Finals 13 Flashcards

(43 cards)

1
Q

Group

A

■ Dyad
■ Triad
■ Small Group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

○ the extent to which group members like and trust one another, are committed to accomplishing
a team goal, and share a feeling of group pride

A

Group Cohesiveness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Factors Affecting Group Performance

A

● Group Cohesiveness
● Group Homogeneity
● Stability of Membership
● Isolation
● Outside Pressure
● Group Size
● Social Loafing
● Groupthink
● Group Polarization
● Teams
● Self-directed Teams
● Virtual Teams
● Project Teams
● Management Teams
● Production Team
● Service Teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

○ extent to which its members are similar

A

Group Homogeneity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

○ extent to which its members are similar

A

Group Homogeneity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

○ The greater this, the greater the cohesiveness.
○ groups in which members remain for long periods of time are more cohesive and perform
better than groups that have high turnover,

A

Stability of Membership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

○ another variable that tends to increase a group’s cohesiveness.

A

Isolation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

○ Groups that are pressured by outside forces also tend to become highly cohesive.

A

Outside Pressure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

○ Groups are most cohesive and perform best when group size is small

A

Group Size

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Group Size

A

Additive Tasks
Conjunctive Tasks
Disjunctive Tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q
  • group’s performance is equal to the sum of the performances by each
    group member
A

Additive Tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q
  • group performance depends on the least effective group member (a
    chain is only as strong as its weakest link)
A

Conjunctive Tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q
  • group’s performance is based on the most talented group member.
A

Disjunctive Tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

○ considers the effect on individual performance when people work together on a task

A

Social Loafing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Social Loafing

A

Free Rider
Sukcker Effect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

■ when things are going well, a group member realizes that his effort is not necessary and
thus does not work as hard as he would if he were alone

A

Free Rider

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

■ social loafing occurs when a group member notices that other group members are not
working hard and thus are “playing him for a sucker.

A

Sukcker Effect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

○ members become so cohesive and like-minded that they make poor decisions despite
contrary information that might reasonably lead them to other options

19
Q

○ group members will shift their beliefs to a more extreme version of what they already believe
individually

A

Group Polarization

20
Q

○ work best in situations in which (a) the job requires high levels of employee interaction

21
Q

teams whose members are organized around work processes that complete an entire piece of
work requiring several interdependent tasks and have substantial autonomy over the
execution of those tasks

A

Self-directed Teams

22
Q

○ teams whose members operate across space, time, and organizational boundaries and are
linked through information technologies to achieve organizational tasks

A

Virtual Teams

23
Q

○ formed to produce one-time outputs such as creating a new product, installing a new software
system, or hiring a new employee.

A

Project Teams

24
Q

○ coordinate, manage, advice, and direct employees and teams.

A

Management Teams

25
○ frontline employees producing tangible outputs
Production Team
26
○ attend the needs of the clients
Service Teams
27
Developmental Phases of a Team (Tuckman)
Forming Stage Storming Stage Norming Stage Performing Stage
28
○ team members get to know each other and decide what roles each member will play.
Forming Stage
29
○ the good behavior disappears. ○ On an individual level, team members often become frustrated with their roles, show the stress of balancing their previous duties with their new team responsibilities, and question whether they have the ability to accomplish the goals set in the forming stage.
Storming Stage
30
○ the team works toward easing the tension from the storming stage.
Norming Stage
31
○ e team begins to accomplish its goals. ○ Group members make innovative suggestions, challenge one another without defensive responses,
Performing Stage
32
5 Cs of Effective Team Member Behavior
Cooperating Coordinating Communicating Comforting Conflict Handling
33
○ share resources, accommodate others
Cooperating
34
○ align work with others, keep the team on track
Coordinating
35
○ share info freely, efficiently, respectfully, and listen actively
Communicating
36
○ show empathy, provide emotional comfort, build confidence in others
Comforting
37
○ diagnose conflict sources, use best
Conflict Handling
38
Conflict Styles
Avoiding Style Accommodating Style Forcing Style Collaborating Style Compromising Style
39
○ ignore conflict and hope it will resolve itself
Avoiding Style
40
○ a person is so intent on settling a conflict that he gives in and risks hurting himself
Accommodating Style
41
○ handles conflict in a win-lose fashion and does what it takes to win, with little regard for the other person
Forcing Style
42
○ wants to win but also wants the other person win as well
Collaborating Style
43
○ adopts give-and-take tactics that enable each side to get some of what it wants
Compromising Style