Final Exam Key Terms (1-3) Flashcards Preview

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Flashcards in Final Exam Key Terms (1-3) Deck (17)
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1

Organisation

structure social system consisting of groups and individuals working together to meet some agreed-upon objectives

2

OB

* the study of what people think, feel, and do in and around organizations

3

Management

* putting organizational behaviour knowledge to work within organizational settings

4

Emotional Intelligence Skills (5)

1. Self-awareness
2. Self-regulation
3. Motivation
4. Empathy
5. Social Skill

5

personality

combination of characteristics or qualities that make a person distinct character

6

behaviour

things you do

7

Big 5

1. openness to experience
2. conscientiousness
3. extraversion-intraversion
4. agreeableness
5. neuroticism

8

Emotional Intelligence

extent to which an individual understands and can relate to him/her-self and others

9

mindfulness

paying attention and being aware of internal and external events and experiences

10

motivation

forces determining effort and behaviour

11

how to motivate (4)

1. attainable
2. fair
3. to matter
4. be a buy in

12

needs theories

needs are requirements for people to survive, maslow and herzberg

13

herzberg 2 factor theory

1. hygiene factors (extrinsic factors)
2. motivators (content of the job)

14

expectancy theory (VIE)

maximize pleasure and minimize pain
V - valence (how important)
E- expectancy
I- Instrumentality (you will be rewarded for performing)

15

Equity Theory

balances between inputs and outputs

16

5 Basic Principles of goal-setting

1. clarity
2. challenge
3. commitment
4. feedback
5. task complexity

17

characteristics of effective feedback

1. specific
2. supportive
3. solution-oriented
4. soon (timely)
5. sufficient frequency
6. source credibility (trustworthiness0