The team’s suggestions resulted in a product that would be cost-effective to produce and distribute and that was marketed with a tightly integrated, multifaceted strategy. This is an example of
cross-functional teams
Every work team relies on ____________________.
Adequate resources because scarcity of resources reduces the ability of a team to perform effectively and achieve its goals.
the ability to influence a group toward the achievement of a vision or set of goals
leadership
Built a three step model to create a more detailed approach for implementing change, and thus established 8 steps to overcome problems
John Kotter
What are the positives and negatives of email when communicating
Positives: written/sent quickly and cheaply
Negatives: unnecessary emails
What are the positives and negatives of verbal communication?
Positives: speed, feedback, and exchange
Negatives: bad listeners, potential distortion
The steps between a source and a receiver that result in the transfer and understanding of meaning
communication process
initiates a message by encoding a thought
sender
the persons who the message is directed
receiver
the medium through which the message travels
channel
communication barriers that distort the clarity of a message
noise
perceptual problems, information overload, semantic difficulties, cultural differences are examples of
noise
translation of symbols into understandable form
decoding
The capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes.
power
theories that consider personal qualities and characteristics that differentiate leaders from nonleaders
trait theories of leadership
theories proposing that specific behaviors differentiate leaders from nonleaders
behavioral theories of leadership
ways in which individuals translate power bases into specific actions
power tactics
Legitimacy, rational persuasion, inspirational appeals, consultation, exchange, personal appeals, ingratiation, and pressure are examples of
power tactics
a group whose individual efforts result in performance that is greater than the sum of the individual inputs
work team
Any unwanted activity of a sexual nature that affects an individual’s employment and creates a hostile work environment.
nonverbal communication
Behavior study that promotes initiating structure and consideration
Ohio
