Final Exam - Chapter 10 Flashcards Preview

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Flashcards in Final Exam - Chapter 10 Deck (16):
1

Task Environment

Impacts Immediately
- Customers
- Competitors
- Suppliers

2

General Environment

Impacts Eventually
- Technological
- Natural
- Socio-cultural
- Economic
- Legal/Political

3

Emotional Intelligence and 4 components

Being in touch with your feelings and the feelings of others to enhance employee and organizational performance
- self awareness
- self management
- social awareness
- relationship management

4

Self- Awareness

Being aware of what your are feeling and the basis for the other components. Also, being able to accurately assess your own strengths and limitations and have a healthy sense of self-confidence

5

Self- Management

Ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, and anger do not cloud thinking and get in the way of what needs to be done. Crucial to achieving long-term goals. Allows someone to remain optimistic amid setbacks and obstacles

6

Social Awareness

Ability to understand others and practice EMPATHY, which means being able to put yourself in someone else's shoes, to recognize what others are feeling without them needing to tell you

7

Relationship Management

Ability to connect to others, build positive relationships, respond to emotions of others, and influence others. Knowing how to listen and communicate clearly, and treat others with compassion and respect.

8

Self-Efficacy

An individuals strong belief that he or she can accomplish a specific task or outcome successfully

9

Self- Confidence

General assurance in one's own ideas, judgement, and capabilities

10

Self- Assessment

Use of self-inquiry and reflection to gain insights into oneself from the results of scores on self- assessment instruments

11

Perception

Cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment

12

Attributions

Judgements about what caused a person's behavior
- either characteristics of the person or of the situation

13

Locus of Control

How people perceive the cause of life events - whether they place the primary responsibility within themselves or on outside forces

- internal = control of own fate
- external = outside forces have control of fate

14

Authoritarianism

Belief that power and status differences should exist within the organization. How a manager wields and shares power

15

Machiavellianism

The acquisition of power and the manipulation of other people for purely personal gain

16

Myers- Briggs Type Indicator (MBTI)

Measures a person's preferences for
- introversion vs extroversion
- sensation vs intuition
- thinking vs feeling
- judging vs perceiving