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Flashcards in Final Exam - Chapter 14 Deck (13):

Types of Teams

- Functional
- Cross-functional
- Self Managed


Functional Teams

Composed of a manager and his or her subordinates in the formal chain of command. 3 or 4 levels of hierarchy within a functional department


Cross- Functional Teams

Employees from about the same hierarchical level, but from different areas of expertise. A group of employees from different departments formed to deal with a specific activity and existing only until the task is completed


Self - Managed Teams

Consist of 5 - 20 multi-skilled teams who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service. The team takes responsibility for the work


Roles Within a Team

- Task Specialist
- Socio-emotional


Task - Specialist

Spend time and energy helping the teams reach its goal. Focus on singular task and works in the short run

- Initiate ideas
- give opinions
- seek information
- summarize
- energize


Socio - emotional

Support team members' emotional needs and help strengthen the social entity. Satisfying but unproductive.

- encourage
- harmonize
- reduce tension
- follow
- compromise


Team Development

- Forming
- Storming
- Norming
- Performing
- Adjourning



Period of orientation and getting acquainted. Uncertainty is high during this stage. Members are concerned about 'What is expected of me?"

Ends when you can have communication without awkwardness



Individual personalities emerge. Higher expectations. Stage marked by conflict and disagreement. Propose ideas, disagree with one another, and work through the uncertainties and conflict perceptions about team tasks and goals

Ends when conflict is resolved



Conflict is resolved and team harmony and unity emerge. Consensus develops on who has power and who leaders are. Members accept and understand one another. Team cohesion.

Ends when everyone knows their role and gets into rhythm



Problem solving and accomplishing the assigned task. Members are committed to team's mission. Confront and resolve problems in interest of task accomplishment

Ends when the project is done



Limited task to perform and are disbanded afterward. Emphasis on wrapping up and gearing down. Task performance is NO longer a top priority. Heightened emotionally, strong cohesiveness, and depression or regret over team disbanding